Telecommunications Operator (Trainee)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

ALL APPLICANTS MUST PARTICIPATE IN AN INFORMATION SESSION.

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must therefore be submitted through the jobs.gc.ca site.
To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Work environment

The RCMP National Operations Centre (NOC) serves as the “nerve centre” of RCMP communications. It is an impressive Top Secret environment that is equipped with classified and unclassified telephone and informatics networks, where employees work in teams to help ensure the safety of Canadians.

The work performed by the employees at the National Operations Centre consists of monitoring systems and coordinating the dissemination of classified information from government departments; the distribution of situational updates to senior management, other police forces, and government agencies. Employees also perform a variety of after hours support for law enforcement agencies and RCMP units requiring various checks on police databases; and administrative functions internally and to various agencies in support of the security operations.

The NOC is currently located at 1200 Vanier Parkway in Ottawa, but will be moving to 73 Leikin Drive in the near future.

Intent of the process

The intent of the process is to establish a pool of qualified candidates for the training program.

Upon initial appointment as a Telecommunications Operator Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE:
A/EX1. Experience in call-taking or dispatching in a policy agency;
A/EX2. Experience providing advice or services to the public;
A/EX3. Experience working in an environment that requires multitasking.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES:
C1. Communication - Oral
C2. Composure
C3. Conscientiousness
C4. Develops Self
C5. Flexibility
C6. Meeting Client Needs
C7. Problem Solving
C8. Teamwork

ABILITIES AND SKILLS:
A1. Ability to effectively communicate in writing;
A2. Ability to recall details such as addresses, phone numbers, and licence plates while performing other tasks;
A3. Ability to prioritize;
A4. Ability to read maps;
A5. Ability to type 43 words per minute with less than 5% error rate*.

*Please note that over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

NOTE:
The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test the skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
- Willingness and ability to travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law).
- Willingness and ability to work on short notice and overtime to meet operational needs.

Conditions of employment

Top Secret security clearance - RCMP Enhanced Reliability with Top Secret Security Clearance

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but are not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

OTHER CONDITIONS OF EMPLOYMENT:
- Work shift work (24 hours a day, 7 days a week and 365 days a year);
- Meet and maintain the medical profile standards established for the position;
- Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing;
- Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

A simulation/situational exercise or role play may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: http://www.cicic.ca/383/foreign-credential-recognition.canada.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.