AS-01 Various positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

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In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women.
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HOW TO APPLY:

We are requesting that all job applications be submitted through the GC JOBS SYSTEM BY CLICKING ON THE “APPLY ONLINE” LINK BELOW. The benefit of applying online is that candidates are guided through a series of questions which helps them submit a complete application and therefore contains all of the information that hiring managers are looking for.
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The screening board committee will use the screening questions for the screening phase (assessment of essential education and experiences). The résumé may be used as a secondary source to confirm the information described in the screening questions.

All screening questions must be answered. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples as well as the period(s) in which you performed the functions of the positions. You will not have further opportunity to provide additional information.
YOUR APPLICATION AND YOUR RÉSUMÉ WILL BE USED TO EVALUATE THE ABILITY TO COMMUNICATE EFFECTIVELY IN WRITING.

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Positions to be staffed:

Position 1: Client Guidance Officer, Gatineau
Position 2 (ANTICIPATORY) : Officer, National Course Delivery (title under review), Gatineau, Ottawa, Toronto, Montréal, Québec, Winnipeg, Edmonton, Vancouver, Moncton, Halifax

Please clearly identify which position(s) and location(s) you are interested in by answering the screening questions in your application.

Duties

POSITION 1: CLIENT GUIDANCE OFFICER

- Providing assistance to clients of the School via telephone and emails for the products offered. This includes but is not limited to:
- Profile creation and maintenance;
- Registration to School products;
- Troubleshooting and navigation;
- Solving technical issues;
- Providing information on the School and the products offered.

POSITION 2 : OFFICER, NATIONAL COURSE DELIVERY (ANTICIPATORY STAFFING)

- Providing coordination, administrative support, and liaison with other teams in the School for cohort learning programs that include a variety of courses or learning activities (e.g. Executive, Manager, and Supervisor learning programs);
- Providing quality administrative and logistical support to assigned learning activities
- Performs tasks inherent to the coordination of virtual or classroom learning activities according to the standards and procedures in effect;
- Preparing and sending communications to participants according to service standards and prepare course materials;
- Producing virtual offerings according to standards, regardless of the platform used (Webex, Zoom or MS Team);
- Following up on the creation, closing and other tasks in the learning management system (ILMS and OMS).

Work environment

Here at the Canada School of Public Service...

• We understand what is necessary to succeed because our foundations were built by public servants, for public servants - those seeking to rise to the occasion and best serve Canadians everywhere.
• We believe that Canadians are better off when public servants are highly knowledgeable and performing at their best.
• We equip them with the tools they need to succeed, grow, and contribute to Canadian society by excelling in their careers.

We offer an inclusive environment, a variety of learning and professional development opportunities for career progression, competitive compensation, including pension and a full range of benefits!

Intent of the process

A pool of fully and/or partially qualified candidates could be established to fill the same or similar positions with various linguistic profiles (bilingual imperative BBB/BBB and CBC/CBC), various locations, various security and operational requirements and various working conditions within the Canada School of Public Service.

The immediate need is to fill two (2) indeterminate, bilingual imperative (CBC/CBC) positions (Client Guidance Officer) in Gatineau.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma or *an acceptable combination of education, training and/or experience.

* An acceptable combination would be a completion of a minimum of three (3) years of secondary school and two (2) years of experience in the field relevant to the position to be staffed.

Degree equivalency

COMMON EXPERIENCES
- Experience in the provision of general administrative support.
- Experience in a client service environment.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative - BBB/BBB; CBC/CBC

Information on language requirements

SPECIFIC EXPERIENCES
Position 1 :
- Experience working in a call center.

Position 2 :
- Experience in organizing the logistics for in-classroom or virtual training or events.

COMMON COMPETENCIES

- Showing initiative and being action-oriented
- Working effectively with others
- Demonstrating integrity and respect
- Thinking things through
- Communication
- Diversity, equity and inclusion

PERSONAL SUITABILITY
- Attention to detail

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
Position 1 :
- Experience in providing training/coaching.
- Experience working with Learning Management Systems.
- Experience working with Saba Learning Management System.
- Experience in participating in committees or projects teams.

Position 2 :
- Experience using of audio-visual equipment.
- Experience using an Integrated Learning Management System and/or learning delivery platforms (Webex, MS Teams, Zoom, etc.)
- Experience in acting as a producer for virtual classroom courses or events.

ORGANIZATIONAL NEEDS

In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women.

OPERATIONAL REQUIREMENTS

- Willingness and ability to work overtime on short notice.
- Willingness and ability to work flexible hours (including evenings).
- Willingness and ability to travel occasionally.
- Willingness and ability to work virtually.
Note: Operational requirements may vary according to the position to be staffed.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please clearly identify which position(s) and location(s) you are interested in.
An interview may be administered.

You have to provide a proof of education.

Asset qualifications may be applied at any stage of the process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language(s) of choice in their application.

Reference checks may be sought.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.