CS-03 Information Management and Technology Positions: VARIOUS

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

WE’RE HIRING NOW and will be retracting a first round of applications on May 5, 2021. A subsequent round of screening may be conducted as operational requirements evolve.

Work environment

The Department of Finance (FIN) plays a vital role in helping the Government of Canada develop the social and economic policies that will further improve the standard of living and quality of life of Canadians, their families and their communities in the years to come. The IM/IT division provides the Department of Finance with modern, mobile and collaborative tools and services to allow the Department to focus its strategies on developing policies and providing advice to the Government with the goal of creating a healthy economy for Canadians.

FIN has also been named one of Canada’s Top Employers for three years in a row and is one of Canada’s 2019 Top Employers for Young People. The Department also consistently ranks among the best federal public organizations for results to the Public Service Employee Survey (PSES) with particularly strong results for the employees in the CS group. The department fosters a work environment where employees have opportunities to grow, to learn, to progress in their careers and have job satisfaction over the long-term.

The Client Solutions team provides the Department of Finance with:
• An effective IT environment, constantly improving and evolving tools and solutions to support business functions.
• A new and modern Cloud environment to facilitate end-users collaboration and a new way to deliver IT Solutions.
• High-end COTS applications.
• Data analysis and reporting related to all aspects of IT (assets, incidents, client service requests, investigations, etc.) that feed senior management decisions and proactively identify potential issues or concerns.
• Technical expertise and support in account/access management, client service, smartphones, virtual communication/collaboration and VIP support.
• Innovation in hardware and business applications as we move to the cloud
• a business analyst process to define the right technologies for all of our business processes.

These functions are challenging and versatile, playing a key role in supporting users and enabling a modern workplace. Those selected to join the team will be encouraged to demonstrate creativity in the delivery of operations and will work with many stakeholders in a fast-paced environment.

If you are an IT support specialist with strong analytical and organizational skills who wants to work for one of Canada’s Top Employers, consider joining the FIN team!

*ALL POSITIONS ARE LOCATED AT 90 ELGIN STREET IN OTTAWA, ONTARIO.

Our employees are our single biggest asset and our employees’ health and safety is of the upmost importance.

In keeping with public health guidance, the Department of Finance Canada has established a remote work stance. While the department is working remotely, we are committed to supporting employees with the necessary tools to work effectively from home. A requirement of this position is that the appointed employee(s) report to the office location as required to support employees and perform activities while the Department continues to work remotely.

Intent of the process

The purpose of this process is to imminently staff one of each of the following positions at the CS-03 level on an indeterminate basis, with linguistic profiles which vary by position.

A pool may also be used to staff similar positions on an indeterminate or temporary basis of various tenures at the Department of Finance Canada.

This process has three streams:
STREAM ONE : Business Analyst (BBB/BBB)
STREAM TWO: Technical Advisor in Distributed Computing (English/French essential, BBB/BBB)
STREAM THREE: Technical Advisor in Business Applications (English/French essential, BBB/BBB)

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION (all streams)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or an acceptable combination of education, training and/or experience.*

* At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

EXPERIENCE (all streams)

Recent* and significant** experience in the provision of expert advice and recommendations to clients and management (manager level and above) on complex*** IT implementation strategies.

*Recent experience refers to a cumulative experience of three (3) years acquired within the last five (5) years of work.
**Significant is defined as having performed a broad range of related activities considering the complexity, depth and scope of the work handled, as well as the level of responsibility and autonomy demonstrated.
***Complex is defined as situations where there are few details, information is vague, incomplete or coming from one of many sources and where various levels of consultation and validation are required.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION:

AED1: Bachelor degree in Computer Science, Engineering or Science.

Degree equivalency

EXPERIENCE:

Streams 1, 2 and 3:

AE1 - Experience managing user accounts and network access using Microsoft Active directory.
AE2 - Experience providing technical support on any or all of the following:
(i) Windows desktops and desktop applications in a Corporate environment
(ii) Web-based applications, including Internal and External Web applications
(iii) Client/Server applications (COTS or custom)
AE3 - Experience implementing/deploying and/or supporting new IT Systems in a production environment of at least 500 end-users.
AE4 - Experience developing operational reports using Microsoft Excel, ITSM tools, database queries and scripting.
AE5 - Experience developing administrative scripts using Microsoft PowerShell.
AE6 - Experience packaging and distributing applications in a Microsoft environment using System Centre Configuration Manager (SCCM).
AE7 - Experience writing standard operational procedures covering IT service end-to-end, configuration and/or administration guides of IT systems.
AE8 - Experience leading the technical design and implementation of new IT systems having multiple dependencies with network, server and desktop components in a matrix environment
AE9 - Experience in IT project management.

Stream 1: Desktop Management and Distributed Computing

AE10 - Experience in supporting VPN and Citrix Remote Access solutions.
AE11 - Experience in Microsoft 365 identity management and resolving technical issues related to Microsoft 365 products.
AE12 - Experience implementing and supporting cloud based infrastructure initiatives hosted in Microsoft Azure.
AE13 - Experience creating and supporting virtual machines in Azure.
AE14 - Experience implementing and supporting Azure Networking (DNS Zoning, Traffic Flows, Storage, Routing Tables, Gateways, Network Security Groupings, etc.).
AE15 - Experience monitoring the performance of Azure apps and services, performing audits, and proactively working to optimize functionality.
AE16 - Experience in supportig the enterprise computing infrastructure in the provision, management, storage, operation, scheduling, support and maintenance of the infrastructure;
AE17 - Experience in administering and supporting a Microsoft Exchange environment. (On-Premise, Hybrid, and/or Exchange Online)
AE18 - Experience in supporting a centrally managed desktop environment (imaging, patching end-user device, deploying standard applications to all users)
AE19 - Experience in administering and supporting File and Print services.

Stream 2: Business Application Support

AE20 - Experience administering, configuring and/or supporting Microsoft SharePoint.
AE21 - Experience in configuring and administrating Microsoft SQL.
AE22 - Experience in developing applications with Microsoft .NET.
AE23 - Experience in supporting client/server or web-based business applications in a production environment.
AE24 - Experience in deploying software releases in development, test and production environments.
AE25 - Experience in configuring or supporting cloud-based applications
AE26 - Experience in configuring and supporting SQL Databases in Azure (Azure SQL, Data Factories, Virtual Clusters, SQL Virtual Machines, etc.).

Stream 3: Business Analysis

AE27 - Experience representing an organization on committees, working groups, or other collaborative initiatives and providing advice and expertise on the topics.
AE28 - Experience in writing test plans for various technical solutions.
AE29 - Experience supervising and leading teams for the provision of technical advice.
AE30 - Experience designing, modeling and validating business process flows.
AE31 - Experience eliciting, analyzing, validating, documenting and prioritizing business needs and requirements.
AE32 - Experience assessing proposed solutions against the business needs, anticipated business outcomes and requirements.
AE33 - Experience facilitating communications with and between business clients and technology implementation teams or support teams.
AE34 - Experience in writing reports or technical solution summaries in plain language for end-users.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

ABILITIES:

A1: Ability to communicate effectively orally.
A2: Ability to communicate effectively in writing.

PERSONAL SUITABILITY:

PS1: Change Leadership
PS2: Client Focus
PS3: Analytical Thinking
PS4: Organizational and Environmental Awareness
PS5: Partnering

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Assessment:

(a) In making an appointment, any assessment method that is considered appropriate to determine whether a person meets the qualifications referred to in the statement of merit may be used, such as a review of past performance and accomplishments, talent map placement, examinations, interviews and reference checks.

(b) A TOP-DOWN APPROACH WILL BE UNDERTAKEN: Applicants who meet the essential criteria will be ranked according to the depth and breadth of qualifications they possess. Only the top ranking applicants would be invited to the next phase of assessment. Asset criteria may also be applied at the screening stage.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.