Operational Policy and Procedures Officer

Update: Please note that this job advertisement has been extended until April 30th, 2021.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for the chance to make your mark in a small organization that plays a big role in providing justice to Canadians?

The Administrative Tribunals Support Service of Canada (ATSSC) is a group of committed public servants providing support services to 12 administrative tribunals.

We are the lawyers, mediators, registry officers and other specialized and technical staff that support the effective operations of the tribunals, which are important components of Canada’s justice system

Intent of the process

A fully or partially assessed pool may be created and may be used to staff similar positions with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC).

Positions to be filled: 2

Information you must provide

Your résumé.

A covering letter in 5,000 words (maximum) """*CAPACITY TO COMMUNICATE IN WRITING will be ASSESSED through a cover letter (Attach your covering letter with your resume). "IMPORTANT INSTRUCTIONS TO FOLLOW: Candidates must submit a cover letter providing CONCRETE EXAMPLES WHICH ILLUSTRATE how they meet the education requirement and the experience factors listed in the essential qualifications and asset qualifications. FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information: 1 - Name of the department or organization where the experience was acquired; 2 - Title and level of the position occupied and duration for which the candidate exercised its functions; 3 - Specific details of tasks, projects or accomplishments demonstrating how the experience was acquired. Resumes will be used as a secondary source to validate the experience described in the cover letter. FAILURE TO CLEARLY DEMONSTRATE IN YOUR COVER LETTER HOW YOU MEET THE ESSENTIAL SCREENING CRITERIA (Education and Experience) WILL RESULT IN THE REJECTION OF YOUR APPLICATION. APPLICANTS WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION. "N.B. We will be evaluating candidate applications at the pre-selection stage based on the following essential criterion: education, experience and the ability to communicate effectively in writing."""

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Successful completion of an acceptable post-secondary educational program with specialization in business administration, legal assistant, legal or paralegal techniques, law, industrial relations, administration, social science, or any another field related to the position or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

Experience in data entry and data validation in an electronic system.
Experience in drafting and preparing (preparing includes typing, formatting and proofreading) various types of written documents.
Experience in providing service to clients.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative

Information on language requirements

ABILITIES

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to manage workload, changing and conflicting priorities
Ability to compile and analyze data

PERSONAL SUITABILITIES

Reliability
Attention to detail
Working effectively with others
Showing initiative and being action-oriented
Judgement
Autonomy

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE

Experience in a quasi-judicial or legal environment (such as Tribunal, Court, Commission, Board, Law firm)
Experience in data entry and data validation in a case management system
Experience working with Microsoft Dynamics 365
Experience working with SharePoint

ORGANIZATIONAL NEEDS

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: Members of visible minorities and Aboriginal peoples.

Conditions of employment

CONDITION(S) OF EMPLOYMENT

Hours of work between 8:30 a.m and 4:30 p.m.
Must be willing and able to work overtime occasionally.

Security : Reliability

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

Proof of your education credentials will be required at a later date.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Please identify clearly your substantive group and level and your employment status on your résumé and/or cover letter.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Reference contacts are not restricted to the list of names given by the candidate. The Selection Committee reserves the right to contact other references.

Top-down selection may be used during any stage of the selection process. Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

For this selection process, our intention is to communicate with the candidates by email. Make sure to have a valid email address.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Indigenous person, a person with a disability or a member of a visible minority group.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.