Communications Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

A pool of partially qualified candidates may be established and may be used to staff similar positions with various tenures within the Public Service of Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A degree from a recognized post-secondary institution OR an acceptable combination of education, training and/or experience*.

*The acceptable combination is defined as a college diploma in marketing, graphic design, web design, public relations, advertising, communications, web/new media management, marketing research or journalism with 12 months of work experience and/or training in field relevant to the position.

Degree equivalency

EXPERIENCE:

ALL STREAMS
1. Experience in creating and editing a variety of communications products for internal or external audiences such as, but not limited to: web content, news articles, posters.
2. Experience in contributing to the development and implementation of communication projects and/or activities that have multiple deliverables.
3. Experience in contributing to the provision of communications advice to clients..

STREAM 1 - Strategic communications
1. Experience in contributing to the development of presentations/information sessions to various stakeholders.
2. Experience in contributing to the development and implementation of communications plans.

STREAM 2 - Design
1. Experience in creating products while operating Adobe Creative Cloud tools (InDesign, Photoshop, Illustrator, Acrobat Pro, Premiere, AfterEffects) and the Microsoft Office suite of products.

STREAM 3 - Web
1. Experience providing web communications advice and guidance and coordinating web projects.
2. Experience in front-end web development coding using CSS, HTML, Javascript, Ajax (or other) and publishing in a Content Management System (CMS).

STREAM 4 - Social Media
1. Experience using social media management tools such as Hootsuite.
2. Experience in adapting and synthesizing large amounts of information into well-written social media posts or social media analysis reports for a variety of audiences (general public, public service, departmental).
3. Experience in planning, managing and executing social media campaigns.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Note: The language requirements will vary according to the position to be staffed:
Bilingual Imperative (BBB/BBB, CBC/CBC), English Essential, French Essential.

Information on language requirements

COMPETENCIES:
1. Flexibility
2. Strategic Thinking and Advice
3. Collaboration with Colleagues, Clients or Partners
4. Demonstrating integrity and respect
5. Showing initiative and being action-oriented

ABILITIES:
1. Ability to communicate effectively, orally and in writing.
2. Ability to work under pressure with tight deadlines and changing priorities.

PERSONAL SUITABILITY:
1. Judgment
2. Attention to details
3. Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one of more of the following Employment Equity groups: Aboriginal persons, members of visible minorities, persons with disabilities and/or women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS
- The incumbent may be called upon to work overtime, on occasion, in order to meet tight deadlines.
- The incumbent may be called upon to travel across the country for short periods of time on a sporadic basis.

Conditions of employment

CONDITION OF EMPLOYMENT:
Various security requirements

Note: The level of security required will vary according to the position to be staffed:

Secret clearance
Reliability status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You must meet all essential qualifications in order to be appointed to a position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification, if applicable.

All information obtained throughout the selection process from the time of application to close of process, may be used to evaluate the candidates. A self-assessment and an interview will be administered. Reference checks will be sought. Proof of your education credentials will be required at a later date.

Applications submitted by email will not be accepted. You must apply through the “apply online” link below.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.