Senior Conflict Management Practitioner

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*

In order to have your application considered, all screening questions must be answered. Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each experience element, as applications will be screened only on the information provided.

FOR EACH EXPERIENCE CRITERIA, please provide the following information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and the period(s) in which you performed the functions (M-Y to M-Y); and
3 - Specific details of tasks or projects demonstrating how the experience was acquired, with concrete examples.

Your application must adhere to the stipulated format. FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE ESSENTIAL SCREENING CRITERIA (Education and Experience) WILL RESULT IN THE REJECTION OF YOUR APPLICATION.

Resumes will be used as a secondary source to validate the education and/or experience described in the screening questions.

Please note that screened-in applicants will be contacted and asked to participate in an interview.

Intent of the process

This process will be used to establish a pool of candidates that may be used to staff similar positions at an identical or equivalent group and level with various official language proficiencies (English or French essential and Bilingual Imperative BBB/BBB and CBC/CBC; and various tenures (Indeterminate, Temporary) using various staffing mechanisms and in various locations within Immigration, Refugees and Citizenship Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Graduation with a degree from a recognized university with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, communication, or in any other field relevant to the work to be performed.

Notes:
1. An acceptable combination of education, training and/or experience, that is comparable to a degree from a recognized post-secondary institution with specialization relevant to the work to be performed, may serve as an alternative to meet the minimum education standard. Whenever the minimum education standard is met through this alternative, it is met only for the position being staffed, and candidates must be re-assessed for future appointments or deployments where the manager has decided to use this alternative.

The courses for the specialization must be acceptable and may have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization. The specialization may also be obtained through an acceptable combination of education, training and/or experience.

2. For those persons who are presently employed in the public service of Canada, please note that indeterminate incumbents of positions in the PE group on October 1, 1999, who do not possess the education level prescribed above, are deemed to meet the minimum education standard.

And

One hundred and sixty (160) hours of acceptable training in informal conflict management studies from a recognized alternative dispute resolution training institution. Training must include at least forty (40) hours of mediation training. (Documented proof must be provided).

Degree equivalency

EXPERIENCE:
EX1. Significant experience* in providing informal conflict management services in a workplace setting, including all of the following: conflict coaching, mediation/facilitated discussions, and group interventions as a third party neutral.
EX2. Experience in providing in-depth expert support to managers and employees in complex conflict management situations.
EX3. Experience in leading a cross-functional working group or project involving multiple stakeholders.
EX4. Experience in developing and delivering presentations and training materials related to conflict management.

* Significant experience is defined as the depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately two (2) years. However, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC

Information on language requirements

BEHAVIOURAL COMPETENCIES
BC1. Values and Ethics
BC2. Judgement/Analytical Thinking
BC3. Initiative
BC4. Cross-Cultural Sensitivity
BC5. Effective Interpersonal Relationships
BC6. Results Orientation
BC7. Effective Interactive Communication

TECHNICAL COMPETENCIES:
TC1. Written Communication Skills

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE:
AEX1. Experience leading a minimum of five (5) mediations and 2 (two) group interventions.
AEX2. Expérience de la supervision, de la gestion ou de l’encadrement d’employés.

ASSET KNOWLEDGE
AK1. Knowledge and experience in promoting inclusivity and anti-racism in the workplace.
AK2. Knowledge of Public Service policies and legislation related to conflict management.

OPERATIONAL REQUIREMENTS:
•Availability, willingness and ability to work overtime as required.
•Availability, willingness and ability to travel as required.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

IRCC is committed to having a representative workforce reflective of Canadian society. In support of achieving a diversified workforce and our employment equity goals, qualified candidates who self-declare in a staffing process as members of Indigenous peoples, persons with disabilities, visible minorities and/or women may be prioritized for appointment to fulfill organizational needs including reducing representation gaps.

You must provide proof of your education credentials. You will be advised to provide the documents later in the process. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The Canadian Information Centre for International Credentials (CICIC) assists person who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations. The CICIC can be contacted at ww.cicic.ca.

All communication relating to this process, including email correspondence as well as conversations in person and by telephone, may be used in the assessment of qualifications.

Acknowledgment of receipt of applications will not be sent.

It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Please note that the person appointed to this position must meet each essential qualification. This means that in order to qualify, candidates must obtain the pass-mark established for each of these essential qualifications. However, a person may be appointed to the position even though he/she does not meet any or all of the identified asset qualifications, operational requirements or organizational needs.

You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.

Reference checks may be sought.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.