Manager, Program Policy (RRRF Active Care)

Important messages

Western Economic Diversification Canada (WD) makes strategic investments to grow the Canadian economy with a focus on business development, innovation and community development. Our department has played a key role in helping the Government of Canada to support Canadians and businesses facing hardship as a result of COVID-19 through the Regional Relief and Recovery Fund (RRRF). WD is recognized as a top employer because of its support for employees, innovative workplace and ability to make a difference in the lives of Western Canadians. WD ranked 1st overall as the best place to work in the Government of Canada according to the 2019 Public Service Employee Survey with 92% of employees recommending our department as a great place to work.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the process (the application process or work procedures, receiving documents in an alternate format, using a sign language interpreter, or using specialized equipment), please contact Carolyn Veitch by email at . All information received in relation to accommodation will be kept confidential.

Duties

Western Economic Diversification Canada is looking for a Manager to join our Collections team. If you are motivated and interested in an exciting opportunity for growth in a dynamic department please apply. As Manager, Program Policy for RRRF Active Care, you will assist with policy development and interpretation, provide management and support to staff as well as provide advice and assistance to senior executives related to the management and collection of RRRF accounts receivable. In this role, you will:

• Manage and report on the status of RRRF Accounts Receivable;
• Oversee and manage collection activities of staff members including the negotiation of repayment arrangements and monitoring insolvency activities;
• Engage with the Department of Justice on matters requiring possible legal action;
• Design, interpret and implement RRRF policies and procedures; and
• Participate in regional and departmental working groups.

Work environment

Please note: As a result of the COVID-19 pandemic, we are working remotely for the time being. Interviews and related assessments will be conducted virtually throughout this staffing process. Please ensure you have a reliable internet connection and access. If you are appointed to a position, WD will provide tools and/or equipment to support remote work. There may be an opportunity to visit an office subject to public health recommendations. As public health restrictions ease, the successful candidate will be expected to report to a WD office location.

WD locations are open office environments. Employees have designated cubicles with well-regulated air quality, ergonomic sit-stand workstations, and a combination of natural and fluorescent lighting.

The physical demands of this position include spending a significant amount of screen time on a computer or equivalent, as well as reading documents in digital and/or print media. This role will also involve meeting with stakeholders, virtually by video or telephone, and in-person as COVID-19 public health measures allow. This position also involves sitting or standing at a workstation.

Intent of the process

The intent of this process is to staff one (1) temporary position until March 31, 2023 with the possibility of extension. This work can be performed from any of our current office locations as listed above. A pool of qualified candidates will be established and may be used to staff similar positions with various tenures (including but not limited to term and indeterminate appointments, internal assignments, secondments, deployments, acting appointments, casual work assignments, etc.). The pool may be used for positions in various locations, with various security requirements, language requirements and conditions of employment. The pool of qualified candidates may also be shared with other federal government departments.

HOW TO APPLY: For this process, we will accept applications through www.jobs.gc.ca (PSRS) but we will also accept applications by email. If you prefer, send your documents to with your name, the position title and reference number in the subject line.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 1,000 words (maximum)

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• Graduation with a degree from a recognized post-secondary institution.

Degree equivalency

Experience:
• Experience managing accounts receivable, including negotiating repayment arrangements and undertaking related enforcement measures.
• Experience dealing with situations of insolvency and related processes, including recovery and collection activity.
• Experience in the analysis and interpretation of financial statements and external reports.
• Experience providing written advice to senior management through correspondence, research and analysis, briefings, or business plans.
• *Significant experience in the management of human and financial resources.

*Significant is defined as having the depth and breadth of experience normally associated with having performed the duties, on a full-time basis, for a cumulative minimum of one (1) year within the last three (3) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications
Experience:
• Experience managing accounts receivable in the financial lending industry.
• Experience planning and leading workshops.
• Experience leading and implementing change management, including managing and motivating employees through periods of organizational change.
• Experience in conflict resolution or managing grant and contribution project payment recoveries.
• Depth, breadth and scope of experience in any one or combination of the essential experience qualifications used for screening.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
• Knowledge of principles, practices and techniques for assessing the feasibility and viability of business practices.
• General knowledge relating to the Bankruptcy and Insolvency Act.
• General knowledge of Generally Accepted Accounting and Auditing Principles.
• Knowledge of legislation related to collection activity.

Competencies:
• Uphold Integrity and Respect (Values & Ethics);
• Promote Innovation and Guide Change (Strategic Thinking);
• Mobilize People (Engagement);
• Achieving Results (Management Excellence); and
• Collaborate with Partners and Stakeholders

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs
• In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, persons with a disability, visible minorities and women.

Conditions of employment

• Secret Security Clearance
• Willingness to work overtime when required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.