Technical Advisor, Mainframe & Bulk Print Management

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1, 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

**Candidates must clearly demonstrate how they meet the essential education and experience criteria as well as the asset qualifications by responding to all the screening questions. Candidates must elaborate their answers by providing concrete examples, and indicate when and where they obtained this experience. Résumés will only be used as a secondary source of information, and not for evaluation purposes. Please note that failure to respond to the screening questions with the requested information could result in your application being rejected.**

Duties

Mainframe and Bulk Print directorate is responsible for the overall maintenance and support of mainframes for the Government of Canada. Our team provides day-to-day infrastructure support of IBM and Unisys Mainframes for a variety of clients. Our team members perform a variety of duties, such as installing software, maintaining resource access lists, configuring mainframe connectivity and monitoring system performance.

We are growing our team of results-driven people passionate about making a meaningful contribution to the public service. We are looking at hiring qualified mainframe resources! If you are innovative, action-oriented, adaptable, and love to collaborate, we want to hear from you!

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. Our employees are encouraged to maintain a healthy work/life balance by identifying their preferred hours of work, minimal overtime requirements, and the opportunity to telework where operationally feasible.

Intent of the process

A pool of qualified candidates will be established and may be used to staff positions with similar qualifications, with various language requirements, various conditions of employment and/or various tenures within Shared Services Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EDUCATION

Successful completion of two years of an acceptable postsecondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must
be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

ESSENTIAL EXPERIENCE

1. Recent* and significant** experience in one or more of the following system life cycle phases: planning and design*** phase; building and deployment**** phase; operating and maintenance***** phase. Please indicate which of the following areas you have obtained experience:
a. Mainframe Automation (i.e. Control-M, Wily, Strobe, Omegamon or OPCON)
b. Mainframe storage products such as but not limited to : z/OS DFSMS, FDR, DFDSS, TDMF, Tape management systems, Virtual Tape Systems, and BLLIB
c. Mainframe Networks (i.e. TCPIP, VTAM or z/OS IP stacks)
d. Mainframe Monitoring tools such as Operations Sentinel
e. Mainframe Security solutions (i.e. RACF, TSS, ACF2 or LOCUM)
f. Mainframe O/S (i.e. z/OS, z/VM, z/Linux or MCP)
g. JCL (Job Control Language) or WFL (Work Flow Language)
h. Mainframe Messaging and Transaction (i.e. Websphere, CICS, MQ or COMS)
i. Mainframe Capacity and Performance management such as RG Solutions or SMFII
j. Mainframe Print product support utilities (i.e. ARF, SMR/JMR, CA-VIEW, or similar)
k. Mainframe scheduling products such as CA-7 or TWS – Tivoli Workload Scheduler
l. Mainframe Databases (i.e. DB2, IDMS, DMSII)
m. Mainframe Software Configuration Management tools (i.e. CA ENDEVOR, CA HARVEST or similar).
n. Mainframe Change Management tools (i.e. SMART, BMC Remedy, Infoman or similar).
o. Mainframe Performance and Capacity Monitoring tools (i.e. Broadcom MICS, IBM IZDS, SAS and Cognos or similar).

Definitions:
* Recent is defined as experience normally acquired within the last five (5) years.
** Significant is defined as an experience normally associated with the performance of those duties on a regular basis for a period of three (3) or more years.
*** The planning and designing phase is defined as gathering and analyzing business requirements, and translating them into technical requirements and contributing to the development of high-level and detailed designs.
**** The building and deploying phase is defined as installing, configuring, integrating, testing and troubleshooting solutions or services; and onboarding clients
***** The operating and maintaining phase is defined as fulfilling service requests; planning and implementing changes to services; prioritizing, categorizing, investigating, tracking and resolving incidents.

2. Experience in liaising with external partners* or clients** and internal or external stakeholders*** to achieve business outcomes.

Definitions:
* External partner is defined as an entity or group of individuals outside of your organization.
** Client is defined as a user of the systems or software you support.
*** Stakeholder is defined as to any individual or entity who participates or contributes to the achievement of a task or goal.

3. Experience in providing advice or recommendations to management regarding the design, procurement, implementation or operation of IM/IT infrastructure services.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATION:

ITIL Certification

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual imperative BBB/BBB or CBC/CBC

Official languages proficiency will not be assessed for entry to the pool. Candidates entered in the pool will have an opportunity for assessment of their official languages proficiency if and when they are considered for an appointment, depending on the position.

Candidates already possessing valid SLE results will be required to provide a copy if requested. A copy can be requested, with no charge to the candidate, at the following link: http://www.psccfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

Information on language requirements

ESSENTIAL ABILITIES

1. Ability to analyze information and provide solutions to diverse problems
2. Ability to work as part of a team in a dynamic environment with multiple assigned projects and/or tasks
3. Strong client service skills
4. Ability to communicate in writing
5. Ability to communicate orally

ESSENTIAL PERSONAL SUITABILITIES:

1. Initiative
2. Judgment
3. Dependability
4. Effective interpersonal skills

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:

1. In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one of more of the following Employment Equity groups: Indigenous, members of visible minorities, persons with disabilities and/or women.
2. SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS

1. Willingness and ability to work overtime
2. Willingness and ability to work 24/7 on-call status
3. Willingness and ability to travel
4. Willingness to work virtually

Conditions of employment

Reliability Status security clearance - Other security clearances may be required depending on the position to be staffed (i.e. Secret security clearance)

The following may be required for some positions:
1. Willingness and ability to work overtime
2. Willingness and ability to work 24/7 on-call status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. Candidates are entitled to participate in the selection process in the official language of their choice.

2. All applications must be submitted online through GC Jobs (https://www.canada.ca/en/services/jobs/opportunities/government.html). Do not email in your applications as these will not be accepted.

3. Acknowledgment of receipt of applications will not be sent. Applicants who are screened in to this selection process will be sent further information by e-mail regarding what to expect during subsequent phases of this selection process.

4. Various assessment tools may be used in this selection process such as, a written exam, reference checks, an interview, etc.

5. Candidates will be asked to provide proof of their education credentials and certifications later in the process.

6. The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

We thank all those who apply.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.