Receptionist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Persons with a disability preventing them from applying on-line should contact us at 1-800-645-5605.

Tips for applicants:
- Please provide complete and thorough details of your education and experience.
- Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each experience element, as applications will be screened only on the information provided.
- Failure to provide sufficient information may result in your application being screened out of the process.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Work environment

The Canadian justice system is unique in the world. Two official languages (English and French) and two legal traditions (common law and civil law) co­exist within our system of justice. As Canadians, we are all responsible for understanding our rights and freedoms and our duties as members of society. Courts resolve disputes, and in doing so, they interpret and establish the law for all Canadians.

Intent of the process

A pool of qualified candidates may be established and may be used to staff similar or identical positions with various linguistic profiles and requirements, security profiles and various tenures.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 1,500 words (maximum) "Please detail how you meet each of the screening criteria (i.e. Education and Experience Qualifications). You must provide concrete examples, specific to each individual experience, to explain HOW, WHEN (provide start and end dates using month and year) and WHERE you have acquired this experience. Make sure to include examples that clearly show the extent of your experience in terms of length, complexity and range of activities. Simply providing a list of your current responsibilities is not sufficient. Your resume will be used to validate information provided in your application. Your responses WILL be used to assess your ability to communicate effectively in writing."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION :

A secondary school diploma or employer-approved alternatives.

Employer-approved alternatives to a secondary school diploma:
1. a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or
2. an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE :

EX1 - Experience providing administrative or clerical support services.

EX2 - Experience providing front-line client service.

EX3 - Experience using Microsoft Office products (e.g. Outlook, Excel, and Word).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE :

AEX1 - Experience using a switchboard/multi-lined phone system.

AEX2 - Experience working in a legal environment.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)
*
Applicants who meet the preliminary qualifications after the advertisement has closed may be invited to take the Second Language Evaluation - Unsupervised Internet Tests (SLE UIT):

- SLE-UIT TEST OF WRITTEN EXPRESSION – LEVEL B (OR HIGHER)
- SLE-UIT TEST OF READING COMPREHENSION – LEVEL B (OR HIGHER)

Through the application process, you will be asked to answer questions to confirm your eligibility to be invited to take these tests. Please answer them accurately to ensure that the appropriate test may be provided to you.

For more information on the Test of Written Expression, please visit:
https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/second-language-evaluation-writing/the-test.html

For more information on the Test of Reading Comprehension, please visit: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/second-language-evaluation-reading/the-test.html

Information on language requirements

COMPETENCIES:

C1 - Oral Communication - Presents and discusses concepts and issues in a clear, concise and effective manner orally.

C2 - Written Communication - Presents and discusses concepts and issues in a clear, concise and effective manner in writing, using proper grammar, spelling and punctuation.

C3 - Thoroughness - Effectively organizes work and prioritizes activities. Pays attention to details, produces high quality work and proactively takes positive actions to achieve desired results.

C4 - Dependability - Consistently demonstrates professionalism and a solid work ethic. Demonstrates regular and punctual attendance.

ABILITIES:

A1 - Ability to perform essential clerical tasks quickly and accurately.
A2 - Ability to work under pressure.

PERSONAL SUITABILITIES :

PS1 - Demonstrating integrity and respect
PS2 - Thinking things through
PS3 - Working effectively with others
PS4 - Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS :

The Department of Justice is committed to maintaining a representative workforce reflective of Canadian society. In support of achieving a diversified workforce and our employment equity goals, qualified candidates who self-declare in a staffing process as members of Aboriginal peoples, persons with disabilities, visible minorities and/or women may be selected for appointment to fulfill organizational needs including reducing representation gaps.

Information on employment equity

OPERATIONAL REQUIREMENTS :

Willingness and ability to work overtime as required.

Conditions of employment

Reliability or Secret security clearance (depending on the position or as required).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will only accept on-line applications received via the jobs.gc.ca site.

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

Proof of education, in the form of a diploma, degree, or official transcripts, will be requested at the assessment stage of this process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Proof of citizenship will be required.

A written test may be administered.

Interviews may be administered.

Reference checks may be administered.

As part of the selection process, the use of online, innovative tools may be used for testing purposes. As a result, selected candidates will require access to a device that has internet capabilities.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required and to update their personal information when it changes. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Time sensitive correspondence may be transmitted via e-mail and it will be the candidate's responsibility to ensure they check their e-mail regularly. Failure to respond to communications may result in elimination from this process.

Persons are entitled to participate in the appointment process in the official language of their choice.

In order to manage the number of applicants at various steps of the appointment process, management may use a top-down consideration of scores.

For Current Federal Public Service employees:

Please identify clearly your substantive group and level, your employment status, and Personal Record Identifier (PRI) on your application.

Employees at the same group and level or equivalent may be considered for deployment or secondment.

An assignment or acting appointment or secondment requires approval of your supervisor.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.