Director Web Operations

Update: Further to your application for the appointment process, this is to advise that the education has been amended. We encourage to resubmit your application.

Thank you

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When answering the screening questions, remember that the assessment board cannot make assumptions about your experience. It is insufficient to mention that you have the required qualifications or to list your current or past duties. Rather, using this tool, candidates must demonstrate how they meet the education and experience criteria listed in the job opportunity advertisement by providing clear and concrete examples.

Clear and concrete examples are defined as illustrations in which you fully explain the actions, considerations and steps you completed in order to gain the experience you are describing. This detailed contextual information will be used by the board members reviewing your submission to assess whether you have sufficient experience in a relevant field to complete the tasks which will be assigned to you should you be considered for this position. This is similar to what would be expected of you when asked to provide a concrete example of a particular situation in the context of an interview.

Resumes will be used as a secondary source of information and strictly to validate the concrete examples you will have described in this tool.

Work environment

Service Canada is about putting Canadian first, we are a single point of access to a wide range of government services and benefits. We are also about putting people first. We value the importance of creating a healthy and respectful workplace. Our employees are encouraged to be themselves. We value integrity, respect, professionalism, and collaboration.

At the core of our values of the Government of Canada is our deep commitment to diversity and inclusion, and we are acting to make sure that our workforce represents the diversity of the people and communities we serve. We know that diversity is our strength and leads to richer discussions, better decisions, and greater innovation.

Intent of the process

The intent of this selection process is to fill Director positions.

Employees at the same group and level or equivalent may be considered for a deployment before all the other candidates. However, if no deployment is made, applicants from other groups and levels will be considered in this advertised appointment process.

This selection process may be used to staff positions with similar requirements at this group and level.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Graduation with a degree* from a recognized post-secondary institution OR an acceptable combination** of education, training and/or experience.

*The term “degree” refers to a baccalaureate as established by educational authorities.

**An "acceptable combination" has been defined as a secondary school diploma;
AND Successful completion of two years of an acceptable post-secondary educational program relevant to the position to be staffed.
AND/OR
Five (5) years’ experience in a field related to the position.

Degree equivalency

EXPERIENCE
EX-1 Recent (D1) and significant (D2) experience in providing strategic advice and recommendations to senior management (D3) on complex files or sensitive issues (D4).

EX-2 Experience in developing and maintaining partnerships with internal and external stakeholders (D5).

EX-3 Experience in managing human and financial resources (D6).

EX-4 Significant (D2) experience in leading/managing operations, programs, services or implementing policies in a service-oriented organization.

Definition:
D1 - Recent experience refers to experience acquired within the past three years

D2 - Significant experience is defined as the depth and breadth of the experience associated with being accountable and having performed a broad range of complex related activities normally acquired over a period of at least three (3) years.

D3 - Senior management is defined to be at the Executive Director, Director General, Vice President or Assistant Deputy Minister Level or equivalent or above.

D4 - Complex files or sensitive issues are defined as competing priorities and interests, multiple stakeholders and multiple considerations.

D5 - “Internal” is defined as stakeholders within a candidate’s immediate Directorate while
“external” means stakeholders outside of the immediate Directorate (e.g., in another Directorate, Branch, etc.).

D6 - Experience in managing financial resources includes identifying budgetary needs, forecasting and overseeing expenditures. It is defined as experience acquired through a normal fiscal cycle or by managing a project. Experience in managing human resources is understood to mean a range of responsibilities including managing staff workload, staff supervision,performance assessment, feedback and management. Indicate the number of employees supervised as well as size and type of budget managed and the period you were responsible for the management of human and financial resources.

KNOWLEDGE
K-1 Knowledge of Government of Canada’s priorities and digital strategy to support Employment and Social Development Canada and Service Canada’s delivery of services to Canadians.

K-2 Knowledge of Government of Canada’s digital technology policies, standards and trends.

KEY LEADERSHIP COMPETENCIES
L1: Create Vision and Strategy
L2: Mobilize People
L3: Uphold Integrity and Respect
L4: Collaborate with Partners and Stakeholders
L5: Promote Innovation and Guide Change
L6: Achieve Results

ABILITIES
A1 Ability to communicate effectively in writing.
A2 Ability to communicate effectively orally.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
EDUCATION
Graduation with a degree from a recognized university in a field relevant to the position.

Degree equivalency

EXPERIENCE
AEX-1 Experience in managing operations or projects at the regional or national level in a
service-oriented organization.

AEX-2 Experience in supporting an organization by leading multiple and complex transformation priorities.

AEX-3 Experience planning and working on web projects through various stages, with multiple partners or stakeholders.

AEX-4 Experience in leading or managing IT enabled projects.

AEX-5 Experience in managing operations and/or incident management for a public facing website(s) managed by an interdisciplinary team.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Conditions of employment

Secret security clearance

OPERATIONAL REQUIREMENTS
Willingness and ability to work overtime on short notice.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please clearly identify your substantive group and level and your employment status on your resume and/or application form. In addition, please ensure that your Personal Record Identifier (PRI) or Service Number is included in your resume and/or application form, if applicable.

Reference checks will be sought.

An interview will be administered.

A test will be administered.

Candidates are encouraged to submit their application online at www.jobs-emplois.gc.ca through the Public Service Resourcing System (PSRS).

Proof of your education credentials will be sought.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Various assessment tools may be used in this selection process. The Assessment Committee reserves the right to contact references other than the ones submitted by the candidates (only within the Public Service), if found necessary, in order to make a suitable assessment of the candidates. All the information collected during the selection process, from the time of application until the end of the process, will be used to assess the candidates.

Depending on the number of applicants, ESDC's needs and/or Human Resources plans, volume management strategies such as, Assets, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, MAY BE USED for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

For this selection process, our intention is to communicate with applicants by e-mail. This includes: information requests, invitations, provision of assessment results, etc. APPLICANTS MUST INCLUDE IN THEIR APPLICATION A VALID E-MAIL ADDRESS THAT IS FUNCTIONAL AT ALL TIMES AND ACCEPTS MESSAGES FROM UNKNOWN USERS. SOME E-MAIL SYSTEMS BLOCK THESE TYPES OF E-MAILS. ENSURE TO CHECK/VIEW YOUR SPAM FOLDER REGULARLY.
Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses. Responses provided after the indicated deadline WILL NOT be accepted.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

As this process may be used to fill other departmental vacancies, your application (e.g. CV, assessments, results) could be shared with other hiring managers in order for the department to make optimal use of our pools.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

For information on Public Service Key Leadership Competencies, please visit
http://www.tbs-sct.gc.ca/psm-fpfm/learning-apprentissage/pdps-ppfp/klc-ccl/klcp-pccl-eng.asp.

We anticipate to complete this process as soon as possible, therefore we ask that all candidates make themselves available at all stages of assessment when invited and provide requested information promptly.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.