Various Administrative Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Only applications submitted via this portal will be accepted. If you encounter any problems or issues when submitting your application with the Public Service Resourcing System (PSRS) online portal, please contact the Public Service Commission (PSC) through their “Contact us” page (https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/contact-us.html). If you need to contact the PSC, please advise us to avoid any unnecessary delays in the application process.

Applicants must clearly demonstrate in their online application via the screening questions, how they meet the essential education and experience qualifications in the text boxes provided.

Please ensure you provide concrete examples of the activities you have actually performed and how those activities meet the requirements. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. Candidates will not be solicited for incomplete or missing information. Failing to do so could result in your application being rejected.

Take the time to answer the questions with as much detail and examples as possible. Be specific about projects you’ve worked on, where (occupational title, organization), when (to, from), what your role was, what your tasks were and the actions taken.

Please note that any information regarding this selection process is to be kept confidential.

Work environment

Are you willing to work in an armed law enforcement environment?

Do you want to be part of a dynamic organization that promotes a continuous learning environment; provides interesting and challenging developmental opportunities?

The Canada Border Services Agency (CBSA) is Canada's second largest law enforcement organization, working 24/7 to protect Canada's borders by preventing high-risk people and goods from crossing into Canada while facilitating legitimate trade and travel, with over 15,000 employees working across Canada.

Intent of the process

This process will be used to staff the following positions:
Administrative Assistant (CR-04)
Senior Long Room Clerk (CR-04)
Travellers Service Representative (CR-04)

A pool of qualified candidates may be established to staff similar positions within the Pacific Region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of secondary school or employer-approved alternatives*
*The employer-approved alternatives to two years of secondary school are:
1. A satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or
2. An acceptable combination of education, training and/or experience.

Note: Proof of an educational credential that is higher than the education required may be acceptable. For example, proof of a bachelor's degree may be acceptable when two years of secondary school diploma is required.

Degree equivalency

EXPERIENCE
EX1 - Experience providing administrative support services such as data entry and filing.
EX2 - Experience using Microsoft applications such as Word, Excel, and Outlook.
EX3 - Experience providing service to clients by telephone, in person, or in writing.
EX4 - Experience in the capture, retrieval, compilation, manipulation or archiving of data using computer systems.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES & SKILLS
A1 – Ability to communicate effectively orally
A2 – Ability to communicate effectively in writing
A3 – Ability to plan and prioritize

PERSONAL SUITABILITY
PS1 – Initiative
PS2 – Teamwork
PS3 – Dealing with difficult situations
PS4 – Judgement
PS5 – Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
In support of achieving a diversified workforce and to address under-representation of Employment Equity groups, consideration may be given to qualified candidates self-identifying as belonging to one or more of the following Employment Equity groups: Women, Aboriginal peoples, Persons with a Disability or Visible Minorities.

OPERATIONAL REQUIREMENTS:
Some positions may require one to work various shifts, including evening, nights and
weekends.

Conditions of employment

Reliability Status security clearance

Some positions may require various terms and conditions of employment such as, but not limited to:

- Overtime may be required.
- Travel may be required.
- Possess and maintain a valid unrestricted driver's license.
- Lift and carry light-weight objects such as file boxes, supplies, equipment, laptops, etc.
- Some positions may require one to work various shifts, including evening, nights and weekends.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Other information

Persons are entitled to participate in the appointment process in the official language of their choice.

For this selection process, our intention is to communicate regularly with candidates by e-mail. Candidates who apply to this selection process must provide a valid e-mail address and ensure this address is functional and accessible at all times and accepts messages from unknown users.

It is the responsibility of the candidate to notify the selection board of any pre-approved leave throughout the duration of the process in order to facilitate scheduling. Such notification should take place prior to the leave. Should a candidate be unavailable on the scheduled testing or interview date(s) due to illness, he/she must advise the board and a medical certificate may be required.

You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume and answering online screening questions. It is NOT SUFFICIENT to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

You may be assessed using a variety of assessment tools, such as, but not limited to: standardized tests, written exams, interviews, simulation exercises, reference checks, self-assessments, candidate achievement record, etc.

Top-down selection may be used during the assessment process which means that only candidates who achieve the pass mark and are among top ranking scores may be given further consideration in this selection process

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

You must provide proof of your education credentials. You will be advised to provide the documents later in the process. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

Deployments of internal federal government employees may be considered first.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.