Various Clerical/Administrative Positions

Update: Please note the deadline for this job advertisement has been extended until March 29, 2021.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

As an employer of choice, we provide a healthy and diverse work environment with flexibility in work hours, virtual work, work from home options (during Covid-19 response, and potentially in the future), in addition to several benefits (competitive salaries, paid leave, health and dental insurance, pension fund, etc.).

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (nonessential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and duration for which you exercised the functions; and
3 - Specific details of tasks or projects demonstrating how the experience was acquired.

PLEASE NOTE: It is essential that you complete all aspects of the assessment by yourself, without assistance from other people or any other resources (e.g. books, notes, internet, any documents saved on your computer, templates, etc.).

INSTRUCTIONS
When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. led, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, various language requirements, and various security clearance levels.

Positions to be filled: 3

Information you must provide

Your résumé.

A covering letter in 5,000 words (maximum)

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED1 - Successful completion of a secondary school diploma OR *employer-approved alternative.

*Employer-approved alternative is an acceptable combination of training and experience. This is defined as experience performing tasks such as: typing, filing, sending and replying to e-mail, answering telephone inquiries, etc. and training in the basic use of computers.

Degree equivalency

Experience:
REQUIRED FOR CR-04, CR-05, AND AS-01
EX1 - Experience providing service to clients by telephone, in person or in writing.
EX2 - Experience using various software such as word processing, spreadsheets and email.

REQUIRED FOR AS-01 ONLY
EX3 - Experience providing administrative or program support services.

Abilities:
AB1 - Ability to use reasoning skills to solve problems.*
AB2 - Oral Communication
AB3 - Written Communication*
AB4 - Ability to organize work, establish priorities, and work effectively under pressure and with conflicting demands.*

*Please note: These abilities will be assessed on the application.

Personal Suitability:
PS1 - Dependability
PS2 - Judgement*
PS3 - Initiative
PS4 - Client service orientation
PS5 - Effective interpersonal relationships*

*Please note: These personal suitabilities will be assessed in the application.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBB/BBB, CBC/CBC, CCC/CCC

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Education:
AED1 - Successful completion of postsecondary school diploma or degree from a recognized post-secondary institution (e.g. college, CEGEP, technical college or university).

Degree equivalency

Experience:
AEX1 - Experience as a member of the Canadian Armed Forces
AEX2 - Experience in research of electronic and/or hard copy client files.
AEX3 - Experience in compiling data and preparing statistical reports.
AEX4 - Experience using Client Service Delivery Network (CSDN)
AEX5 - Experience using Federal Health Claims Processing System (FHCPS)
AEX6 - Experience working in a financial environment which may include budgetary operating practices, travel authorities/claims, and/or procurement, and financial software (i.e. Salary Management System (SMS), Freebalance).
AEX7 - Experience working with a Human Resources Management System such as PeopleSoft or MyGCHR.
AEX8 - Experience using an electronic filing system such as GCDocs.

Organizational Needs:
In support of achieving its commitment to a diversified workforce, consideration may be given to candidates self-identifying as belonging to one (1) of the designated employment equity groups, under the Employment Equity Act, women, Aboriginal peoples, members of a visible minority group or persons with disabilities.

Operational requirements:
May be required to work overtime on short notice.
May be required to bend, stand, stretch for an extended period of time.

Conditions of employment

Reliability and Security: Reliability Status

Other Condition of Employment:- may be required depending on the position being filled
Ability to lift and/or carry a maximum of 35 lbs (16kg).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications. Failure to do so may result in the rejection of your application.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates will be asked to provide proof of their education credentials, and proof of citizenship at a later date.

An interview may be administered.

Reference checks may be sought.

Indeterminate employees at the same group and level or equivalent may be considered for deployment. An assignment/Secondment is a temporary resourcing option. The approval of your substantive supervisor may be required before an offer can be made.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.