Evaluation Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Shared Services Canada (SSC) provides IT infrastructure and services for departments and agencies in the Government of Canada. It is playing a central role in delivering on the Government of Canada’s digital vision by building a modern, reliable, and secure digital platform for the delivery of programs and services for Canadians.

The COVID-19 pandemic has hastened the pace of change and is fostering the development of new “digital first” strategies. After COVID, many Canadians will not want to go back to lining up at service counters to access government programs. More and more services will need to move online and there will be greater expectations among Canadians for access to government services through mobile phones and other devices. Within the Public Service, the Government of Canada is actively encouraging telework as departments plan for the eventual return to workplaces.

In light of these operational and strategic realities, SSC is building a best-in-class evaluation function. Our growing team of professionals provides neutral and independent assessments of the relevance, effectiveness and efficiency of SSC programs for the President and the Executive Board. Our analyses and recommendations help to inform key decisions for the department, add value to SSC clients, and improve the delivery of services and results for Canadians.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

Anticipatory process - A pool of partially qualified candidates may be established and may be used to staff similar positions with various tenures within Shared Services Canada.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Ed1. Graduation with a Master’s degree from a recognized post-secondary institution with acceptable specialization in evaluation, economics, sociology, statistics, public administration, or business administration.

Notes: Candidates must always have a degree. The courses for the specialization must be acceptable and may have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization.

The specialization may also be obtained through an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
Ex1. Recent and significant experience* in conducting in-house program evaluations** or equivalent***
Ex2. Recent and significant experience* in communicating findings from in-house evaluations** or equivalent*** (e.g., briefing notes, memoranda, correspondence, summary reports, presentations, issue papers) to management
Ex3. Recent and significant experience* in writing sections of in-house evaluation** reports or equivalent ***

* Recent and significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for a minimum of three (3) years within the last seven (7) years.

** Conducting in-house evaluations includes the entire process, e.g., developing evaluation work plans, conducting interviews, analyzing information, and writing reports. Managing a contract where a consultant or consulting firm is the one who is conducting the evaluation will not be considered sufficient to meet this requirement.

*** Evaluation is the systematic and neutral collection and analysis of evidence to judge merit, worth or value. Assessments of the effectiveness of an organization (or government program) gained through management consulting, IT strategy, performance auditing, or internal auditing may be considered as equivalent as evaluation experience and included.

For equivalency, candidates must provide sufficient details to demonstrate that the engagement focused on the achievement of results. In addition, the data collection methods used must be clear. Data collection methods in evaluations typically include document reviews, interviews, analysis of existing data. Evaluations will often include opinion surveys of stakeholders, recipients and beneficiaries. Focus groups, literature reviews, and comparisons with other jurisdictions are also used.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual - imperative BBB
Bilingual - imperative CBC

Bilingual imperative: The successful candidate will possess a minimum result of BBB/BBB on their second language evaluations conducted by the Public Service Commission of Canada.

A bilingual imperative appointment process means that a person must meet the language requirements at the time of appointment.

Information on language requirements

ABILITIES:
A1: Ability to communicate effectively in writing.
A2: Ability to communicate effectively orally.
A3. Ability to work effectively under pressure and meet tight deadlines.
A4. Ability to critically assess findings and draw conclusions.
A5. Ability to plan and manage in-house program evaluations.

PERSONAL SUITABILITY:
PS1. Effective interpersonal skills
PS2. Initiative
PS3. Adaptability
PS4. Judgement
PS5. Reliability

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE:
AE1. Experience working in an IT environment.

ORGANIZATIONAL NEEDS:
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one of more of the following Employment Equity groups: Aboriginal persons, members of visible minorities, persons with disabilities and/or women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS:
Willingness and ability to work overtime on short notice.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.