Operations Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

The Emergency Watch and Response Centre at Global Affairs Canada is a central point of contact for Canadians traveling abroad who are in need of emergency assistance. The Centre deals with various types of emergencies ranging from wide-scale, such as natural disasters and civil unrest, to personal, such as illness, accidents or theft. Operations Officers of the Emergency Watch and Response Centre, which operates 24hrs per day/7 days a week, must be willing to work in shifts to provide assistance and advice to Canadians. Operations Officers are responsible for monitoring travel advisories and world events that may have an impact on Canadian citizens abroad, and help coordinate Global Affairs Canada’s response to emergency situations.

Work environment

Our organization offers a healthy, inclusive and diverse workplace where respect, teamwork, and collaboration are part of our culture, and where innovation is valued.

Global Affairs Canada is committed to promoting and supporting values such as equitable treatment, accommodation and an environment free from harassment and discrimination as well as encouraging and supporting employees to work at their full potential.

Intent of the process

This selection process is not intended to fill a particular position, but rather to establish a pool of qualified candidates in anticipation of future needs.

Tenures and official language requirements may vary according to the positions being staffed.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
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ED1 - Post-secondary school diploma or degree from a recognized post-secondary institution, or an acceptable combination of education, training or experience.

Degree equivalency

EXPERIENCE
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E1 - Significant* experience in providing services directly to the public**.
E2 - Experience in liaising with at least two of the following: internal stakeholders, external stakeholders, government department or senior officials***.

* “Significant” experience is defined as an experience of approximately 3 years (consecutive or not). The significance of the experience will be assessed according to the complexity and scope of the service to the public. Applicants should provide clear, specific examples in their application.

** "Public" is defined as the general populace; those served by the Canadian government. It does not include employees of the public service.

***Senior officials is defined as at the Director level or above.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

ABILITIES
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A1 - Ability to communicate effectively orally.
A2 - Ability to communicate effectively in writing.
A3 - Ability to work independently with minimal supervision.
A4 - Ability to work under pressure.
A5 - Ability to deal effectively with difficult clients.

PERSONAL SUITABILITY
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PS1 - Initiative
PS2 - Judgement
PS3 - Team work
PS4 - Client service focus
PS5 - Reliability
PS6 - Integrity

The following may be applied / assessed at a later date (may be needed for the job)

AE1 - Experience working in a Canadian government office abroad.
AE2 - Experience working in a Federal/Provincial/Territorial Emergency Operations Centre.
AE3 - Experience in emergency management.

Conditions of employment

Secret security clearance

Ability and willingness to work shifts, including weekends and statutory holidays in a 24/7 environment.

Availability to work overtime during the week and on weekends on short notice.

Ability and willingness to work in a shared workspace/office.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You must clearly demonstrate in the screening questionnaire how you meet the education and experience factors listed. In order to do so, you must provide concrete examples in the provided area and within the limited characters provided by the system. The assessment board cannot make any assumptions about your experience. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the experience questionnaire. Failure to clearly demonstrate in the questionnaire how you meet the education and experience, both essential and asset where applicable, may result in the rejection of your application. Candidates will not be solicited for incomplete or possible missing information.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

If candidates do not have valid results, candidates' linguistic levels will be validated through the PSC's unsupervised reading and writing test(s) for this process. Candidates in the area of selection may be tested prior to screening.

The board members may retain a certain number of applicants for further assessment, based on a top-down approach, a random selection or based on some of the assets qualifications.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.