Business Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for the chance to make your mark in a small organization that plays a big role in providing justice to Canadians?

The Administrative Tribunals Support Service of Canada (ATSSC) is a group of committed public servants providing support services to 12 administrative tribunals.

We are the lawyers, mediators, registry officers and other specialized and technical staff that support the effective operations of the tribunals, which are important components of Canada’s justice system.

Why choose the ATSSC?

• Work in a great location in downtown Ottawa, close to parking and public transit. However, due to COVID 19, we are currently working in the comfort of our homes.
• Experience the benefits of working in a small federal organization:

o Broaden your experience by working on a variety of files
o Quick team integration
o Direct access to responsive, on-site internal services (e.g., compensation advisors, IT troubleshooting)
o Connect daily with different teams and levels of management

• Benefit from a flatter organizational structure - you will have more time with senior management providing you with a greater opportunity to understand our business as a whole and to see your contributions in action.

• Grow in an organization that is strongly committed to providing a supportive work environment and healthy life-work balance!

How to apply :

Respond to Screening Questions.

You will be invited to clearly demonstrate, as a candidate, if/how you meet each of the screening criteria by answering the questions in the Screening Questions section of the application. Please save your information regularly to keep from losing your work.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions.

When drafting your responses to the experience qualifications, we strongly encourage you to follow this format:

1. Your answers must include where, when, and how you obtained the required experience.

2. Your answers must include the period(s) in which you performed the functions of the position(s).

By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity, and scope of your experience.

Asset Qualifications :

You must indicate "NO" if you do not have experience in performing a task listed in the section entitled "Asset Qualifications". Responding “NO” to one or more of these non-essential experience questions will not result in the rejection of your application. If you answer “YES” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity, and scope of your experience. This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

Intent of the process

A fully or partially assessed pool may be created and may be used to staff similar positions with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma or employer-approved alternatives.

Degree equivalency

EXPERIENCE
*Recent & **significant experience doing work related to Information Technology or Information Management
Experience in working with case management systems
Experience in providing client service
Experience delivering training on the use of computer equipment, software or other technologies

*Recent: Recent is understood to mean experience normally acquired within the past five (5) years.
**Significant: Significant is understood to mean the breadth and depth of experience normally associated with having performed a broad range of complex related activities for a period of two (2) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative – BBB/BBB
English Essential

Information on language requirements

KNOWLEDGE
Knowledge of the Social Security Tribunal of Canada

ABILITIES
Ability to use Microsoft Word
Ability to use Microsoft Outlook
Ability to provide client service
Ability to prioritize tasks
Ability to communicate effectively in writing
Ability to communicate effectively orally

PERSONAL SUITABILITY:
Effective interpersonal relationships
Dependability
Initiative
Attention to details

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE
Experience working in a quasi-judicial environment
Experience working with Atrium case management system
Experience using Microsoft Excel functions such as macros, formulas, pivot tables, graphics

ORGANIZATIONAL NEEDS
Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and persons of Aboriginal descent).

OPERATIONAL REQUIREMENTS
Willing and able to work overtime, as required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Asset qualifications may be used for the screening or when selecting candidates for appointment. Therefore, if you meet the experiences listed under the Asset Qualifications, please be sure to clearly demonstrate this in your application.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Proof of your education credentials will be required at a later date.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Your answers to the screening questions and/or résumé may be used to evaluate the ability to communicate effectively in writing.

The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates (written examination, interview, reference check, performance agreement, etc.).

Reference contacts are not restricted to the list of names given by the candidate. The Selection Committee reserves the right to contact other references.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:

- modify your application/resume at any time BEFORE the closing date;
- complete screening questions which will highlight your qualifications to the hiring manager;
- verify the status of your application and notification(s), at any time, and
- be notified electronically of assessment details and results.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.