Stream 1: Technical Advisor (TA) / Stream 2: Team Leader (TL)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Duties

We are looking for skilled individuals willing to participate in exciting work, happening with the Government of Canada Network and Security infrastructure services. We are mandated to provide infrastructure management services for all 43 partners and the next years to come will be creating very complex challenges as the GoC continues to evolve.

Work environment

▻ Shared Services Canada is modernizing how the Government of Canada manages its information and communications technology (ICT) infrastructure. The Networks, Security and Digital Services branch (NSDS) is responsible for the planning, design and operations of the Government of Canada (GC) IT network infrastructure; the management of cyber and IT security services that protects GC data and technology assets; and the deployment of modern, reliable and cost-effective digital services, including telecommunication services and support, hardware and software provisioning and digital communications solutions. NSDS is also mandated to support enhanced telecommunications and network services designed to improve collaboration, mobility and capacity at the enterprise level, while delivering improved value for Canadian taxpayers.

▻ At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

A pool of qualified candidates will be established and will be used to staff similar positions within Shared Services Canada in various locations across Canada. Other government departments may use this staffing process to appoint a candidate to its organization in a similar position.

In the event that an employee of the public service is qualified through this process, he/she may be considered for acting, deployment, assignment or secondment opportunities.

You can apply for either or both streams.

Positions to be filled: 20

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION - BOTH STREAMS

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed, OR an acceptable combination of education, training and/or experience.

At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Employees in the CS occupational group on May 10, 1999, who do not possess the education level prescribed above are deemed to meet the education requirement based on their education, training and experience.

Degree equivalency

EXPERIENCE - BOTH STREAMS:

E1 Significant* and recent** experience in performing a combination of two or more of the following functions for infrastructure services in a complex IM/IT environment***:

(a) planning and designing (i.e., gathering and analysing business requirements, and translating them into technical requirements; contributing to the development of high-level and detailed designs)
(b) building and deploying (i.e., installing, configuring, integrating, testing and troubleshooting solutions or services; onboarding clients)
(c) operating and maintaining (i.e., fulfilling service requests; planning and implementing changes to services; prioritizing, categorizing, investigating, tracking and resolving incidents)

E2 Experience in liaising with external partners or clients and internal or external stakeholders to achieve business outcomes.

E3. Experience in providing advice or recommendations to management regarding the design, procurement, implementation or operation of IM/IT infrastructure services.

EXPERIENCE - STREAM 2 ONLY - Team Leader

E4. Recent** experience in performing a combination of two or more of the following:

(a) coordination, monitoring and tracking the activities or tasks of others;
(b) reviewing the work of others;
(c) representing the work of others in internal or external forums;
(d) developing, administering or improving processes.

DEFINITION:
* Significant is defined as an experience normally associated with the performance of those duties on a regular basis for a period of three (3) or more years.
** Recent is defined as experience normally acquired within the last eight (8) years.
*** Complex IM/IT environment means geographically dispersed OR comprises a mixture of on-premises and cloud-based infrastructure, OR provides a multi-tiered architecture environment serving multiple business clients/partners requirement.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB, Bilingual Imperative CBC/CBC, English Essential

As part of SSC’s Official Languages Strategy, all supervisory positions in bilingual regions are designated CBC/CBC.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE - BOTH STREAMS

K1. Knowledge of current trends and best practices, as well as issues and challenges facing the public and the private sector in the fields of IM and IT.

K2. Knowledge of IT Project Management, Standards and Best practices.

K3. Knowledge of the principles and practices of IT incident handling.

COMPETENCIES - BOTH STREAMS

1. Analytical thinking
2. Teamwork
3. Values and Ethics
4. Client Focus
5. Oral Communication
6. Written Communication - (To be evaluated in your screening question responses. Clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) may be used to evaluate your ability to communicate effectively in writing.)

STREAM 1 ONLY - Technical Advisor
7. Influence

STREAM 2 ONLY - Team Leader
8. Team Leadership

The following may be applied / assessed at a later date (may be needed for the job)

Various assets experiences may be deemed as essential criteria at time of appointment depending on the position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a qualified candidate from this selection process.

EDUCATION (Asset) - BOTH STREAMS

EDA1 Undergraduate or graduate degree from recognized post-secondary educational institution in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

OCCUPATIONAL CERTIFICATIONS (Asset) - BOTH STREAMS

1. ITIL v3 Foundation Certification;
2. CISSP: Certified Information Systems Security Professional;
3. Cloud Certifications;
4. Microsoft Certifications;
5. Certification PMP or Prince
6. CCNA

EXPERIENCE (Asset) - BOTH STREAMS

Functional experience
EA1 Experience in the procurement of goods and services by the Government of Canada, or in the management of financial resources within the Government of Canada.
EA2 Experience in developing key performance indicators and reporting dashboards.
EA3 Experience with Agile methodology (such as Scrum).
 
Technical experience
EA4 Experience in planning, designing, building and deploying infrastructure security solutions and services related to network and perimeter security (e.g., network zoning and segmentation, virtual private networks and secure remote access, next-generation or web application firewalls, intrusion detection and prevention).
EA5 Experience in deploying, operating and maintaining infrastructure security solutions and services related to network and perimeter security (e.g., network zoning and segmentation, virtual private networks and secure remote access, next-generation or web application firewalls, intrusion detection and prevention).
EA6 Experience in planning, designing, building and deploying infrastructure security solutions and services related to identity, credentials and access management (e.g., Active Directory, public key infrastructure, multi-factor authentication).
EA7 Experience in deploying, operating and maintaining infrastructure security solutions and services related to identity, credentials and access management (e.g., Active Directory, public key infrastructure, multi-factor authentication).
EA8 Experience in planning, designing, building and deploying infrastructure security solutions and services related to endpoint security (e.g., Anti-malware, application whitelisting, host intrusion, data loss prevention).
EA9 Experience‎ designing, implementing or operating multi-factor authentication services (i.e., services employing SAML or OIDC such as ADFS Azure Active Directory, or other IDaaS platforms).
EA10 Experience in deploying, operating and maintaining infrastructure security solutions and services related to endpoint security (e.g., Anti-malware, application whitelisting, host intrusion, data loss prevention).
EA11 Experience in designing, implementing or operating security monitoring and compliance services (e.g., security information and event management (SIEM), security orchestration, automation and response (SOAR), vulnerability and compliance management).
EA12 Experience in planning, designing, building and deploying networking infrastructure solutions and services in WAN/LAN.
EA13 Experience in deploying, operating and maintaining networking infrastructure solutions and services WAN/LAN.
EA14 Experience in planning, designing, building and deploying networking infrastructure solutions and services in Data Center Network complex environment (DCN).
EA15 Experience in deploying, operating and maintaining networking infrastructure solutions and services in Data Center Network complex environment (DCN).
EA16 Experience designing, implementing or operating load balancing or reverse proxy solutions such as but not limited to F5 or A10.
EA17 Experience configuring, implementing and administering enterprise network tools solution such as but not limited to Netscout, Netbrain, CA products or Splunk.
EA18 Experience designing, implementing and operating software defined network or security infrastructure such as but not limited to ACI.
EA19 Experience designing, implementing and operating network or security infrastructure based on a Zero Trust model.
EA20 Experience designing, implementing or operating network or security infrastructure services in a classified environment.
EA21 Experience designing, implementing or operating cloud-based network or security infrastructure services.
EA22 Experience in scripting and/or tasks automation.
EA23 Experience in working with micro-services architectures or container orchestration (such as Docker, Kubernetes).
EA24 Experience with DevOps/DevSecOps.
EA25 Experience designing, implementing or operating ArcSight, QRadar, Cloud Security product offering.
EA26 Experience designing, implementing or operating Forefront Identity Manager, Microsoft Identity Manager or SailPoint Identity IQ.

ORGANIZATIONAL NEEDS - BOTH STREAMS

- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women.

- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS - BOTH STREAMS

- Ability and willingness to work overtime as required.
- Ability and willingness to travel.
- Ability and willingness to work 24/7 On-call status.
- Ability and willingness to work on site in restricted area.
- Ability and willingness to do shift work.
- Ability and willingness to work flexible hours.
- Virtual work may be available for some positions.

Note: The operational requirements may vary by the position being staffed.

Conditions of employment

Various security requirements:
Reliability Status security clearance - Certain positions may have a requirement for a Secret or Top-Secret security clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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WHEN YOU APPLY:

▻ You must meet all essential qualifications in order to be appointed to the position.

📢 Candidates must clearly demonstrate in the screening questionnaire HOW they meet the education and experience criteria listed in the Essential Qualifications. Please note that stating that the requirement has been met, and/or listing past or current responsibilities does not represent adequate substantiation. You must provide CONCRETE EXAMPLES that clearly illustrate how you meet the requirement (how, when and where).

📢 Résumés may be used as a secondary source to validate the merit criteria, although comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

The main steps in this process are as follows:
1- Submission of your application.
2- Preselection of candidates based on essential experiences.
3- Invitation to a virtual interview (you will need to present your proof of education).
4- Qualified candidates will be notified if their application has been successful.
5- If a hiring manager considers a qualified candidate, his or her references could be verified.
6- If the position to be filled requires bilingualism, the applicant will be required to submit valid Second Language Assessment results (issued by the PSC) or be evaluated at the request of the manager.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.