Senior Advisor, Program Delivery

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please see Intent of the process and Organizational Needs.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.

Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.

Duties

This position supports quality improvement initiatives and business continuity planning across all regionally-managed benefits with the Non-Insured Health Benefits (NIHB) program. This NIHB program includes call centre operations, accounts verification, and contribution agreement management. As part of the NIHB regional management team, you would lead initiatives to streamline processes and improve service delivery. Key activities include, but are not limited to:
- Leading projects to streamline processes across benefits and improve client experience
- Developing and implementing training plans and materials for staff
- Leading initiatives to improve services standards and performance metrics
- Supporting continuous improvement utilizing quality improvement approaches
- Supporting the regional NIHB team with respect to change management and business continuity activities

Work environment

About Indigenous Services Canada and the First Nations and Inuit Health Branch:
In August, 2017, the creation of a new department, Indigenous Services Canada was announced. Since that time, the First Nations and Inuit Health Branch has transitioned from Health Canada to the new department.

Indigenous Services Canada (ISC) works collaboratively with partners to improve access to high quality services for First Nations, Inuit and Métis. Our vision is to support and empower Indigenous peoples to independently deliver services and address the socio-economic conditions in their communities.

The First Nations and Inuit Health Branch supports the delivery of public health and health promotion services on-reserve and in Inuit communities. It also provides drug, dental and ancillary health services to First Nations and Inuit people regardless of residence.

This is an exciting opportunity to work with an established branch in a new department and play a key role in the attainment of its priorities.

To learn more about Indigenous Services Canada, click here:
https://www.canada.ca/en/indigenous-services-canada.html

Intent of the process

The intent is to staff this position via the Aboriginal Peoples Employment Program, which aims to strategically increase Aboriginal representation within the First Nations and Inuit Health Branch. As such, Organizational Needs may be applied and first consideration may be given to candidates self-identifying as belonging to Aboriginal peoples.

This process is anticipatory for Halifax and Winnipeg. The immediate need is to fill one indeterminate position in Regina.

A pool of qualified candidates will be established and may be used to staff similar term and/or permanent positions, actings, assignments/secondments, or deployments.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A bachelor’s degree from a recognized post-secondary institution in a field related to the duties of the position, or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
1. Significant experience* providing strategic advice and recommendations and delivering briefings (verbally and in writing) to management on operational OR program initiatives OR quality improvement strategies.
2. Experience in the development of policies, procedures, guidelines, or tools to support program delivery (may include (but not limited to) documents such as standard operating procedures, environmental scans, service standards, performance standards, business continuity plans, and/or business cases).
3. Experience in conducting research and analyzing information and data.
4. Experience in writing briefing notes, reports and presentations.
5. Experience with project management and leading project teams.
6. Experience working effectively with First Nations, Inuit or Metis.

*Significant experience is defined as having the depth and breadth of experience that would normally be acquired over a period of 2 years or more.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
1. Knowledge of the priorities of Indigenous Services Canada and the government of Canada’s current direction on Indigenous issues.

Competencies:
1. Communication (oral)
2. Communication (written)
3. Demonstrating integrity and respect
4. Thinking things through
5. Showing initiative and being action-oriented
6. Working effectively with others
7. Analytical Thinking
8. Aboriginal Cultural Competency

Ability:
1. Ability to apply quality improvement methodologies to support improved service delivery.

The following may be applied / assessed at a later date (may be needed for the job)

Education
• A Bachelor’s degree from a recognized post-secondary institution in a field that is relevant to the position.

Degree equivalency

Experience:
• Experience facilitating group workshops or training on a varied range of topics.
• Significant experience managing a large budget (greater than 1 million dollars for longer than 4 months).
• Experience managing human resources*
• Experience working in the delivery of Non-Insured Health Benefits or in the provision of provincially insured health services or with a Third Party health insurer.

* Managing human resources may include: supervision of staff; establishing vision, priorities, work plans or establishing performance objectives; conducting performance assessments and feedback. Applicants must clearly demonstrate that they have managed employees and indicate the number of employees they supervised.

Organizational Needs:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration). Indigenous/Aboriginal candidates must use the Affirmation of Aboriginal Affiliation Form (AAAF) If applied, preference will be given to Aboriginal (Indigenous) peoples only.

Indigenous Services Canada, First Nations and Inuit Heath Branch is committed to ensuring a fair and equitable representation and distribution of women, Aboriginal peoples, persons with disabilities and visible minorities reflective of their representation in the Canadian workforce.

Conditions of employment

Reliability Status security clearance

• Mobility usually associated with a valid driver’s license
• Willingness and ability to work overtime, sometimes on short notice.
• Ability and willingness to be on-call during evenings and weekends.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please ensure that your email address is on your application for correspondence.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email.)

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Candidates must ensure that they are available for any testing or interviews required.

Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to assess the criteria identified on the Statement of Merit Criteria.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates must meet the essential qualifications and conditions of employment to be appointed to a position. Candidates may be required to meet the asset qualifications, the operational requirements and/or the organizational needs, depending on the requirements of the specific position being staffed.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates will be asked to provide proof of Canadian citizenship.

Candidates from outside the public service may be required to pay for travel and relocation costs associated with this selection process

If you do not respond to our communications we will interpret this as your withdrawal from the process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.