Manager, Client Service and Engagement

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

ABOUT GLOBAL AFFAIRS CANADA

Global Affairs Canada manages Canada's diplomatic relations, provides consular services to Canadians, promotes the country's international trade, and leads Canada's international development and humanitarian assistance.

Work environment

THE JULES LÉGER LIBRARY

Hosted in one of the Government of Canada's most historical buildings, the Jules Léger Library is a state of the art, modern library that supports the knowledge and research needs of Global Affairs Canada as well as of the general public and foreign clients.

Are you passionate about helping people find and access the information they are seeking?

Are you dedicated, organized, and a team player?

We want you to join our team! The Jules Léger Library at Global Affairs Canada is hiring the next generation of library professionals who are eager to provide and promote library services. The Jules Léger Library provides access to an extensive hard copy collection of books, documents, periodicals and newspapers as well as Library Online, which provides access to over 90 databases and over 80 individual e-journals to departmental employees. With digital technology, our librarians provide almost instant reference and research services to all clients regardless of their location.

A career with Global Affairs Canada is a career without borders. What are you waiting for? Apply below!

Intent of the process

A pool of qualified and/or partially qualified candidates could be established from this process and may be used to staff similar positions with various tenures.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience factors listed as essential on the statement of merit criteria. In order to do so, the candidate must provide the information as part of their answer to the pertinent screening question, using concrete examples, in the provided area and within the limited characters provided by the system. The assessment board cannot and will not make any assumptions about your experience. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities.
Resumes will be used as a secondary source to validate the experience described in the experience questionnaire. Failure to clearly demonstrate in the questionnaire how you meet the essential education and experience, may result in the rejection of your application. Candidates will not be solicited for incomplete or possible missing information.

EDUCATION

Graduation from a recognized university with a master's degree in library science or in library and information science OR Graduation from a recognized university with a bachelor's degree in library science or in library and information science for which another bachelor's degree was a prerequisite.

Degree equivalency

EXPERIENCE

Significant** and recent* experience in leading client services in a library setting.

Recent* experience in management of human resources, including day-to-day direction and performance management.

Experience in delivering library services to a dispersed and diverse clientele.

Experience in providing advice to senior management*** on library programs and services.

Experience in marketing and promoting library programs and services.

Experience in developing outreach or training activities for the provision of library services.

Recent* experience in engaging with stakeholders.


*Recent experience is defined as experience obtained within the last three (3) years.
** Significant experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of two (2) years.
*** Senior management is defined as a Director level or above (or private sector equivalent).

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE

Knowledge of issues, developments and trends in the field of library science.
Knowledge of Government of Canada priorities pertaining to information management and libraries.

ABILITY

Ability to communicate effectively in writing.
Ability to communicate effectively orally.
Ability to control workflow and set priorities.
Ability to identify and analyze operational requirements and propose effective solutions.

PERSONAL SUITABILITIES

Effective Interpersonal Skills
Judgement
Adaptability
Leadership
Teamwork and cooperation
Client Focus

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS QUALIFICATIONS

Experience in any of the following areas: project management, financial management, collection management, management of library space.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.