Technical Coordinator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Fostering diversity and inclusion is a government-wide corporate priority for 2020-21, as announced by the Clerk of the Privy Council.
In order to meet the OSGG organizational objectives, in support of achieving a diverse workforce, right fit selection may be made from among qualified candidates self-declared as belonging to one of the following Employment Equity groups: Indigenous people, persons with disabilities, members of visible minorities, and women.

APPLYING
To submit a complete application, you must provide: answers to the screening questions and a résumé.

The screening questions will be used as the primary tool for the preselection process and the résumé will be used to substantiate the information provided. The screening board cannot make assumptions about your experience. When responding to the screening questions, please be sure to clearly demonstrate how you meet the education and experiences criteria. In order for your application to be retained, you must provide concrete examples of your work experience and explain relevant responsibilities that you had and/or actions that you took. You must provide the contact information (name, title, organization, phone, email) of supervisor(s) who can validate your experience.

Duties

The Office of the Secretary to the Governor General assists and supports the Governor General of Canada at home and abroad. It is a dynamic, high-energy and historically rich organization that has operated since Confederation. We are looking for an exceptional individual to join our Information Technology team. This person must be willing and able to serve at the highest levels of our government to provide the technical assistance and levels of service needed for such a unique department.

Within this small government department, the members of our IT team have the opportunity to apply their skills to a wide variety of IT services, projects and initiatives. This position requires the ability to be flexible, to think quickly and critically, to be professional and to provide the highest levels of client service. The position requires to work overtime at short notice and to be a part of a cohesive team of IT professionals.

Work environment

WHY JOIN US?
The information technology team plays a key role in preserving the history that is made at Rideau Hall for generations to come.

We are passionate about IT and have embraced its modernization. Come and join our team for this unique opportunity and further your hands-on IT experience within an organization that strives for excellence.

Intent of the process

To staff a term position for a period of 12 months.

A pool of qualified candidates may be established and may be used to staff similar positions within the OSGG.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

Degree equivalency

EXPERIENCE
E1- *Recent and **significant experience in the provision and support of Information Technology (IT) services, where the emphasis is on providing high-quality client service for a small organization (250 users).
E2- **Significant experience identifying and analyzing symptoms and conducting research to resolve underlying problem(s).
E3- *Recent and **significant experience in the use of IT Services Management tool.
E4- *Recent and **significant experience supporting wired and wireless telecommunications.

* Recent experience is defined as within the last three years.
** Significant experience is normally defined as the depth and breadth of experience associated with full-time performance of duties for a period of approximately of two (2) or more years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE
K1- Knowledge of hardware and software within a domain-based network environment.
K2- Knowledge of current Microsoft products and operating systems.
K3- Knowledge of physical network functions and related troubleshooting practices.
K4- Knowledge of wired and wireless telecommunications services and systems.
K5- Knowledge of iOS and Apple mobile devices (iPhone, iPad).

ABILITIES
A1- Ability to cope well under pressure of deadlines with multiple conflicting priorities.
A2- Ability to diagnose and resolve technical issues.
A3- Ability to communicate effectively orally and in writing.
A4- Ability to document troubleshooting steps and resolutions to technical problems in an IT service management system.
A5- Ability to work in a client service environment.

PERSONAL SUITABILITY
PS1- Effective Interpersonal Skills
PS2- Attention to detail
PS3- Initiative
PS4- Diplomacy
PS5- Judgment

The following may be applied / assessed at a later date (may be needed for the job)

ASSET - KNOWLEDGE
AQK1- Knowledge of MacOS and Apple computers.
AQK2- Knowledge of UEM / BES MDM.
AQK3- Knowledge of KACE Management System.
AQK4- Knowledge of Goverlan Automation Tools.

ASSET - ABILITIES
AQA1- Ability to work with minimal supervision.

ORGANIZATIONAL NEED:
Hours of work between 8:00am and 5:00 pm.

Conditions of employment

Secret security clearance

OTHER CONDITIONS OF EMPLOYMENT
Willing and being able to travel.
Willing and being able to work overtime during evenings and weekends, sometimes on short notice.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• The ability to communicate effectively in writing may also be assessed via the application process.
• Failure to provide the information as instructed will result in your application being rejected. You will not be solicited for incomplete or missing information.
• Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.
• Candidates must meet all the essential qualifications to be appointed to a position.
• You may be assessed using a variety of assessment tools, such as, but not limited to: standardized tests, written exams, interviews, simulation exercises, reference checks (the Assessment Committee reserves the right to contact references other than those provided by the candidates, within the public service only, if found necessary, in order to adequately assess the candidates), recent and past performance evaluations, self-assessments, candidate achievement records, etc.
• You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.
• Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
• Official language proficiency could be assessed and required solely upon appointment.
• Second language evaluation (SLE) Test of written expression: Candidates who do not already have a valid result or who have an expired result at the B level or higher on the Public Service Commission's Second Language may be invited to take the new Public Service Commission unsupervised test of written expression for level B.
For more information, please refer to this link:
https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/unsupervised-test-written-expression-level-b-or-c.html
• Second language evaluation (SLE) Test of reading comprehension: Candidates who do not already have a valid result or who have an expired result at the B level or higher on the Public Service Commission's Second Language Evaluation may be invited to take the new Public Service Commission unsupervised test of reading comprehension for level B.
For more information, please refer to this link:
https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/unsupervised-test-reading-comprehension-level-b-or-c/about-the-test.html

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.