Various Digital Communications, Web and UX Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Government of Canada is currently recruiting top talent in the digital communications, Web, UX and multimedia fields to fill multiple vacant positions across several departments and agencies.

We need creative, innovative problem solvers with expertise in their fields. Ideally you are a craftsperson when designing effective Web communications; can present your ideas well to others; and can analyze design impacts and performance data. As embedded members of multi-disciplinary teams, these roles live and breathe human-centered design methods for providing solutions for users, as well as to improve their experience/end-to-end journeys when dealing with the Government of Canada.

You are most likely a fit if…

• You are a creative thinker – someone who can think outside of the box.
• You are not rigid in beliefs or expectations, and are always willing to learn or try something new.
• You enjoy working hard and with passion, and are committed to getting the job done through sustained effort in the face of adversity.
• You can maintain consistency and focus over time with a positive “never give up” attitude.
• You subscribe to a servant-leadership approach that will help coach and grow a world-class multi-disciplinary teams, covering user research, interaction design, visual design and other areas of digital communications.
• You have a curiosity to understand, cultivate and improve client and stakeholder relationships
• Urgency is your sixth sense, and you know how to leverage your team and peers to get things done
• You engage people; deliver results and develop well-informed advice and strategies that are sensitive to the various needs.

Any of this sound like you? If yes, submit your application today!

Bring your whole self to work! Everyone is welcome.
The Government of Canada is dedicated to building an inclusive workforce with a diversity of experience, perspectives, and backgrounds that represents Canada now and in the future. We are passionate about fostering a workplace where all people - regardless of race, colour, religion, sex (including gender identity and/or expression), national origin, sexual orientation, civil union or relationship status, disability, age, parental status, military service, or other status protected under federal law - feel welcome, can reach their full potential, and contribute their unique perspectives and experience to the success of the team.

To complete the application, you must:
1. Submit your résumé and 3 references. Your references should be from 2 supervisors and 1 colleague.
2. Answer the pre-screening questions, which are part of the online application process
When answering the pre-screening questions, you must provide concrete and detailed examples to clearly demonstrate when, where, and how you gained the experience needed to meet the level you selected. We can’t make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough. We’ll only use your résumé as a secondary source of information. If you don’t clearly demonstrate you have the required experience and education, we won’t ask for additional information and you may be screened out.

Please note that your ability to communicate effectively in writing and attention to details will be assessed partly through your application.

Duties

We’re looking for interaction and UX designers and user researchers, web developers, content strategists, web writers and publishers, information architects, and digital strategists. We need people who can help us build websites and digital products that are useful, usable and accessible, with a focus on improving user task success with online information and services from the Government of Canada (GC).

Working with colleagues from departments across the GC, you’ll be part of a culture shift in the public service as part of its ongoing digital transformation. You’ll be at the vanguard of an iterative, evidence-based approach to meeting user needs, working in the open and collaborating widely.

Some of the duties you might be performing:
• Advising on and building digital-first content for web and social media
• Integrating qualitative and quantitative data and evidence to identify top tasks for the Government of Canada web presence
• Leading user research and usability testing projects to analyze top tasks, identifying issues and potential solutions
• Designing, prototyping and implementing improvements or entirely new approaches to web content and digital services
• Participating in the development of Canada.ca - providing a joined up, consistent experience for citizens, across the GC’s web presence
• Engaging and influencing stakeholders in leading the government’s shift to digital
• Working on highly sensitive files that require discretion, tact, and attention to detail.

Work environment

Digital communications are central to the GC’s work - the GC web presence is its primary touchpoint with citizens and stakeholders, within Canada and around the world. As such, your work can have an outsized impact on citizen service and user trust.

The Government of Canada is like no other organization. Working here, you will get first-hand experience providing information and delivering service to citizens. The GC is comprised of 38 federal departments and agencies, as well as over 50 smaller organizations such as tribunals and commissions that operate at arm’s length from Parliament. But we all work for one team, the Government of Canada.

Communications is a fast-paced environment. Your work will be challenging! You may be one of a team of 2, 10, 50 or 200 and may be required to be available to support at a moment’s notice or work stand-by on a rotating basis with other team members to ensure somebody is always available after hours and on weekends.

Intent of the process

We are currently recruiting top talent in the digital communications, Web, UX and multimedia fields to fill multiple vacant positions across several departments and agencies.

We intend to do this by assessing on your experience, interests, abilities, knowledge, competencies and personal suitability for these positions.

We have a lot to offer, including:
• Meaningful and purposeful work at huge scale;
• Continuous learning and career advancement;
• Advantageous pension regime and benefits as per collective agreement.
• Flexible work arrangements – possibility of teleworking and compressed work weeks to help you balance your personal and work life.

When you apply to this selection process, you are not applying for a specific position. This process aims at establishing a pool of partially assessed candidates. As positions become available, hiring managers will select candidates that would best meet their needs for further assessment. Positions will have various tenures, language profiles and security levels.

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

ED1: A degree from a recognized post-secondary institution or an acceptable combination experience, training and/or education.

Acceptable combination is defined as post-secondary technical training specific to communications or web development fields and a minimum of two years work experience in communications positions.

A degree obtained by your interview date is acceptable. Please specify the projected date of your graduation.

Degree equivalency

EXPERIENCE

EX1: Significant* experience planning, writing, developing, editing or designing digital products such as: websites, native apps, briefings, infographics, videos, social media products, presentations, newsletters or trend analysis.
EX2: Experience writing and implementing digital communication strategies.
EX3: Experience providing digital communications advice to clients and management**.

*Significant experience is defined as having the depth and breadth of the experience normally associated with having performed a broad range of various, complex related activities which would have been acquired over a period of two (2) years.
**Management is defined as manager level or above.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

KNOWLEDGE

K1: Knowledge of best practices for digital communications, web development and production, user experience, performance measurement, social media, multimedia and/or management.

ABILITIES

A1: Ability to work under pressure in a fast-paced environment with multiple tasks.
A2: Ability to synthesize data and information in order to provide advice.
A3: Ability to communicate effectively orally
A4: Ability to communicate effectively in writing

PERSONAL SUITABILITY

PS1:Adaptability
PS2: Effective Interpersonal Skills
PS3: Respectful
PS4: Initiative

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS (Pre-selection questions will be asked during the application and assessed at a later date)

EXPERIENCE

WEB DEVELOPMENT AND PRODUCTION
-Web publishing and prototyping
-HTML, CSS, Javascript, JSON, etc
-Assessing/preparing content for web accessibility compliance
-Working within a content management system
-Building digital assets

USER EXPERIENCE (UX)
-Developing information architecture
-Interaction design
-Design/user research and/or usability testing
-Web writing and/or content design
-Metadata/SEO

PERFORMANCE MEASUREMENT
-Research, analysis or reporting of web or social media performance data (e.g. analytics, -user feedback, social listening)
-Research, trend and data analysis and reporting
-Developing, measuring and reporting key performance indicators (KPIs) and developing measurement tactics
-Understanding and identifying key trends and visitor patterns as they pertain to marketing campaigns and website traffic
-Web and Social Media monitoring/analytics tools
-Using Visualization tools such as Tableau or Infogram
-UTM tagging

MULTIMEDIA
-Using graphic design and∕or videography tools, including Adobe Creative Suite

SOCIAL MEDIA
-Developing and implementing social media strategies/plans

MANAGEMENT
-Experience managing or supervising a team
-Managing financial resources
-Establishing contracts or procuring services
-Managing labour relations

OPERATIONAL REQUIREMENTS

-Willingness and ability to work long hours and overtime on short notice, including during evenings or on weekends.
-Willingness and ability to be included in a roster for scheduled stand-by and on-call duties. This includes taking turns covering statutory holidays.
-Other operational requirements such as answering the mobile phone provided by the employer may apply depending on the position.

Conditions of employment

Various security and reliability level depending on the position being staffed.

You don’t need to have security clearance to apply. The security screening will be performed at the end of the process if you are selected for a position. Security clearance is a condition of employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

As part of this process, you can expect to:
• provide proof of your education credentials
• write an exam
• take part in an interview
• have your references checked
• provide a sample of your work. This may be a portfolio, a communications plan, a link to a website, graphics or video you worked on or created.

Please note that we will not acknowledge receipt of your application. We will only contact the candidates who meet the essential qualifications at the screening stage.

All communications related to this process, including email, may be used to assess your qualifications. We will send all communication through email or the Public Service Resourcing System. Please ensure your email address can receive email from unknown users (some email systems block these types of email) and that you check your junk mail just in case. It’s your responsibility to keep your contact information up-to-date.

You are entitled to participate in the appointment process in the official language of your choice.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the departmental official (contact information below) in a timely fashion of the accommodation measures that must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

The Public Service Employment Act (PSEA) states: "Canada will continue to gain from a public service that strives for excellence, that is representative of Canada's diversity and that is able to serve the public with integrity and in their official language of choice." Diverse perspectives and approaches contribute to better programs and stronger policy advice for the benefit of all Canadians. The public service, as an employer, cannot afford to overlook the strategic opportunity provided by a diverse labor pool. Given the demographics, the next decade is an opportunity for the public service to renew itself. In the Clerk of the Privy Council’s 27th Annual Report to the Prime Minister on the Public Service of Canada we strive to be a more AGILE, INCLUSIVE and EQUIPPED workforce so as to meet our current and future challenges and realize our full potential.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.