Join the Front Lines of Health Canada's Cannabis Program

Important messages

NOTE: EARLIER CLOSING DATE

This is a position like no other. Not only will you be working with a diverse team in a fast-paced high volume environment, you will be leading it. Yes YOU! You and your team will be on the front lines of Health Canada’s cannabis program.

The workflow is large. The environment is highly operational. The tasks are repetitive. The challenges are many and you will need to be able to juggle them all. Anything from handling HR issues (i.e. staffing, performance management) to managing conflicting priorities, to ensuring the completion of time-sensitive work and everything in between. A big part of you your job will be to motivate your team and keep them engaged. You will have to think on your feet and have the initiative, confidence and sound judgement to problem solve, make decisions and recommend solutions or alternative courses of action. Does this sound like you?

In return, you will get an exceptional workplace, opportunities for professional development, access to continued learning throughout your career, dental and healthcare benefits for your family, an appealing pension plan and access to our Family and Employee Assistance Program. Most of all, we realize you have a life outside of work. Our workplace is one that promotes and values work-life balance.

Still interested?

Take the time to read this advertisement in its entirety from start to finish. Now read it again. Skimming through the advertisement means that you WILL miss important information.

Prepare your résumé. Ensure that the education and experience criteria we are asking for is reflected in your résumé.

HELPFUL HINTS:

• Everything you write in your application (from your name to your résumé) will be used to evaluate your ability to communicate effectively in writing. Pay very close attention to your spelling, grammar and punctuation
• Do not respond to a question with “Refer to résumé”
• We want to screen you IN not OUT. Answer the question being asked. You can provide as much detail as you wish as long as it includes the answer to the question

Click on the “Apply online” button.

Prepare yourself for the assessment phase. You will be asked for your proof of citizenship and proof of education. If you do not have them, now is that time to start looking for them.

Did we miss something? You have questions, we have answers. Send us an email, we will respond.

Duties

A day on the job might include:

• Preparing and providing reports (e.g. statistical data of work completed, inventory, etc.)
• Monitoring employee queues and performance, coordinating and delegating work to team
• Implementing new procedures as changes occur, integrating updates communicated by management
• Developing and updating Standard Operating Procedures (SOPs) and working instructions
• Identifying errors and patterns of processing weakness, finding solutions
• Providing employee feedback, setting clear expectations, completing performance evaluations
• Providing clear tools and instructions to team for improved application processing
• Modeling appropriate work ethic and behaviour
• Collaborating with other teams, working independently
• Holding meetings and building team morale
• Taking initiative to solve problems and strengthen the unit
• Coordinating orientation and training of new officers
• Communicating orally or in writing with applicants

Work environment

Who are we?

HC is the federal department responsible for helping Canadians maintain and improve their health. Our goal is for Canada to be among the countries with the healthiest people in the world.

Specifically, the Controlled Substances and Cannabis Branch reviews applications and registers qualifying individuals who want to produce a small amount of cannabis for their own medical purposes or have someone produce it on their behalf.

HC is among Canada’s Top 100 Employers for 2021 in addition to being recognized as Top Employer for Young People since 2015 and as Best Diversity Employer since 2010! Don’t miss your opportunity to not only enjoy the unparalleled benefits of the public service, but to get so much more on our award-winning team!

Intent of the process

The intent of this inventory is to have a pool of interested candidates and/or qualified candidates to draw from when vacancies arise and for current and future needs within Health Canada in Ottawa. Résumés and applications will be accepted on an ongoing basis as long as the poster is active.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Are you ready to join us? You must have:

EDUCATION

• A secondary school diploma or employer-approved alternatives;
• A satisfactory score on the Public Service Commission test approved as an alternative secondary school diploma school; or,
• An acceptable combination of education, training and/or experience

Degree equivalency

EXPERIENCE

• Experience working in a fast-paced high volume environment
• Experience in leading or coordinating projects or workflow
• Experience providing recommendations to management on program issues

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Nice-to-have criteria:

EXPERIENCE

• Experience working in a Call Centre environment
• Experience working in a Security Office environment
• Experience working with a case management system

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)
For more information, please visit: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

Information on language requirements

*Ability to communicate effectively in writing
Ability to communicate effectively orally
Ability to supervise people
Ability to problem solve, make decisions and recommend solutions or alternative courses of action
Initiative
Dependability/Reliability
Detail Oriented
Judgement
Client-Oriented
Respectful of Diversity

* Your résumé and written answers throughout the application process will be used to assess your ability to communicate effectively in writing

Conditions of employment

• Reliability security clearance
• Work in the office is required. Remote work may be considered in accordance with operational requirements

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.

Operational requirements will vary depending on the position being staffed and may
include any of the following:

• Willingness and ability to work overtime
• Willingness and ability to travel
• Work in the office is required. Remote work may be considered in accordance with operational requirements

Information on accommodation for persons with disabilities:
https://www.canada.ca/en/public-service-commission/jobs/services/gcjobs/information-candidates/accommodations.html

Depending on the number of applicants, volume management strategies such as, but not limited to, top-down approach, cut-off scores and/or random selection may be used for the purpose of managing applications.

You are entitled to participate in the appointment process in the official language of your choice (English or French). You are asked to indicate your preferred official language in your application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.