Registry Support Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

How to Apply: Respond to Screening Questions.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions. When drafting your responses to the experience qualifications, we encourage you to follow this format:

Please explain how you meet this requirement. Describe where, when, indicating specific work periods (e.g. ATSSC - Oct. 2017 to Feb. 2019) and how you obtained the required experience with specific examples. By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

If you answer “YES” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity and scope of your experience. This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

Asset Qualifications (Other Qualifications Section)

You must indicate "NO" if you do not have experience in performing a task listed in the section entitled "Other Qualifications". Responding “NO” to one or more of these non-essential experience questions will not result in the rejection of your application.

Work environment

Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for the chance to make your mark in a small organization that plays a big role in providing justice to Canadians?

The Administrative Tribunals Support Service of Canada (ATSSC) is a group of committed public servants providing support services to 12 administrative tribunals.

We are the lawyers, mediators, registry officers and other specialized and technical staff that support the effective operations of the tribunals, which are important components of Canada’s justice system.

Why choose the ATSSC?

• Work in a great location in downtown Ottawa, close to parking and public transit and, work from home if operations permit it.

• Experience the benefits of working in a small federal organization:

o Broaden your experience by working on a variety of files.
o Quick team integration.
o Direct access to responsive, on-site internal services (e.g., compensation advisors, IT troubleshooting).
o Connect daily with different teams and levels of management.

• Benefit from a flatter organizational structure - you will have more time with senior management providing you with a greater opportunity to understand our business as a whole and to see your contributions in action.

• Grow in an organization that is strongly committed to providing a supportive work environment and healthy life-work balance!

Intent of the process

The intent is to staff two (2) indeterminate positions.

A fully or partially assessed pool may be created and may be used to staff similar positions with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC).

*The indeterminate position is part of a developmental program leading to a promotion, upon successful completion of the program to the PM-02 level.*

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A minimum of 2 years of post-secondary education from a recognized institution OR an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

Recent* experience in providing administrative support services in an office environment, such as, but not limited to, drafting or reviewing correspondence, maintaining a calendar, interacting with the general public and/or external clients.

Recent* experience with MS Office suite products, such as Outlook, Word and Excel.

*Recent is defined as: at least a year within the last 5 years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

ABILITIES

Ability to analyze situations, recognize problems and offer solutions.

Ability to manage changing/conflicting priorities in order to meet deadlines and to work under pressure.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

PERSONAL SUITABILITIES

Attention to detail

Dependability

Judgement

Effective interpersonal skills

Showing initiative and being action oriented

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EXPERIENCE

Experience applying procedures.

Experience in analyzing, reviewing, researching, citing sources and/or processing legal documents (ex. complaints, appeals, submissions, witness statements, evidence, etc.)

Recent* experience in using an electronic records/case management information system.

*Recent is defined as: at least a year within the last 5 years.

ORGANIZATIONAL NEEDS

Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and persons of Aboriginal descent).

OPERATIONAL REQUIREMENTS

Willingness to work overtime on short notice in the evening and/or on weekends.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Travel costs associated with this selection process will not be reimbursed.

Acknowledgment of receipt of applications will not be sent.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Asset qualifications may be used for the screening or when selecting candidates for appointment. Therefore, if you meet the education and/or experience and/or membership qualification(s) listed under Asset Qualifications, please be sure to clearly demonstrate this in your application.

Please identify clearly your current substantive group and level, your employment status and your Personal Record Identifier (PRI) on your résumé.

Proof of your education credentials will be required at a later date.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their résumé.

Top-down selection may be used during any stage of the selection process. Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates (written examination, interview, reference check, performance agreement, etc.).

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Screening questions and/or résumé may be used to evaluate the ability to communicate effectively in writing.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.