Technical Advisor IT Business Line Support Service (Trainer)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Please ensure you read the poster thoroughly as the instructions contain important information that will be required in the application process. Failure to read the notes and follow the instructions could result in your application missing critical information thus providing for insufficient information for the screening committee to complete your assessment and resulting in your elimination from the process.

All screening questions must be answered. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN and WHERE each qualification was met through substantiation by examples.

The screening committee will use your answers to the screening questions to assess how you meet the essential qualifications. The asset qualifications will be assessed at a later date using your cover letter.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

If you need to be accommodated during any phase of the assessment process, please use the Contact information below to request accommodation. All information received in relation to your accommodation will be kept confidential and your right to privacy will be protected. Information on accommodation for persons with disabilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police civilian member or a civilian member assigned to Shared Services Canada? We encourage you to apply! Please note that a civilian member selected for appointment through this process may not have to convert to public servant status before deeming. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

We are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness.

Intent of the process

A pool of qualified candidates will be established and could be used to staff identical or similar positions with various tenures, various language requirements, various locations and/or various security requirements within Shared Services Canada.

Positions to be filled: 3

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1- Successful completion of two years of an acceptable post-secondary education program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

NOTES:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is a recognized education institution (e.g., community college, CEGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
EXP1- Three (3) years of experience within the last five (5) years in technical training delivery for in-class and/or virtually using platforms such as Zoom, Webex, MS Teams, Google Meet, Adobe Connect or GoToWebinar.

EXP2- Three (3) years of experience within the last five (5) years in adult learning design, specifically in instructional design of learning material for classroom, virtual learning and eLearning.

EXP3- Experience in delivering technical training related to IT systems or IT applications (i.e. software tools, programs or programming languages) to IM/IT professionals and/or users.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative (CBC/CBC)
English Essential
French Essential

Information on language requirements

KNOWLEDGE
K1- Knowledge of the methods and techniques of writing, editing, proofreading and adapting technical documentation to prepare training products.

ABILITIES
AB1- Ability to communicate effectively orally.
AB2- Ability to communicate effectively in writing.
AB3- Ability to manage multiple competing priorities and to work under pressure.
AB4- Ability to analyze data and provide recommendations.
AB5- Ability to develop and deliver training sessions and/or presentations.

PERSONAL SUITABILITY
PS1- Interpersonal Relationships
PS2- Problem Solving
PS3- Flexibility
PS4- Judgement
PS5- Client Service Orientation

The following may be applied / assessed at a later date (may be needed for the job)

ASSET
EDUCATION
AED1- Certificate, diploma or degree in adult learning or education.

AED2- Formal corporate training in training delivery such as Train the Trainer courses.

Degree equivalency

CERTIFICATION
CERT1- ITIL v3 Certification or higher.

CERT2- Formal accreditation or certification in the field of adult learning such as a Certified Training and Development Professional (CTDP) certification through the Institute for Performance and Learning (I4PL), Certified Performance and Learning Professional (CPLP) certification through the Association for Talent Development (ATD) or other recognized professional association.

EXPERIENCE
AEXP1- Three (3) years of experience within the last five (5) years in developing eLearning with tools such as Articulate Storyline, Camtasia and Adobe Captivate.

AEXP2- Experience administering training via LMS platforms such as Moodle, SABA, or other similar platforms.

AEXP3- Experience in providing Information Technology Infrastructure Library (ITIL) training delivery.

AEXP4- Experience in analyzing applications and equipment to determine training needs of IM/IT professionals and/or users.

AEXP5- Experience in the development of technical standards, or technical policies, or technical procedures.

AEXP6- Experience in designing and developing and /or coordinating technical training related to IT systems or IT applications (i.e. software tools, programs or programming languages) to IM/IT professionals and/or users.

KNOWLEDGE
AK1- Knowledge of Information Technology Infrastructure Library (ITIL).

AK2- Knowledge of Information Technology Service Management (ITSM) or other IT-related methodologies, frameworks and processes.

AK3- Knowledge of project management principles.

ORGANIZATIONAL NEEDS
In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one of more of the following Employment Equity groups: Aboriginal persons, members of visible minorities, persons with disabilities and/or women. SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

Conditions of employment

Reliability Status security clearance - As a minimum or other levels of security up to Top Secret.

The following conditions of employment may be applied as needed:
Willingness and ability to work overtime.
Willingness and ability to work virtually.
Willingness and ability to work 24/7 on-call status.
Willingness and ability to travel.
Willingness and ability to work on shift.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination will be administered.

References check will be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

You must provide proof of your education credentials. You will be advised to provide the documents later in the process. For foreign credentials, the Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations. The CICIC can be contacted at www.cicic.ca

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Failure to respond to communications may be construed as a withdrawal from this process.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.