Support Analyst Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Looking for new opportunities in the field of Computer Systems? Look no further! We're seeking a Support Analyst ready to join our dynamic team.

Here is what you can expect throughout the selection process:

• PHASE 1.
Complete the quick online application to put your name forward for further consideration. After the closing date we'll review your application. You should hear from us soon if you're proceeding to phase 2.

• PHASE 2.
If you reach this phase, you'll be invited to provide more detail on your experiences and qualifications.

• PHASE 3.
We're impressed! You've successfully demonstrated the key competencies we've assessed so far. Our management team is excited to meet you & discuss the opportunity further.

• PHASE 4.
Congratulations! You've met the requirements and an offer could be on the table.

Have a look at the job qualifications below. Sound like you? Scroll up and click "Apply online."

Work environment

The Department of National Defence (DND) is one of the largest federal government employers, offering over 70 different types of civilian career opportunities. DND's role is to provide services and support to the Canadian Armed Forces (CAF) in their operations and missions at home and abroad. The department fosters a work environment where employees have opportunities to grow, to learn, to progress in their careers and have job satisfaction over the long-term.

As a top employer in Canada we are committed to:
• Providing support and tools that contribute to the physical and mental health of our employees;
• Offering a career’s worth of opportunities all in one place, to gain experience in a multitude of positions and build the career that is right for you;
• Making a difference in Canada and in operations throughout the world; and
• Creating meaningful work that has a positive impact on Canada’s security both at home and abroad.

Intent of the process

The intent of this process is to staff one (1) indeterminate vacancy. Qualified candidates may be considered for similar positions (including lower level positions) on an indeterminate or term basis, including casual employment and with various security requirements.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR military equivalent OR an acceptable combination of education, training and/or experience.
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience supporting hardware in an area network environment.

Experience supporting software in an area network environment.

Experience providing advice and guidance.

Experience supporting networks.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Working effectively with others
Thinking things through
Showing Initiative and being action oriented
Demonstrating integrity and respect

Oral Communication
Written Communication

The following may be applied / assessed at a later date (may be needed for the job)

Successful completion of one or more occupational certifications in the field of Information Technology or related to the position being staffed, such as: A+, Microsoft, or other.

Experience supporting servers
Experience in project management
Experience in supervision

In support of Strong, Secure, Engaged (SSE) initiative #24, consideration may be given to the spouses or common-law partners of Canadian Armed Forces (CAF) members.

Willing and able to work overtime as pre-authorized.
Willing and able to obtain and maintain a DND 404.
Willing and able to attend employer directed training.
Willing and able to lift up to 20kg in accordance with safe work practices.
Willing and able to travel.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For this selection process, our intention is to communicate with you by e-mail. You must include a valid e-mail address in your application.

You must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.