IM/IT Technician Inventory

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

An inventory advertisement allows a continuous intake of applications, over as long a period as desired. Once a candidate has submitted their application it will stay active in the inventory (assuming it meets the essential screening criteria) for 60 days. At the end of that period, candidates will need to refresh their application to ensure it stays active in the inventory.

7 days prior to the end of the 60 day period, candidates will receive a notice to their PSRS profile instructing them that their application will expire unless it is refreshed. Candidates are also able to withdraw their application from the inventory anytime they desire. If you are found unsuccessful during any point of the process your application will not be considered again until 120 days has elapsed from the date of your elimination notification. After 120 days, you may submit a new application.

Once your name has been pulled from the inventory for assessment, a full statement of merit criteria will be sent to you for the specific position(s). The hiring manager will be in contact with further instructions.

The application process includes screening questions that will be used as part of the assessment. You will be prompted to complete a self-assessment on some qualifications. We cannot make assumptions about your qualifications. It is important that candidates clearly demonstrate how and why they meet the qualifications, giving detailed examples for each element. As such, it is imperative that candidates adequately complete the screening questionnaire and manage their time accordingly.

Duties

As an IM/IT Technician, you will be responsible for:

►Plans and performs the installation, configuration, testing, quality assurance and maintenance of computer hardware and software, related auxiliary equipment and assists in the support of network servers and corporate databases.

►Provides basic network administration and maintenance, security, inventory, technical support services for problem resolution services for computers and for interconnectivity issues for computer network components and remote access communications.

►Provides advice and input to recommendations to management and staff regarding the purchase and installation of new hardware and software to optimize the use of IT systems and improve client service delivery.

►Prepares documentation and provides advice, guidance, coaching and training to staff and clients on the use of computers, peripherals, applications and platform software.

►Performs operational programming from specifications, writes utilities such as macros, batch files or templates/forms, maintains change control procedures and captures and inputs data to provide information to clients.

►Generates and analyzes data and produces reports, user guides and statistical information regarding hardware/software inventory, locations and sign outs.

►Participates as a member of project teams, committees, meetings, conferences, workshops and special events.

►Maintains a program of continuing study of trends and developments in all aspects of information technology advancements.

Intent of the process

A pool of partially qualified candidates will be established and will be used to staff identical or similar positions with various language requirements (English Essential, English or French Essential and Bilingual Imperative, BBB/BBB) and various security requirements within the Department of Environment and Climate Change Canada across Canada. These positions may be staffed on an indeterminate or temporary basis.

If you are qualified on the pool 19-DOE-RCN-EA-353296 CS-01 process your qualification will still be valid but we do recommend that you apply for this new CS-01 job application so that we know you are still interested. You will not need to be re-tested, for this 2021 process your current tests will be valid.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

If you wish to be considered for a bilingual position.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

►EDUCATION:
ED1: Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and/or experience.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

►EXPERIENCE:
EX1: Recent* experience working in a team environment in the Information Technology field.
EX2: Recent* experience in installing, configuring, troubleshooting and providing detailed support to hardware components and software in a Windows network environment.
EX3: Recent* experience providing IT Support Services on site and/or by phone to clients in an official capacity (ie as member of an IT team providing site support, service centre, etc).
EX4: Recent* experience providing training and advice to clients.

Definition:
* Recent experience is defined as experience acquired within the last three (3) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
A pool of partially qualified candidates will be established and will be used to staff positions with various language requirements such as: English Essential, English or French Essential and Bilingual Imperative, BBB/BBB.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

►KNOWLEDGE:
K1: Knowledge of service desk, desktop or IT access management procedures.

►ABILITIES:
A1: Ability to communicate effectively orally.
A2: Ability to plan and organize work under strict deadlines (Prioritize).
A3: Ability to deal with client with tact and civility.
A4: Ability to analyze and solve problems related to the interaction of network components and personal computers for the identification, isolation and resolution of hardware, software and network connectivity problems or access management issues.

►PERSONAL SUITABILITY:
PS1: Initiative
PS2: Adaptability
PS3: Results Orientation

The following may be applied / assessed at a later date (may be needed for the job)

►ASSET CERTIFICATIONS:
AED1: A+ Certification.
AED2: ITIL certification.

►ASSET EXPERIENCE:
AEX1: Recent* experience using Microsoft Active Directory.
AEX2: Recent* experience using a call tracking software.
AEX3: Recent* experience configuring smartphones.
AEX4: Recent* experience using inventory and asset management software.

Definition:
* Recent experience is defined as experience acquired within the last three (3) years.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

►OPERATIONAL REQUIREMENTS:
Willing and able to work overtime if needed.

Conditions of employment

Reliability Status security clearance - This factor is not used at the pre-selection stage. The hiring department is responsible for the security clearance process.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

TO APPLY, YOU MUST:
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 Be legally entitled to work in Canada.
 Be willing to participate in further assessment to establish your qualifications for the unique position being staffed.
 Ensure that your online application includes current contact information that remains updated.
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HOW TO APPLY
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1. Create an applicant account, and ensure your personal information is completed accurately.
2. Review the descriptions of the types of positions that may be staffed using applications received in the inventory and select “yes” or “no” for the work you are most interested in. Please note, you will not necessarily be precluded from other opportunities based on these response.
3. Confirm what tenure of work you would be willing to accept.
4. Provide information on your educational background you would like to highlight.
5. It is expected that the application can be completed within 30 minutes.
6. If you are unable to complete an online application please contact the email address below or contact an Officer at the Federal Public Service Job Advertisement Information Line by calling 1-800-645-5605.
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WHAT TO EXPECT AFTER YOU APPLY
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• As positions become vacant or needs arise you may be contacted by hiring managers. If you are interested in being considered for the opportunity, information will be provided about the qualifications and assessment process at this point in time.
• You may not be contacted immediately after submitting your application, but please be assured that your information will be retained for the duration that the inventory is open.
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FREQUENTLY ASKED QUESTIONS
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◦ How will you communicate with me?
We will contact you by email or through your GC Jobs account.
Please ensure that your email is valid and accepts messages from unknown users. It is your responsibility to regularly check your inbox, junk mail and your GC Jobs account to find out about all the information regarding this inventory.

◦ How does an inventory work?
An inventory is a selection process that can be used by various hiring managers to meet their current and future needs. As a result, you will apply only once to be considered for multiple job opportunities.

◦ Why was my application automatically rejected when I submitted it?
In order to be placed in the inventory, you must meet the essential education qualification at the time you submit your application. If you receive a message "Application rejected at screening" immediately after submitting your application, you probably answered "No" to the screening question assessing the essential qualification of education. If you have incorrectly indicated "No" for this qualification, simply retrieve your application and update your answer to the screening question.

◦ What does "Registered in the inventory" mean?
Once your application has been successfully submitted to the inventory, your status may be: "Date of disclosure of results: Listed in the inventory". This automatically generated message by the system means that your application can be considered. You will be informed in the event that your application is considered as part of a process generated from this inventory.

◦ What happens if my application expires?
Your application will be kept in the inventory for 60 days. A notice will be posted in the "My Job File" menu of your account 7 days before your application expires. If you do not take this into account, your application will be deactivated and it will no longer be considered for submissions from this inventory. In the event that your application expires during the effective period of this inventory, a notice will be posted in your account. If you wish to confirm your interest and reactivate your application, select the "Renewal of my application" link.

◦ My personal information has changed, what should I do?
Simply update them in the "Personal Information" section, in the "My Job File" menu of your account. This will allow us to have your current contact information and ensure adequate follow-up in the event that your application is considered as part of a process issued from this inventory.

◦ Who can I contact if I have technical difficulties with the GC Jobs website?
You can contact the Public Service Commission of Canada's support centre by selecting the "Contact Us" link below, in the left corner of this window, or by calling 1-888-780-4444.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.