Stream 1: Technical Advisor - Stream 2: Team Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please ensure you read the poster thoroughly as the instructions contain important information that will be required in the application process. Failure to read the notes and follow the instructions could result in your application missing critical information thus providing insufficient information for the screening committee to complete your assessment and resulting in your elimination from the process.

The screening committee will use your answers to the screening questions to assess how you meet the essential and asset qualifications (education and experiences). No other documents, such as cover letter, will be considered at this phase. To reinforce this procedure, the option to attach a cover letter has been deactivated in the system.

All screening questions must be answered. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN and WHERE the qualification was met by clearly indicating:

1. The name of the department or organization where the experience was acquired;
2. The title of the position occupied, group and level, and the period(s) in which you performed the functions (Month-Year to Month-Year); and
3. Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

You will not have further opportunity to provide additional information.

Work environment

Why join Shared Services Canada (SSC) ?.... To be part of a transformation like we’ve never seen before!

SSC is mandated to modernize the Government of Canada’s IT infrastructure which supports all programs and services for Canadians. Citizens across the country expect to use the latest digital technology to receive the services they need, when and where they need them and on any device. Seize this opportunity to be part of this leading-edge transformation towards a more digital government by joining the Data Centre Services Branch—a dynamic team of forward-thinking professionals ready to make this vision a reality!

SSC is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

We are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness.

Intent of the process

The intent of this process is to establish a pool of qualified or partially qualified candidates, which could be used to staff similar positions with different language profiles, security profiles and with different duration of employment at Shared Services Canada.

Once our positions are staffed, this pool will be made available to all other federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) to staff similar positions.

Positions to be filled: 8

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

ED1: Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1.Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2.It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3.At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE

Stream 1 & 2

EXP1: **Significant experience leading or contributing to large and complex*** projects, initiatives or activities, or supporting and delivering an IM/IT service in IT Operations

EXP2: *Recent and significant** experience in working with other stakeholders to develop IM/IT solutions to meet client needs and requirements.

EXP3: *Recent experience in providing advice and recommendations on IM/IT related activities.

EXP4: **Significant experience with the management or deployment or support or administration of one of the following:
• Storage services or solutions
• Backup services or systems
• File servers or systems

Definition:

*Recent experience refers to experience acquired within the last five (5) years
**Significant experience refers to a depth of experience in the IM/IT field that would be acquired over a period of two (2) years or more
***Large and complex projects, initiatives or activities involve two or more of the following:
• Multiple teams or stakeholders
• Multiple geographical locations
• Administration of a multi-tier or multi-tenant service
• Distributed and large user base
• Departmental or governmental mission critical application

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC
English Essential

N.B: A bilingual imperative CBC/CBC linguistic profile will be required upon appointment for any team leader position within the National Capital Region.

Information on language requirements

KNOWLEDGE

K1: Knowledge of the principles and practices of IT Service Management such as, but not limited to; change management, incident management or services requests.
K2: Knowledge of current government-wide initiatives that affect the management of IM/IT in the Government of Canada.

COMPETENCIES

C1: Client Focus
C2: Infrastructure/Platforms
C3: Analytical Thinking

Stream #1 only: Technical Advisor

C4: Teamwork

Stream #2 only: Team Leader

C5: Team Leadership
C6: Decision Making

ABILITIES

A1: Ability to communicate effectively orally
A2: Ability to communicate effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

OCCUPATIONAL CERTIFICATION

OC1 : ITIL certification

EXPERIENCE

AEXP1: Experience in supervising teams, including the planning, coordination and assessment of the work performed by employees and/or contractors.

AEXP2: Experience in supporting, implementing, monitoring and/or designing server, and/or Data Center infrastructure.

AEXP3: Experience in supporting desktop and applications in a Windows environment.

AEXP4: Experience in supporting, implementing, and/or designing Microsoft’s Distributed File System (DFS).

AEXP5: Experience with NAS (Network Attached Storage) devices such as: NetApp, HNAS, or similar.

AEXP6: Experience in the deployment, support and administration of Fiber Channel / Ficon Networking switches such as Brocade, Cisco, or similar.

AEXP7: Experience with the deployment, support and administration of Block Storage Virtualisation technology such as IBM SVC/VSC technology.

AEXP8: Experience with the deployment, configuration, and operation of Enterprise Class Tape Libraries and Virtual tape Libraries such as EMC, Oracle, IBM, Quantum, or similar.

AEXP9: Experience performing migrations of Enterprise Storage or Backup systems.

AEXP10: Experience with Disaster Recovery from an Enterprise Storage or Backup Perspective.

AEXP11: Experience with Enterprise Backup Software (Spectrum Protect, CommVault, NetBackup, Networker, Data Protector, BackupExec or similar).

AEXP12: Experience in providing support and escalating issues to the vendor as necessary while keeping all parties and management informed.

ORGANIZATIONAL NEEDS

In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of the following Employment Equity groups: indigenous, persons with disabilities, visible minorities, women.

SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS

Willingness and ability to work overtime.
Willingness and ability to work virtually.
Willingness and ability to work 24/7 on-call status.
Willingness and ability to travel.

Conditions of employment

Reliability security clearance / Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination will be administered.

A competencies validation exercise will be administered.

References check will be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

You must provide proof of your education credentials. You will be advised to provide the documents later in the process. For foreign credentials, the Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations. The CICIC can be contacted at www.cicic.ca

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Failure to respond to communications may be construed as a withdrawal from this process.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.