Human Resources Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

Labour Relations Operations:

- Provide advice and guidance to management regarding workplace labour management issues. This may include the following topics:
• The application of the collective agreement;
• Administrative investigations and discipline processes;
• Recourse such as grievances and participate in adjudications;
• Performance management and action plans;
• Complex union-management issues;
• Leave and flexible working arrangements.
- Participate in meetings that discuss sensitive issues.
- Research and analyze jurisprudence and trends.
- Deliver training to management on various labour relations related topics.
- Manage and track the administration of labour relations files.

National Integrity Centre of Expertise:

- Provide operational and coordination services in the treatment of harassment and violence prevention and resolution throughout the Agency.
- Assist in the resolution of complex cases and activities related to the prevention and resolution of harassment and violence complaints.
- Develop information on elements of new initiatives and projects such as the new Bill C-65, assists in the development of content for training sessions and supporting awareness materials.
- Participate in policy and program consultations with specialists in the department and other departments and agencies and in project team activities to learn about emerging trends and realities, issues and best practices in order to apply them in the performance of duties.

Work environment

With over 15,000 employees working across Canada, the Canada Border Services Agency (CBSA) is the nation’s second largest law enforcement organization, working 24/7 to protect Canada's borders by preventing high-risk people and goods from crossing into Canada while facilitating legitimate trade and travel.

The Wellness, Labour Relations and Compensation directorate is looking for candidates just like you to join our Labour Relations Operations and National Integrity Centre of Expertise teams to help the Agency achieve harmonious union-management relationships and a workplace that is free from harassment and discrimination.

Labour Relations Operations:

Do you have a passion for supporting management in addressing difficult subject matters in order to implement change and manage a high paced operational environment? How about an interest in analyzing and interpreting jurisprudence to assist management in dealing with misconduct and grievances?

The CBSA Labour Relations Operations team is comprised of subject matter experts located across the country, with a variety, and significant years, of experience and knowledge, virtually connected and working together to support management in dealing with difficult and sensitive matters. How would you like to be part of a dynamic team of labour relations experts that value innovation, creativity, team work and excellence in client service?

National Integrity Centre of Expertise:

Have you ever stopped and really thought about what it means to build a workplace that is free from harassment and discrimination? Do the recent global issues around this subject fire you up and drive you to want to make real, positive change? Do you want to be part of a team treading in new waters where you have a real chance to lead change?

At the CBSA we have built a unique team - a neutral and impartial third party harassment prevention and resolution team that works closely with BOTH employees AND management. We’re driving change through policy changes, process innovation, and awareness and training - and always with compassion and understanding.

We are a driving force behind national-scope policy changes, guiding the agency around challenges like Bill C-65. Are you ready to take up the challenge?

Intent of the process

ANTICIPATORY: A pool of partially or fully qualified candidates could be established from this selection process and may be used to staff similar positions with various tenures, various linguistic profiles as well as various security clearances within the Labour Relations Team and the National Integrity Centre of Expertise at Canada Border Services Agency across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Graduation with a degree* from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed.

NOTE: Indeterminate incumbents of PE positions and of positions in the Office of the Superintendent of Financial Institutions and in Indian Oil and Gas Canada that are equivalent to PE positions on October 1, 1999, who do not possess the education level prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing PE positions and positions in the Office of the Superintendent of Financial Institutions and Indian Oil and Gas Canada that are equivalent to PE positions. This note also applies to persons appointed or deployed, for an indeterminate period, to PE positions after that date as the result of staffing transactions started before October 1, 1999. The positions in the Office of the Superintendent of Financial Institutions and in Indian Oil and Gas Canada that are equivalent to PE positions are those that meet the Treasury Board definition for the PE occupational group.

*Degree: the term “degree” refers to a baccalaureate as established by educational authorities.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual imperative BBB/BBB
Bilingual imperative CBC/CBC

Note: Positions located in the National Capital Region (NCR) will be bilingual imperative BBB/BBB or bilingual imperative CBC/CBC only.

Information on language requirements

PE-02

EXPERIENCE:

EXP1. Recent* experience in providing advice and guidance to managers involving the interpretation and application of legislation, policies, guidelines and procedures governing human resources.***

EXP2. Recent* experience in researching and analyzing information from various sources in order to solve human resources issues.

EXP3. Recent* experience in writing reports, briefing notes, summaries and/or presentations.

EXP4. Recent* experience working in partnership with various internal or external stakeholders.

PE-03

EXPERIENCE:

EXP1. Recent* and significant** experience in providing advice and guidance to management involving the interpretation and application of legislation, policies, guidelines and procedures governing human resources.***

EXP2. Recent* and significant** experience in researching and analyzing information from various sources in order to solve complex and sensitive human resources issues.

EXP3. Recent* and significant** experience in writing documents for management such as briefing notes, discipline letters, reports, etc.

EXP4. Recent* and significant** experience working in partnership with various internal or external stakeholders.

*Recent experience is defined as having been performed within the last five (5) years.
**Significant experience refers to the depth and breadth of experience normally acquired through full-time performance of the duties over a period of approximately three (3) years
***Human resources is defined as one or many of the various fields, e.g. labour relations, staffing, classification.

COMPETENCIES:

C1. Oral communication
C2. Written communication
C3. Demonstrating integrity and respect
C4. Thinking things through
C5. Working effectively with others
C6. Showing initiative and being action-oriented
C7. Client Service Orientation

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EDUCATION:

Graduation with a degree* from recognized post-secondary institution in Law and/or experience in practicing law.

*Degree: the term “degree” refers to a baccalaureate as established by educational authorities.

Degree equivalency

EXPERIENCE:

AEXP1. Experience in providing advice and services to management in a human resources operational environment in any of the following disciplines: Staffing, Classification, Human Resources Planning, Labour Relations, Occupational Health and Safety.

AEXP2. Experience in managing administrative investigations.

AEXP3. Experience with informal conflict resolution mechanisms (facilitation, mediation etc.).

AEXP4. Experience in interpreting collective agreements, policies, and terms and conditions of employment.

AEXP5. Experience in working with union representatives to resolve issues.

AEXP6. Experience delivering training or presentations.

AEXP7. Experience in the development of human resources tools, guidelines or processes.

AEXP8. Experience working in a human resources discipline in the Public Service of Canada.

AEXP9. Experience managing multiple projects simultaneously and delivering on deadlines in an environment with shifting deadlines and priorities.

AEXP10. Experience in managing harassment under the TBS Harassment Prevention and Resolution Policy and/or Workplace violence complaints un Part XX of the Canada Labour Code.

OPERATIONAL REQUIREMENTS:

- Willingness and ability to travel.
- Willingness and ability to work overtime as required.

Conditions of employment

Reliability Status security clearance

- The following may be required depending on the position to be staffed: A valid driver's license or the personal mobility associated with having a valid driver's license.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

***************************
ASSESSMENT
***************************

Candidates must meet all the essential qualifications to be appointed to a position.

You may be assessed using a variety of assessment tools, such as, but not limited to: written exams, interviews, simulation exercises, reference checks, etc.

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

Management may also decide to use a random and/or top down selection of candidates in the determination of those to be given further consideration in the assessment process.

***************************
OFFICIAL LANGUAGE
***************************

Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

***************************
COMMUNICATION
***************************

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

***************************
OTHER INFORMATION
***************************

Please ensure that your Personal Record Identifier (PRI) is included in your application if you have one.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Indeterminate employees at the same group and level or equivalent could be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.