A Career Serving Canadians / Entry-level opportunities throughout Quebec

Important messages

Helping others is in your DNA? Give yourself the gift of a challenging career and start 2021 fresh, 1,000 positions available at Service Canada! From your home or ours, find a stable position that will make a difference in your life and support Canadians through life's big moments.

At Service Canada, diversity is our strength. If you are a woman, Aboriginal, person with a disability or a visible minority and would like to bring different perspectives and views, complete the Employment Equity (EE) section of your job application to let us know. We strive for 25% of our hires in this process to be members of the EE groups as part of our commitment to ensure that our workforce is inclusive and representative of the Canadian population we serve!

We encourage and value the inclusion of all people, including members of the LGBTQ2+ community. We therefore encourage you to apply for this job opportunity if you believe you are qualified.

At Service Canada we are committed to creating an inclusive and barrier-free workplace from the selection process. If you need accommodation at any stage of the evaluation process, please send a message to the address below under Contacts to request it. Information received about accommodation will be treated confidentially.

Duties

What role would you play? Act as a first point of contact or support - in person or by telephone and interact with citizens to inform, review and process requests or conduct investigations.

Our programs are recognized and essential to all Canadians in life's big moments: Employment Insurance, the Canada Pension Plan, Old Age Security, Passport.

Work environment

Looking for work-life balance? We are a stimulating organization that offers a healthy and inclusive work environment, flexible working hours and the advantage of telework for the vast majority of positions.

Following the paid training that is offered, within a few months our employees benefit from paid holidays, vacation, benefits and a pension!

Intent of the process

The goal of this process is to create a pool of qualified candidates to fill positions within Service Canada in the province of Quebec.

Positions to be filled: 1000

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

• High school diploma or
• A combination of education, training and/or experience to be determined by the hiring manager.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• French
• Bilingual (the level may vary depending on the position being offered)

Information on language requirements

Competencies:

1. Reasoning and analytical ability
2. Client-focused attitude
3. Thoroughness
4. Adaptability

The following may be applied / assessed at a later date (may be needed for the job)

Operational requirements:

• Some positions being offered, but not all, may involve working overtime as needed, and being able to do so.
• Some positions being offered, but not all, may involve consenting to travel and being able to do so.

Organizational needs:

Information on employment equity

Conditions of employment

Canadians trust us with their personal information. We ensure that our employees meet the level of security required for the role they play.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates have the right to participate in the assessment process in the official language of their choice.

Since we are launching a large-scale process, it is important to note that the selection of candidates will be based on priorities and needs, which will be communicated to you. A random or top-down selection may be used during the process to determine which candidates will be retained at each stage of the evaluation.

WHAT CAN YOU EXPECT?

Simple, fast and virtual selection process! Successful applicants will be informed of the rest of the process by email. Online tests will be administered.

It is the responsibility of candidates to ensure that the contact information provided is accurate and updated as required.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.