Officer, Business Services / Officer, Project Services (AS-02)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

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HOW TO APPLY:
Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the essential qualifications and asset qualifications, if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirements by respecting the maximum number of words provided for this purpose. With regards to the screening questions, you will have a maximum of 1000 words. Please note that your responses to the screening questions may be validated at the time of references. Resume may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.

LOCATION & TELEWORK:
Note due to COVID-19, the work will be done via telework until further notice.

Appointments in non-footprint sites may be considered for employees of ESDC occupying a substantive position within the Human Resources Services Branch, but working outside the footprint locations noted above.

ABILITY TO COMMUNICATE EFFECTIVELY IN WRITING:
In your screening questionnaire responses, clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) will be used to evaluate your ability to communicate effectively in writing.

Duties

Here are some of the reasons why Employment and Social Development Canada was selected as one of Canada's Top 100 Employers (2021), Canada's Top Family-Friendly Employers (2020) and National Capital Region's Top Employers (2020).

What role would you play? Act as a first point of contact or support - in person or by telephone, videoconference and interact with internal clients to inform, coordinate, review and process requests.

Our services are recognized and essential to all branch professionals at crucial times: hiring staff, accommodation, information management and compensation services.

Work environment

Why work in the Human Resources Services Branch at the Department of Employment and Social Development Canada?
The branch is a dynamic team of dedicated, service-oriented professionals who provide a full range of activities for the branch professionals. The team works together to provide well-rounded support while complementing each other's skills and expertise to produce the highest quality services.

If you would like to be part of an energetic and responsive team who likes to think and problem solve together to help their clients, please apply!

Intent of the process

The immediate intent is to staff three (3) AS-02 positions.

A pool of qualified candidates resulting from this process will be created and may be used to fill similar positions with various language requirements (Bilingual BBB/BBB and Unilingual) using various staffing mechanisms within ESDC across Canada.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
• A secondary school diploma or
• An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCES:
EXP1: Experience in the use of various software programs such as: Excel, Microsoft Word, Outlook and PowerPoint.
EXP2: Experience conducting research and compiling data.
EXP3: Experience in a minimum of two (2) administrative support services* below:
1. Managing agendas
2. Scheduling and organizing meetings/teleconferences
3. Managing emails and answers
4. Preparing and collating meeting file folders and background materials
5. Procuring office equipment and supplies
6. Support to budget management and/or commitment control and/or expenditure functions
7. Delivery of human resources services
8. Managing accommodations
9. Other related duties

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCES:
A1: Experience planning, organizing and coordinating meetings, events or conferences, hospitality, travel arrangements and travel claims.
A2: Experience maintaining the filing of documents in an Electronic Document
A3: Experience working in Sharepoint and/or GCDocs.
A4: Experience with information management in a department.
A5: Experience coordinating access to information and privacy requests.
A6: Experience coordinating Business Continuity Plans (BCP) and Business Impact Analysis (BIA) for a Branch.
A7: Experience determining work requirements, coordinating and delivering facilities management or accommodations services such as office moves, relocations, fit-up or construction activities.
A8: Experience providing guidance or advice to clients related to facilities management or accommodations.
A9: Experience preparing, editing, and proofreading various documents (letters, notifications, reports, organizational charts, presentations, emails or forms).
A10: Experience providing administrative support in a human resources environment, such as Classification, Learning, Staffing, Labour Relations, Compensation or Planning.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• French Essential
• English Essential
• Bilingual Imperative (BBB/BBB)

Information on language requirements

ABILITIES:
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to plan, organize and prioritize workload to meet multiple and conflicting deadlines.

PERSONAL SUITABILITIES:
• Initiative
• Teamwork
• Reliability
• Judgment
• Attention to details
• Client Service

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EDUCATION:
• Graduation with a degree or diploma from a recognized post-secondary institution in a field relevant to the work to be perform.

Degree equivalency

ORGANISATIONAL NEEDS:

We encourage members of designated groups to apply and also to self-identify considering that preference may be given to one of the following employment equity groups: women, members of a visible minority group, Aboriginal peoples and persons with a disability.

OPERATIONAL REQUIREMENT:
• Willingness and availability to work overtime when required.

Conditions of employment

CONDITION OF EMPLOYMENT:
• Various security clearances: Reliability, Secret.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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ASSESSMENTS
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Candidates must meet all the essential criteria in order to be appointed. However, applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

A variety of assessment tools may be used in the assessment of candidates, such as: written test, situational exercise, oral interview and/or reference checks. Note that assessment tools will be administered electronically and virtually.

Please note that asset qualifications and/or a top-down approach may be used at any stage of the assessment process to identify which applications will be given further consideration.

What is a top-down selection? It is where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

At the time of assessment proof of education will be required. If you were educated outside of Canada, you must have your credentials and/or diploma assessed against Canadian education standards. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognize credential assessment service. For more information please click on Degree Equivalency. A security check may also be administered during assessment.

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COMMUNICATION
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Acknowledgment of receipt of applications will not be sent.

PLEASE NOTE: We will be contacting candidates via email including invitations for evaluations. Candidates are responsible for providing a valid email address that accepts email from unknown users (some email systems block these types of email). It is your responsibility to check both your jobs.gc.ca account and email account regularly to ensure that you do not miss any opportunities. Make sure to also check your junk mail folder. It is entirely your responsibility to inform us of any changes to your contact information.

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BILINGUAL POSITIONS
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To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation results (proof will be required).

If you have undertaken Second Language Evaluation by the PSC, you can obtain a copy of the SLE results, by requesting it at the following website: http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.