Payment Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience.

When answering these questions, please provide detailed, concrete examples that clearly demonstrate HOW YOU meet the requirement. Failure to clearly substantiate how you meet the screening criteria will result in the rejection of your application.

Duties

These positions are with inbound call centres located in Bathurst, New Brunswick. A Payment Services Officer provides services to the general public with respect to Employment Insurance benefits or Canada Pension Plan/Old Age Security benefits or questions about programs and services for employers. Mandatory training will allow you to acquire a comprehensive and up-to-date knowledge of Service Canada's programs and services.

To excel in this position you must be:
► Highly motivated
► A quick learner
► Quality oriented
► Customer focused
► Able to thrive in a fast paced, high volume environment

We are looking for candidates who possess and demonstrate:
► Strong communication skills
► Excellent customer service skills
► Problem-solving skills
► Information-gathering and computer-keyboarding skills

This position requires the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen.

Work environment

We understand the importance of finding a mutual fit. Here’s some information about how amazing Employment and Social Development Canada is to be a part of and why we want you to join our team.

Are you interested in being part of a team that is committed to helping Canadians? Can you build trusting relationships with clients and co-workers? Can you make decisions based on a thorough analysis of facts and policies?

We are looking for individuals who share our enthusiasm for compassionate customer service.

The Office Environment:
Although we may work in a cubicle city, it’s an open and vibrant one of like-minded people that encourages collaboration and support among employees. We offer various opportunities to get involved and influence your workplace through different committees, working groups, and other events held year-round. Employment and Social Development Canada is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation.

Work conditions require adapting to change, dealing with stress, and dealing with potentially difficult clients.

Intent of the process

This process is for casual employment, which is a temporary employment of 90 working days or less, in a calendar year.

NOTE: Casual appointees will not be eligible to apply to internal appointment processes.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EXPERIENCE
Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)

French essential

Information on language requirements

EDUCATION
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

NOTE:
- A Secondary School Diploma refers to a High School Diploma.
- Equivalencies granted by provincial and/or territorial authorities (e.g. - General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
- A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma.
*A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).
- The PSC Test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT-320).
- The acceptable combination will be evaluated by considering the highest level of education achieved and the depth and breadth of training and/or experience accumulated in customer service and/or in an office setting.

► PROOF OF YOUR EDUCATION CREDENTIALS AND, IF APPLICABLE, PROOF OF NAME CHANGE DOCUMENT(S) WILL BE VALIDATED AT A LATER DATE. PLEASE ENSURE YOU HAVE THE ORIGINAL COPY OF THESE DOCUMENTS READILY AVAILABLE AS PROOF OF YOUR EDUCATION CREDENTIALS.

Degree equivalency

The following may be applied / assessed at a later date (may be needed for the job)

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Information on employment equity

Conditions of employment

Reliability Status security clearance

Willing and able to travel for training purposes.

Willing and able to work variable hours, including working weekends and/or shift work and/or overtime, and/or part-time or full time hours based on operational requirements.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT.

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COMMUNICATIONS
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Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Our means of communication with applicants is via e-mail. Please ensure you include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

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APPLICATION
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Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

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ASSESSMENT
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Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.

We will be requesting proof of citizenship.

Work Description is available upon request.

Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.