Compensation Services Agent

Update: The closing date has been amended to Friday, December 4, 2020, 11:59 pm PST.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

Do you enjoy providing client service and are interested in human resource management? If this is you, apply now!

By joining our team, you will have entered into an exciting career as compensation is a key aspect of human resources management. Prompt and reliable compensation services contribute to employee satisfaction and it is a decisive factor in making the public service an “employer or choice.”

We offer:
• Experienced, caring coaches and managers to help you achieve your career progression.
• Competitive salaries, overtime paid at double rate*, a retention allowance**, flexible work schedules, paid leave, health and dental benefits, pension, and career development opportunities.

*The overtime is subject to availability.
**The overtime rate and retention allowance is subject to the Memorandum of Understanding between the Treasury Board and the Public Service Alliance of Canada.

The ideal candidate:
You must have an attention to detail as you will be required to research, analyze and gather background information in response to client service requests.

You are a strong communicator, as you will be required to provide advice and explanations related to compensation – related legislation and regulations to ensure an understanding of the laws, decisions, procedures and processes.

The Compensation Services Division is committed to supporting employees and resolving public service pay issues. Our goal is to build a dedicated contemporary team of compensation advisors and through innovation and continual improvement, we will be more efficient and provide comprehensive resolutions of pay issues, and a reduction in backlogged cases.

We are looking for candidates who have a passion for client service and making a difference in the lives of CBSA employees.

In this role, you will be guided through your training and development to help you achieve the requirements of AS-02 classification.

Intent of the process

Immediate need is to staff AS-01 positions across Canada and to create a qualified group of candidates at the AS-01 group and level to be used to staff future vacancies.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma or employer-approved alternatives (see Note 1).

Notes:
The employer-approved alternatives to a secondary school diploma are:

A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
An acceptable combination of education, training and/or experience.
Candidates who already meet both of the following criteria must be accepted as meeting the secondary school diploma requirement:

Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; and
Candidates who have been appointed or deployed for an indeterminate period to a position in the AS classification.
The opportunity to be assessed by at least one of the two employer-approved alternatives must be offered to candidates who have not previously met the secondary school diploma requirement.

Candidates who were appointed or deployed on an indeterminate basis using an acceptable combination of education, training and/or experience meet the secondary school requirement for the AS classification only and must be reassessed for entry to other classifications on the basis of this alternative.

Acceptable experience and/or training in a field relevant to positions in the AS classification is required when the education qualification specified for the position being staffed is a secondary school diploma or approved employer alternatives.

Degree equivalency

EXPERIENCE
EX1: Working experience with a human resources information management system or payroll software.
EX2: Working experience providing client services in a fast paced and high pressure environment.
EX3: Working experience in navigating the internet and using Microsoft Office software, such as Outlook, Excel and Word.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE:
AS1: Payroll Compliance Practitioner designation from the Canadian Payroll Association
AS2: Completed Diploma or Degree in Finance, Business Administration or Human Resources
AS3: Experience with the Corporate Administrative System (CAS) role 18 (pay)
AS4: Experience with the Corporate Administrative System (CAS) role 43 (time)
AS5: Experience with Corporate Administrative System (CAS) role 44 (time administration)
AS6: Experience with payroll and employee benefits
AS7: Experience with the application of collective agreements
AS8: Experience in providing administrative support services to an executive*

*Executive is defined at the EX-01 level or higher

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential
French essential
Bilingual - imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES and SKILLS
A1: Ability to problem solve
A2: Ability to communicate effectively orally.
A3: Ability to communicate effectively in writing.

PERSONAL SUITABILITY
PS1: Thinking Things Through
PS2: Initiative
PS3: Action Oriented
PS4: Working with Others

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS
Willing and able to work overtime, as required.

Conditions of employment

Reliability Status security clearance

Ability and willingness to travel

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Persons are entitled to participate in the appointment process in the official language of their choice.

Candidates must provide their proof of education credentials, in the form of a diploma or official transcripts (original documents only) at a later time in the process.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate's responsibility to ensure that provided coordinates are accurate and up-to-date, as needed.

Acknowledgment of receipt of applications will NOT be sent. Only those selected for further consideration will be contacted.

*** NOTE: Candidates MUST complete the screening questions that will be generated by the system automatically once the candidate applies. The candidate must first be screened in on each essential qualification to move to the next stage of assessment. Screened in candidates will receive a questionnaire by e-mail. Top-down approach may be used at the screening stage and at various points in the process to determine the number of qualified candidates who will be considered for further assessment in the process.

Candidates must also submit a resume with their application, which will only be used to validate the information provided in their answers to the screening questions.

Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.

Please clearly identify your substantive group and level, your employment status, the name of the Federal Public Service organization, as well as your Personal Record Identifier (PRI) in your resume.

Candidates must provide the names and email addresses of three references in the information in their resumes. The references must be persons at the supervisory level, one of whom must be the current supervisor.

Please clearly indicate which location(s) you are interested in working in.

All the information collected during the selection process including behaviour and communication, from the time of application until the end of the process, may be used to assess the candidates

Reference checks may be sought.

An interview may be administered.

A test may be administered.

A written exercise may be administered.

An assignment, secondment, or acting appointment requires approval of your supervisor.

Indeterminate employees at the same group and level or equivalent will be considered for deployment.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

In order to facilitate scheduling, it is the responsibility of the candidate to notify the selection board of any pre-approved leave and/or scheduling commitments that may impact their availability for testing/interviews throughout the duration of the process. Such notification should take place prior to the leave/scheduled absence. Should a candidate be unavailable on the scheduled testing or interview date(s) due to illness, he/she must advise the board on or before the day of testing and a medical certificate will be required to substantiate the absence on the testing date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.