Telecommunications Operator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

A virtual information session will be given to candidates who pass the screening stage.

Only the PO-TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified PO-TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the PO-TCO-02 group and level.
* The Training Program is comprised of in-class training followed by field coaching. The duration of the training program varies according to the location of the position.

Duties

Telecommunications Operators provide emergency and non-emergency communication services to the public, law enforcement, emergency services (fire and ambulance), and other departments and agencies, within an assigned jurisdiction, in support of the public and officers' safety.

As such, a Telecommunications Operator's key duties include:

• Responding to emergency and routine calls for service, down streaming/transferring calls to the appropriate agency, retrieving, analyzing, and recording accurate and timely information using computer-aided dispatch systems, record management systems or various police and non-police database systems.

• Dispatching, monitoring status, and keeping track of on-duty units/officers and resources.

• Providing video surveillance monitoring of federal, provincial, territorial and municipal properties/sites, and operating/monitoring recording and silent alarm panels.

Work environment

A Telecommunications Operator is responsible for responding to emergency and non-emergency requests sourced from to the public, law enforcement and/or all other departments and agencies, including fire and ambulance. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be stressful situations. Telecommunications operators might be exposed to emotionally charged communications from clients and incidents.

The work is performed in an open office environment, which may be confined, restrictive and shared with other employees. It is also characterized by constant exposure to background noises, equipment noise, voices, interruptions, bells and buzzers. Also, the operator will have to wear a headset for extended periods of time while simultaneously keyboarding, speaking and listening, while operating multiple system keyboards / computer systems.

Finally, Telecommunications Operators work rotating shifts (days, evenings and nights with various start and end times) including weekends and statutory holidays. Scheduled hours of work (in extenuating circumstances) may be extended in order to meet the demands due to unforeseen situations.

Intent of the process

The RCMP is seeking highly qualified and motivated candidates, who do not shy away from a challenge, to staff Telecommunications Operators positions at the C Division's Operational Communications Centre.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or *alternatives approved by the employer.
* The employer-approved alternatives to a secondary school diploma are:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:
EXPERIENCE:
Recent* experience performing similar work to a Telecommunications Operator (dispatcher), such as call-taking, in an emergency services agency.
Recent* experience multitasking in a stressful or heavy-workload environment.
Relevant experience in viewing cameras.
* The term "Recent" is defined as experience acquired within the last three (3) years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITY:
Ability to work under pressure
Ability to multitask

PERSONAL SUITABILITY:
Decisiveness
Conscientiousness and reliability
Meeting client needs
Communication (oral & written)
Teamwork
Flexibility
Self-Control and composure
Interpersonal Relationships

Conditions of employment

RELIABILITY AND SECURITY:
RCMP Reliability, Secret or Top Secret Security Clearance

OTHER CONDITIONS OF EMPLOYMENT:
Meets and maintains the medical profile standards established for the position.
Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.
Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
Ability and willingness to work on short notice and overtime to meet operational needs.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

The asset criteria could be applied at any stage of the process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.