IT Support Analyst, Infrastructure/Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note when submitting an application to this selection process, you will be prompted to answer questions concerning the essential education and experience qualifications and, if applicable, other (essential and nonessential) qualifications.

Candidates may not be solicited for incomplete or possible missing information.

INSTRUCTIONS
When recording your examples, be sure you:
- Provide concrete, specific examples of actions that speak directly to the experience sought.
- Provide all examples in sentence format.

Failure to provide the above information in the format required may result in your application being rejected from the process.

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED!!!

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, workplace arrangements, language requirements, and/or security clearance levels in various Federal Government Departments or Agencies, in various locations.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• If yes, please explain.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED1: Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing position in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager

Degree equivalency

Experience:
(Note: You must provide concrete examples and relevant timelines to validate each experience criteria.)

EX1: Recent and significant experience in a position responsible for providing IT support and advice.

EX2: Recent and considerable experience in a position responsible for analyzing business requirements to provide IT recommendation or solutions to clients.

RECENT AND SIGNIFICANT EXPERIENCE refers to the breadth and depth of experience
associated with performing the duties in the IT field for a minimum of two (2) years
obtained within the last three (3) years.

RECENT AND CONSIDERABLE refers to the breadth and depth of experience associated
with performing the duties in the IT field for a minimum of six (6) months obtained
within the last three (3) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC
Bilingual Imperative CBB/CBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Abilities:
A1 - Ability to communicate effectively orally
A2 - Ability to communicate effectively in writing*
A3 - Ability to plan, prioritize and organize work in a deadline-driven environment

* This ability will be assessed by the answers you provide in the online application.

Personal Suitabilities:
PS1 – Client Service Orientation**
PS2 – Effective Interpersonal Relationships
PS3 – Judgement**
PS4 – Initiative

** These personal suitabilities will be assessed through the online application and a
response is MANDATORY. Candidates must also provide the name and contact information of a reference person who can validate their answer.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
Applicants should clearly demonstrate on their application if they meet any of the experience asset qualifications.

• Experience as a member of Canadian Armed Forces.
• Recent and considerable experience working with Veterans Affairs Canada IT systems
• Recent and considerable work experience providing second and third level IT support for the desktop operating system in an enterprise environment.
• Recent and considerable experience in packaging, distributing and troubleshooting operating systems and applications (virtual and/or physical) using Microsoft Configuration Manager.
• Recent and considerable experience with the installation, configuration and support of enterprise commercial off the shelf (COTS) applications on server operating systems.
• Recent and considerable experience with Mobile Device Management (MDM).
• Recent and considerable experience administering Microsoft 365
• Considerable experience with programming or scripting using standard languages such as PowerShell
• Experience in development and delivery of IT training and presentations to adult learners.
• CONSIDERABLE EXPERIENCE refers to the breadth and depth of experience in the IM/IT field that would normally be acquired over a period of six (6) months or more.

RECENT is defined as experience obtained within the last three (3) years

OPERATIONAL REQUIREMENTS:
• The operational requirement to work non-standard/traditional work hours, and/or overtime, and/or On-Call, and/or physical ability to lift and install IT equipment will be used for selection for some positions and may become a condition of employment when used.
• Willingness and ability to travel.

Conditions of employment

Reliability Status security clearance - or Secret security clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the experience asset qualifications.

Various random selection methods may be used to manage the number of applications.

Candidates will be asked to provide proof of their education credentials, and proof of citizenship at a later date.

An interview and/or written exam may be administered.

Reference checks may be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

For more information on applying for positions with the Federal Government of Canada, please see the following video:
http://www.youtube.com/watch?v=0GW7P3g9hhI

Veterans Affairs Canada offers a variety of flexible work arrangements.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.