Digital Communications Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

This inventory will be used to identify and assess candidates on an ongoing basis.
A top-down selection may be used at certain stages of the assessment or when selecting the right fit.

We will accept online applications only.

Duties

Are you launching your career in communications and marketing?

We are looking for motivated individuals to join our Digital & Engagement Branch in our Web, Social Media, Marketing, and Analytics teams.

Come join our dynamic and hard-working organization to do things like:
• Develop dynamic web and social media content that drives people to take action
• Curate NRCan’s social media presence to keep followers engaged and educated
• Contribute to national social media campaigns and coordinate live social media coverage at events
• Analyze the performance of NRCan’s website, marketing campaigns and other digital communications and propose improvements for increasing user task completion
• Participate in multidisciplinary project teams to plan, implement and deliver on web, social media and analytics
• Coordinate the production of creative products like videos, digital publications, infographics, advertising, social media content and event materials
• Make creative data visualizations to communicate insights and trends
• Understanding how users interact with NRCan online and get to know our audiences to the point where you can predict what they are looking for
• Work closely with our programs as well as our Strategic Communications partners, as they will look to you for insights and advice on how to improve their work

Work environment

Are you passionate about communications and have experience with web, social media, marketing, advertising or analytics?
Looking to join an innovative organization that uses data to drive decision-making?
Seeking an organization that values work-life balance?
If so, NRCan is looking for people like you!

Some extras you’ll get:
• Work in a department that uses data and science to support decision-making
• Be part of a team that values creativity, innovation and work-life balance
• A well-connected and supportive remote work environment while public health measures are in place
• A competitive salary and progressive range of benefits

And as we begin to transition back to the workplace, you’ll benefit from:
• Various work locations
• A modern activity-based workplace
• Flexibility for ongoing remote work arrangements
• Onsite daycare facility (pending availability)

Intent of the process

A pool of (fully or partially) qualified candidates may be established through this process to staff identical or similar positions at Natural Resources Canada with various tenures (determinate period or indeterminate), various language requirements and profile(s) (English essential, BBB/BBB, CBC/CBC, CCC/CCC, etc.), various security requirements (reliability and secret).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A degree from a recognized post-secondary institution

NOTES:
• Based on their education, training and/or experience, indeterminate incumbents of positions in the IS classification are deemed to meet the minimum education standard whenever a bachelor's degree without specialization is called for in a position classified as IS.
• At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education standard.

Degree equivalency

• Experience in planning, developing, implementing and measuring communications strategies with multiple digital tactics for high visibility initiatives.
• Experience in the coordination of digital communications projects, including working with designers and subject matter experts to deliver projects on time and on budget
• Experience in writing and editing a variety of digital communications products such as social media content, web content, articles, video scripts, infographics, and digital display content
• Experience in digital communications monitoring, analysis, performance measurement and reporting

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

• Ability to identify, extract, organize and synthesize data from different information sources and translate into business intelligence
• Ability to take into consideration Government of Canada policies, directives, standards and/or guidelines relevant to digital communications when making recommendations to clients, stakeholders, and senior management
• Ability to work under pressure of tight deadlines and changes in priorities
• Ability to build and foster client relationships;
• Ability to communicate effectively in writing;
• Ability to communicate effectively orally.

• Effective interpersonal relationships
• Analytical skills
• Planning
• Problem solving
• Initiative
• Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

Asset qualifications might be assessed to identify the top candidates. If you meet one or more of the asset qualifications below, please be sure describe how and when you acquired each asset qualification and provide examples of how you applied this skill or experience in the screening questions.

Project Management
• Project Management Professional (PMP) designation

Web
• Experience in planning, developing, and conducting user experience testing
• Experience in working on information architecture projects
• Experience in the development/coding of Web pages or Web sites
• Experience in writing for the Web, in particular in the context of Government of Canada Web sites;
• Experience in web writing and applying search engine optimization (SEO) best practices

Marketing and Analytics
• Experience in setting key performance indicators for digital communications campaigns
• Experience in customizing and using analytics collection tools like Google Analytics, Google Tag Manager and/or Adobe Analytics to evaluate and optimize digital communications projects
• Experience in coordinating Government of Canada advertising campaigns

Social Media
• Experience in curating and tailoring dynamic social media content to a variety of platforms
• Experience in planning, developing and implementing national social media campaigns
• Experience in the use of new media tools for social media management, social media listening and social media analytics to disseminate and measure digital communications activities
• Experience covering live events on social media through live posting and live streaming

Communications Coordination
• Experience in budget planning and forecasting
• Experience coordinating the production of publications within the Government of Canada
• Experience in Government of Canada procurement and negotiating with clients and suppliers
• Experience working in MS Dynamics or other Customer Relationship Management (CRM) systems

Internal Communications
• Experience coordinating the planning, development, and implementation of internal communications strategies, projects, products and/or activities
• Experience building collaborative working relationships with a wide variety of internal stakeholders in a client service environment

Conditions of employment

• Ability and willingness to work remotely.
• Ability and willingness to work overtime
• Reliability or Secret clearance, depending on position

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

This organizational need can be taken into account in the appointment decision. In such cases, a qualified person who self-identifies as a member of a visible minority, an Indigenous person or a person with a disability may be considered on a priority basis.

The breadth and depth of experience may/will be considered when making selections from the qualified pool and in determining the “best fit” for the organization.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Candidates will be required to pay for travel costs associated with this selection process.

We thank all applicants for their interest in our position(s). For the purpose of this staffing process, only candidates selected for further assessment will be contacted.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.