Payment Services Officer (Stream 1) and Program Services Officer (Stream 2) - Service Canada

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Do you have excellent customer service skills and want to showcase them? Then this is the perfect opportunity for you to join a first-rate employer! Our department, Employment and Social Development Canada, has been named one of Canada's Top 100 Employers and we are proud of it!

In addition, by joining our team, you will evolve within a dynamic, inclusive and welcoming organization that makes service to citizens its main mission. Our organization stands out as an employer of choice since it offers many advantages to its employees (competitive salaries, flexible work schedules, paid vacation, health and dental benefits, pension fund, career development opportunities, etc.). So don't wait any longer and submit your application now to join our excellent work environment!

Duties

As a Payment Services Officer (Stream 1), your main task would be to help process the Employment Insurance applications effectively. Here is a list of some of the tasks that you would have to do:

• Providing general information about the program Employment Insurance: explaining the laws, decisions, procedures and processes.
• Gathering information from clients and employers in order to process applications in accordance with procedures and guidelines.
• Rendering decisions with respect to eligibility and entitlement to benefits by applying applicable acts and regulations.
• Participating, during team meetings, in exchanges of constructive ideas for the purpose of continuous improvement.

As a Program Services Officer (Stream 2), your main task would be to contribute to the efficient processing of applications related to the Old Age Security program. You will also be required to do the following:

• Analyze various information from clients’ tax returns, succession documents or civil status documents.
•Perform calculations and prepares estimates to determine corresponding eligibility and entitlement in accordance with prescribed procedures and guidelines.
• Communicate with citizens, their representatives and third parties in writing and verbally to obtain and provide information and to provide explanation on decisions, legislation and procedures related to the Old Age Security program.

Please note that you will need to be available throughout the training and that exams may be administered to assess your prior learning. Successful completion of the training will be essential for continued employment.

Work environment

For the positions as a Payment Services Officer, the Quebec Processing Center is:

• Located in the heart of Lebourgneuf, near the Galeries de la Capitale
• Choice of various restaurants located nearby
• Easily accessible by public transportation
• Bicycle path nearby
• Luminous work environment
• Dynamic Social Commitee

Job location:
https://goo.gl/maps/J6wfYiaTrNuPdNhq7

For the positions as a Program Services Officer, the center is located at the 330 de la Gare du Palais Street:

• In the heart of Old Québec
• Close to restaurants
• Bicycle path nearby
• Parks and trails that meander along the St. Lawrence River and the St. Charles River.
• The location is easily accessible and serviced by several main bus routes and the ferry.

*** You must be able to get to your workplace at Gare du Palais every day, if required.

Job location: https://goo.gl/maps/rWu9Nx3Uxmw

Intent of the process

The intent of the process is to fill 24 positions by the winter of 2020-2021. This inventory could be used to staff positions at the Quebec Processing Center, at the Service Canada Call Center and/or at the Regional Old Age Security Operations Center in the Québec region. Candidate evaluations will take place during the fall. In order to minimize the current risks associated with COVID-19, our tests and interviews may be conducted remotely. The situation will be reviewed as the pandemic evolves.

Some of the competencies demonstrated in this inventory could be recognized for other inventories or processes, current or future, for Payment Services Officer (PM-01) and Program Services Officer (PM-01) positions at Service Canada in the Québec region.

ATTENTION

We are looking for the best candidates. Show us that you are one of them!

In order to be considered for the next stages of assessment, you must provide complete answers to the screening questions. Please proceed as follows:

1. Indicate the name of the employer where the experience was acquired
2. Indicate the period of time in which you have held the position (Month/Year to Month/Year)
3. Indicate the title of the position held.
4. Provide concrete and specific examples of actions you took that demonstrate how the experience was gained.

*Avoid referring us to your résumé as it will only be used as a secondary source of information.

Positions to be filled: 24

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EXPERIENCE:

Experience* in providing services relative to the delivery of programs to the generic public, either in person with external clients, by telephone or by email, specifically involving obtaining and providing information requiring explanation or clarification;

Experience in using technology such as Microsoft Office Suite software (Word/Excel/Outlook), other email, Internet.

* Experience of approximately one year, during the last five years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French Essential
Bilingual Imperative BBB/BBB (for processing duties)
Bilingual Imperative BBC/BBC (for call center duties only)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

EDUCATION:

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

If you were educated outside of Canada, see this link:

Degree equivalency

COMPETENCIES AND PERSONAL SUITABILITY:

Communication (oral)
Communication (written)
Thinking skills
Verification and Accuracy
Client Focus
Dependability
Interpersonal Awareness (for a Payment Services Officer position)
Arithmetic (for a Program Services Officer position)

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION :

Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university).

Graduation from a recognized post-secondary institution with a degree in accounting, in administration or finance.

If you were educated outside of Canada, see this link:

Degree equivalency

ASSET EXPERIENCE :

Experience* in determining eligibility and entitlements to government benefits and/or services.

* Experience of approximately one year, during the last five years.

Experience in the performance of tasks related to accounting or financial activities and requiring mathematical operations such as filing tax returns for different types of client groups, distributing financial or insurance products and services, regularizing accounts and producing financial statements.

COMPETENCIES AND PERSONAL SUITABILITY:

Ability to work in a call center (for call center duties only).

ORGANIZATIONAL NEEDS:

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Information on employment equity

OPERATIONAL REQUIREMENTS:

Willing and able to work overtime as required.
Willing and able to travel for training purposes.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

To be able to manage the number of applicants in this inventory, a random selection could be done.

Our messages will be sent to you from the following email address: . Take the necessary actions to be able to receive them.

Candidates are entitled to participate in the inventory in the official language of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.