Navigator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Management is committed to moving this process forward in a timely manner. Candidates whose applications are accepted should expect to undertake a written exam in December. Interviews will be held in the January – February timeframe.

Candidates applying to ATS20-EA-01057 and ATS20-EA-01057-1 selection processes will be assessed once in both processes as the assessments will be conducted jointly.

Duties

Navigators offer support to people who don’t have a professional representative, like a lawyer.
Our navigators are specialized staff with in-depth knowledge of the appeal process and of their assigned appeals. They guide unrepresented parties through the appeal process with one-on-one support from start to finish. They answer questions that unrepresented parties may have about the appeal process, preparing for a hearing or how a hearing works.
Navigators do not offer legal advice or act as an advocate or representative.

Work environment

The Social Security Tribunal [https://www1.canada.ca/en/sst/] is an independent administrative tribunal that makes quasi-judicial decisions on appeals related to the Employment Insurance Act, the Canada Pension Plan, and the Old Age Security Act. We operate at arm’s length from the Government of Canada.

The Tribunal receives support services and facilities from the Administrative Tribunals Support Service of Canada [https://www1.canada.ca/en/sst/].

The Tribunal’s mission is to provide better access to justice by being fair, efficient and accessible for all Canadians who access our services.

Our building is located on Slater Street, just blocks from Parliament Hill. We are served by all major and express bus routes, with a light rail station but we are currently working from the comfort of our homes during the pandemic.

If you are interested in working in a fast-paced environment that provides access to justice, you are encouraged to apply!

HOW TO APPLY :

Respond to the Screening Questions.

You will be invited to clearly demonstrate, as a candidate, if/how you meet each of the screening criteria by answering the questions in the Screening Questions section of the application. The screening questions and résumé may be used to evaluate the ability to communicate effectively in writing.

Please save your information regularly to keep from losing your work.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions.

When drafting your responses to the experience qualifications, we encourage you to follow this format:

1. Experience
. Job title
. When
. Where
. How

2. Your answers must include the period(s) in which you performed the functions of the position(s).

By providing the required information in the required format, you will ensure that the assessors are in a position to assess the depth, complexity, and scope of your experience.

Asset Qualifications :

You must indicate "NO" if you do not have experience in performing a task listed in the section entitled "Asset Qualifications".

Responding “NO” to one or more of these non-essential experience questions will not result in the rejection of your application. If you answer “YES” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity, and scope of your experience.

This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

Intent of the process

A fully or partially assessed pool may be created and may be used to staff similar positions at an identical or equivalent group and level with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC).

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
•A secondary school diploma or employer-approved alternatives (see Note).

Note:
The employer-approved alternatives to a secondary school diploma are:
◦A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
◦An acceptable combination of education, training and/or experience.

Degree equivalency

Experiences:
EXP1- Experience providing client service for a program or service to the general public.
EXP2- Experience in applying guidelines, procedures or regulations.
EXP3- Experience working with an electronic case management, electronic document management system or customer account.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB
Bilingual imperative CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Abilities:
A1: Ability to use plain language to simplify concepts.
A2: Ability to manage concurrent priorities.
A3: Ability to analyze information and make recommendations.
A4: Ability to work independently.
A5: Ability to communicate effectively in writing.
A6: Ability to communicate effectively orally (will be assessed throughout the interview).

Personal Suitabilities:
PS1- Dependability
PS2- Attention to detail
PS3- Client service oriented
PS4- Working effectively with others
PS5- Resiliency

The following may be applied / assessed at a later date (may be needed for the job)

Asset Education:
Successful completion of two years of a post-secondary program in a field relevant to the position.

Degree equivalency

Asset Experience:
AEXP1- Experience providing registry operations services.
AEXP2- Experience working in government programs or services.
AEXP3- Experience working with vulnerable client groups.
AEXP4- Experience working with the public over the phone or in a call centre environment.

Operational Requirements:
In support of achieving a diversified workforce, consideration may be given to candidates self-declaring as belonging to one of the following employment equity groups: Aboriginal peoples, persons with Disabilities and members of visible minorities.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent.

The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates e.g. written examination, interview, reference check, etc.

Proof of your education credentials will be required at a later date.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the other qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the asset qualifications could be used at any stage of the staffing process.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Every person has the right to participate in an appointment process in the official language(s) of his or her choice. Applicants are asked to indicate their official language preference(s) in their application.

It is important to note that in order to manage the volume of applications, the selection committee may at any time decide to use various strategies such as the application of one or more assets, the top-down selection or other strategies.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1- 800-645-5605.

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:

- modifying your application/resume at any time BEFORE the closing date;
- completing screening questions that will highlight your qualifications to the hiring manager;
- verifying the status of your application and notification(s) at any time.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.