RCMP - BILINGUAL 911 Police Dispatcher

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must be submitted through the jobs.gc.ca site. To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact person responsible for this process or contact 1-800-645-5605 prior to the closing date.

Candidates will be required to pay for all TRAVEL expenses related to this selection process, including travel expenses for assessment purposes.

IMPORTANT:

1. You must be Bilingual in both official languages (English and French) in order to be considered. You may refer to the following link for more information : https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

2. We would like to advise candidates that the selection process can take as long as 6 to 12 months.

3. TYPING SKILLS : You must have the "Ability to type/keyboard 43 w.p.m. with less than 5% error rate". We strongly recommend that you practice your typing skills prior to coming to the RCMP Public Safety Communications Pre-Employment Test-CritiCall, as this criteria is a Pass or Fail. Should you not pass you will be eliminated.

Work environment

A 911 Police Dispatcher is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful "life or death" situations. A 911 Police Dispatcher is often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. A 911 Police Dispatcher must be available to work on a shift schedule (24 hours a day, 7 days a week and 365 days a year).

Intent of the process

The intent of the process is to establish a pool of qualified candidates at the TCO-01 and TCO-02 group and level.

Candidates who are qualified at the TCO-01 (trainee) level and who are selected for the Telecommunications Operator Training Program* will be appointed to a DETERMINATE (initial 6 months term) appointment at the TCO-01 group and level.

Only the TCO-01 (trainee) who successfully complete the training program* will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level.

*The Telecommunications Operator Training Program is comprised of full-time in-class training followed by field coaching.

Should a Civilian Member (CM) be found qualified and selected for appointment prior to May 21, 2020 (deeming date), the appointment will not result in a change of status to the Public Service (PS) category for the CM. Furthermore, CM staffing transactions resulting from this process will be administered in accordance with the Onboarding Transition Phase until deeming day.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

ASSESSED BY CRITICALL:
Ability to read full written paragraphs and accurately enter that text word-for-word using a keyboard. (Keyboarding)
Ability to type/keyboard at 43 net w.p.m. with less than 5% error rate.
Ability to read written data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-Multi-tasking)
Ability to hear audible data (such as name, telephone number, license plate sequence, etc.) and accurately enter that data using a keyboard. (Data Entry-Multi-tasking (Audio)
Ability to hear and comprehend audible information while accurately entering that information using a keyboard. (Call Summarization 2-Multi-tasking)
Ability to hear data, retain it in memory, and then use a keyboard to accurately recall and enter the data. (Memory Recall: Numeric (Audio))
Ability to use maps for determining routes and locations. (Suburban-Rural Map Reading)
Ability to correctly spell words that sound similar but are spelled differently and have differing meanings depending on the context in which they are being used. (Spelling (Audio))
Ability to read and comprehend written passages. (Reading Comprehension)

INTERVIEW & WRITTEN EXERCISE:
Develops self
Flexibility
Problem Solving
Conscientiousness and reliability
Meeting client needs
Communication (oral & written)
Teamwork
Self-Control and composure

The following may be applied / assessed at a later date (may be needed for the job)

Ability to type/keyboard 43 net words per minute (w.p.m.) with less than 5% error rate

Conditions of employment

RCMP Top Secret security clearance
Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court of law
Ability and willingness to travel for mandatory operational training
Ability and willingness to work on short notice and overtime to meet operational needs
Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing
Meets and maintains the medical profile standards established for the position
Work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A computer exam will be administered (CritiCall).

A typing test will be administered (CritiCall).

A written examination will be administered.

An interview will be administered.

A medical will be required (this may take up to 6-12 months for completion).

A security investigation will be launched for a RCMP Top secret security clearance (this may take up to 6-12 months for completion).

Candidates must meet the essential qualifications to be appointed to a position.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of education credentials. If you obtained your education outside Canada, it is your responsibility to demonstrate its equivalence. Please take a look at the following link for more information : http://www.cicic.ca/383/foreign-credential-recognition.canada.

You must provide proof of your Canadian Citizenship.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Our means of communication with applicants are via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.