Non-Insured Health Benefits Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Workplace:

At the time this job opportunity was published, Indigenous Services Canada employees had not yet returned to their workplace due to the context of COVID-19. Therefore, the successful candidates may have to work remotely until further notice.

The official workplace for the position of Non-Insured Health Benefits Analyst is located in Montreal. Depending on the needs and requirements of the service, the possibility of a telework arrangement could be considered. The request will be assessed in accordance with the provisions of the Directive on Telework.

Screening questions:

Candidates shall submit their application online via the GC Jobs website, as they will be asked to complete screening questions in which they must clearly demonstrate how they meet the education and experience criteria listed in the essential qualifications and other qualifications (assets).

The answer should clearly identify the role and explain relevant responsibilities and/or actions that the candidates took. Additionally, the candidates need to provide sufficient information regarding dates & duration, scope of work as well as project or job complexity (as appropriate). If applicable, they need to answer the screening questions pertaining to the other qualifications (assets). The candidates are not required to possess the asset qualifications, but they may be a deciding factor in choosing the person to be appointed.

Duties

Do you like a challenge when you come to work? If so, the position of a Benefits Analyst could be the perfect opportunity for you. You will receive a high volume of incoming calls from our clients and stakeholders in a fast paced call centre environment. You will have to process payments to clients and service providers. Due to the high volume of requests you will learn how to prioritize your day as you will have continuous interruptions, responding to inquiries over the phone and processing fax requests. This could be an opportunity for you to develop new skills and further develop skills you already have; such skills include attention to detail, improved computer skills, communication skills, conflict management, workload management and prioritization.

Work environment

At Indigenous Services Canada (ISC), our commitment to our employees is reflected in a rewarding work environment with excellent benefits, opportunities for advancement where emphasis is put on focus on learning and development.

ISC is very proud of its accomplishments:
• The Department is working with partners to improve access to high-quality services for First Nations, Inuit and Métis. The vision is to support and empower Indigenous people to independently deliver services and manage socio-economic conditions in their communities.
• ISC is involved in the important work that contributes to reconciliation with Indigenous people.
• ISC plays a role in supporting services and programs in communities such as education, economic development, housing, community infrastructure and social support.

We look forward to meeting you!

Intent of the process

A list of qualified candidates may be established to staff similar or identical positions at Indigenous Services Canada (ISC) or in other departments with various tenure, linguistic profiles or security requirements, which may vary.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or employer-approved alternatives.

NOTE:
The employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
Experience researching information and resolving problems in a customer service environment.
Experience in using one or more of the following: word processing software, spreadsheet applications, online data retrieval applications.

COMPETENCY:
Aboriginal Cultural Competency.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:
( Not essential, but preference may be given to candidates who possess asset qualifications.)
Experience working effectively with First Nations, Inuit and Métis.
Experience in determining eligibility and processing benefit requests.
Experience providing front line customer service.
Experience working in a call centre environment.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES:
Communication – Oral.
Communication – Written.
Prioritize.
Analysing.
Teamwork.
Client Service Orientation.
Attention to detail.

The following may be applied / assessed at a later date (may be needed for the job)

CURRENT AND/OR FUTURE ORGANIZATIONAL NEEDS
( Not essential, but preference may be given to candidates who possess the organizational needs.)
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration).

OPERATIONAL REQUIREMENTS:
Willingness and ability to work overtime or extended hours.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.