Start a career with an agency at the forefront of Canada’s border security!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Only applications submitted via this portal will be accepted. If you encounter any problems or issues when submitting your application with the Public Service Resourcing System (PSRS) online portal, please contact the Public Service Commission (PSC) through their “Contact us” page (https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/contact-us.html). If you need to contact the PSC, please advise us to avoid any unnecessary delays in the application process.

Applicants must clearly demonstrate in their online application via the screening questions, how they meet the essential and asset education and experience qualifications in the text boxes provided.

Please ensure you provide concrete examples of the activities you have actually performed and how those activities meet the requirements. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. Candidates will not be solicited for incomplete or missing information. Failing to do so could result in your application being rejected.

Take the time to answer the questions with as much detail and examples as possible. Be specific about projects you’ve worked on, where (occupational title, organization), when (from, to), what your role was, what your tasks were and the actions taken.

Should you only indicate the following in your responses “See my résumé”, “Example can be provided upon request”, “Yes I do”, “I have 5 years of experience in the field”, “I acquired this experience working at XYZ”, “I meet this qualification” or similar statements, your response will not be accepted.

Please note that any information regarding this selection process is to be kept confidential.

Work environment

Do you want to be part of a dynamic organization that promotes a continuous learning environment; provides interesting and challenging developmental opportunities? Whether you are seeking employment as an administrative assistant, a cashier-counter clerk, a senior human resources assistant, an enforcement clerk, an administrative assistant to the Director, etc. this job opportunity is for you! With offices and service locations across Canada, the CBSA has the position right for you.

Intent of the process

The Canada Border Services Agency (CBSA) is looking for talented candidates to fill various administrative and clerical support services positions at the CR-03, CR-04, CR-05 and AS-01 groups and levels.

The Program and Administrative Services Group comprises positions that are primarily involved in the planning, development, delivery or management of administrative and federal government policies, programs, services or other activities directed to the public or to the Public Service.

Committed to people and service excellence, the CBSA encourages a collective staffing approach through the use of one selection process for positions with common group and levels across Canada. As such, if you are considering a career with the CBSA, you are highly encouraged to apply. By doing so, you will have access to a greater number of job opportunities through only one selection process.

The CBSA's intention is to create a national pool of candidates who meet the essential qualifications. Candidates may be evaluated further, for specific opportunities, on qualifications that are deemed necessary, whether or not the qualifications have been identified on the statement of merit criteria for this selection process. If you qualify in this selection process, you will be placed in a pool of qualified candidates accessible to all hiring managers who have vacancies to fill within the CBSA.

Positions to be filled: Anticipatory

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma or employer-approved alternatives (see Note 1)

1. The employer-approved alternative to a secondary school diploma is: An acceptable combination of education, training and/or experience.

For this process, an acceptable combination of education, training and/or experience is normally acquired with the following:
Successful completion of two (2) years** of secondary school and four (4) years of work experience in the field of clerical or administrative support.
OR
Successful completion of two (2) years** of secondary school, a combination of two (2) years of working experience and training in the field of clerical or administrative support.

**In provinces or territories where secondary school completion comprises 12 years of schooling, two years of secondary school correspond (for the purposes of these Occupational Group Qualification Standards) to ten years of schooling (normally grade 10). In provinces or territories where secondary school completion comprises 11 years of schooling, two years of secondary school correspond (for the purposes of these Occupational Group Qualification Standards) to nine years of schooling (normally grade 9 or "secondaire III").

Note: If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards through a recognized credential assessment service. Please see the Degree Equivalency link for further information.

Degree equivalency

EXPERIENCE

ALL POSITIONS:
Experience in providing administrative or clerical support services in a work environment.

Experience using ALL of the following (candidates must demonstrate that they have used all indicated ):
• Word processing software, such as Microsoft Word;
• Spreadsheet application software, such as Microsoft Excel; and
• E-mail, such as Microsoft Outlook.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English and/or French Essential, Bilingual Imperative – BBB/BBB, BBC/BBC, CBC/CBC, CCC/CCC

Information on language requirements

EXPERIENCE

ESSENTIAL EXPERIENCE FOR CR-05 AND AS-01 ONLY:
Experience in providing advice and guidance on administrative or program support services in a work environment such as, but not limited to preparation of administrative or program reports, reviewing and assessing client requests, providing options and recommendations on the appropriate procedures, etc.

COMPETENCIES
Attention to detail
Reasoning skills
Being organized
Decisiveness
Service Excellence
Integrity

ABILITIES
Ability to Work in a Team
Written Communication

The following may be applied / assessed at a later date (may be needed for the job)

A College Diploma (DCS) from a recognized post-secondary educational program.

Graduation with a bachelor's degree from a recognized post-secondary institution.

Degree equivalency

Experience in research, analysis and synthesis of information from a variety of sources.

Experience providing administrative and/or program support services to a manager.

Experience in overseeing the work of an administrative support team.

Experience in verifying and tracking various financial reports in a work environment.

Experience in coordinating logistics for meetings, information sessions or events (such as, but not limited to sending invitations, preparing the agenda, reserving rooms, equipment, etc.)

Experience in making travel arrangements and processing travel claims on behalf of others in a work environment.

Experience working in a Human Resources discipline (ex. classification, labour relations, employment equity, official languages, staffing, HR planning, etc.).

Experience using a financial management system such as, but not limited to, SAP, CAS, etc.

Experience using advanced MS Excel functionalities (ex. macro, pivot tables, advanced formulas, etc.).

Experience managing and maintaining a calendar for a manager.

Experience providing records management services (services may include, but are not limited to, indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data).

Experience working in a mailroom or shipping facility.

Experience with cash or cashier handling duties.

ORGANIZATIONAL NEEDS:
In support of achieving a diversified workforce and to address under-representation of Employment Equity groups, consideration may be given to qualified candidates self-identifying as belonging to one or more of the following Employment Equity groups: Women, Aboriginal peoples, Persons with a Disability or Visible Minorities.

Placement of CBSA employees affected by Workforce Adjustment.

Conditions of employment

Reliability Status security clearance

Some positions may require various terms and conditions of employment such as, but not limited to:
• Enhanced reliability security clearance
• Secret security clearance
• Possess and maintain a valid driver’s license or mobility associated with a driver’s license
• Ability to travel, with advance notice
• Work various shifts, including evening and weekends
• Ability to work overtime
• Ability to lift and/or carry up to 25 kg.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Due to the prevailing COVID-19 situation, the majority of employees are currently working remotely until further notice. These circumstances may change eventually depending on the changes in work environment and positions being staffed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Top-down selection may be used during the assessment process which means that only candidates who achieve the pass mark and are among top ranking scores may be given further consideration in this selection process.

Candidates will be required to submit their proof of education documents should they be considered for appointment.

ASSESSMENT STRATEGY
Below outlines the planned stages for the selection process. Please note that only successful candidates will be invited to participate in the subsequent stage in the process. Additional information including dates will be confirmed at a later stage in the process through emails.

Step 1 : Online Test. This step will occur before the screening of candidate applications and will take place within a month following the poster closing.
Step 2 : Screening of the essential education and experience qualifications.
Step 3 : Candidate Achievement Record (CAR).
Step 4 : Screening of asset qualifications.

Candidates who wish to be considered for bilingual positions, and who do not possess valid Second Language Evaluation results, will be invited to complete two Second Language Evaluation Unsupervised Internet Tests:
1. The Unsupervised Test of Written Expression for Level B or C and
2. The Unsupervised Test of Reading Comprehension for Level B or C
The tests allow candidates to be assessed from home, and are available as a temporary measure in response to the COVID-19 situation. These tests will be administered online concurrently with other assessment stages of the process.

LEAVE/ABSENCES DURING THIS SELECTION PROCESS
It is the responsibility of the candidate to notify the Agency’s contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons 5) Participation in a different appointment process or another reason that is considered reasonable by the assessment committee.

All communications regarding this process will be administered via e-mail. It is the candidate's responsibility to provide a valid e-mail address (both professional and personal) and update their personal information when/if it changes. Candidates should include an email address that accepts emails from unknown users (some email systems block these types of emails).

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.