Major Case Management Client Services Coordinator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the person listed under Contact information.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions. You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/

Duties

Reporting through the E-Division Major Case Management Operational Service Centre (MCMOSC), the Client Service Coordinator (CSC) provides operational support through client service activities, inclusive to electronic-Major Case Management (e-MCM). CSCs represent the MCMOSC program, acting as the primary point of contact for Senior Investigators, Civilian Members and Public Service Human Resources within their respective portfolios.

CSC objectives and key responsibilities include:
• The provision of advanced and individualized eMCM solutions to divisional operations within their respective portfolio.
• Strategic Planning both within their portfolio, and as a collaborative participant in Program Level initiatives.
• Leading accountability measures both within their portfolio and at the Program Level.
• Formulating, developing and delivering, specialized training materials, courses, workshops, developmental pathways, and SOPs.
• Negotiating, on behalf of the MCMOSC Program, unit level agreements for eMCM support or assignment agreements.

This position is also responsible for the direct supervision, training and performance management of the subordinate Information Systems Application Specialists.

Work environment

This position is located in a law enforcement environment which includes regular contact with uniformed and armed police officers. You may be exposed to highly sensitive and confidential information, which may be of a graphic nature that may have a strong emotional impact. Graphic material may include, but is not limited to, murder scenes and assault victim(s), autopsy photos, 911 audios and material relating to child exploitation investigations.

The Major Case Management Operational Service Centre is located out of the RCMP “E” Division Headquarters, 14200 Green Timbers Way, in beautiful Surrey, BC. Headquarters is situated near the heart of downtown Surrey, near Skytrain, transit and the Guildford Mall. The facility hosts a cafeteria, Tim Hortons, and a gym. There are many free health and fitness classes as well as sports leagues to participate in, such as Yoga, Zumba, Meditation, Badminton, Soccer, and Tabata to name a few. There are also walking trails right at the entrance to the building.

Intent of the process

The immediate need is staff one full-time indeterminate position.

A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a temporary or permanent basis, at full or part time hours).

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Graduation with a diploma from a recognized post-secondary institution with an acceptable specialization in information administration, information management, or related field relevant to the work to be performed
OR
A secondary school diploma and extensive* experience in a relevant operational information management function within a law enforcement environment.

*Extensive experience refers to experience normally associated with performance of the duties on a full-time basis over a consecutive period of five (5) years

Degree equivalency

EXPERIENCE:
(EX1) Recent and significant** experience managing information in a relational database.
(EX2) Recent and significant** experience working within the electronic disclosure function.
(EX3) Recent experience* in supervision of employees including mentoring and performance management.
(EX4) Experience in preparing and delivering training sessions or presentations.
(EX5) Recent and significant** experience in creating reports using Business Intelligence (BI) applications such as Crystal Reports and SQL Server Reporting.

*Recent experience refers to experience acquired during the last 2 years.
**Recent and significant experience is defined as the depth and breadth of experience associated with the performance of duties on a continuous basis over approximately 2 years within the last 3 years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
(EK1) Knowledge of Human Resource policies and procedures.
(EK2) Knowledge of applicable legislation, policies, procedures and case law surrounding file management and disclosure.
(EK3) Knowledge of retrieving data from a relational database using Crystal Reports and SQL.

COMPETENCIES:
(EA1) Ability to communicate effectively orally and in writing.
(EA2) Ability to plan, organize, and address multiple priorities.
(EA3) Ability to analyze problems and evaluate solutions.
(EA4) Ability to manage conflict.
(EA5) Ability to facilitate learning.

PERSONAL SUITABILITY:
(EPS1) Conscientiousness and Reliability.
(EPS2) Flexibility.
(EPS3) Client Service Orientation.
(EPS4) Effective Interpersonal Relationships

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE:
(AE1) Recent* experience using Major Case Management software applications, for example Evidence & Reports, SUPERText, and Powercase.
(AE2) Experience working in support of major case managed investigations or operational work in the law enforcement community.
(AE3) Experience in developing and maintaining relationships with internal and external stakeholders.

*Recent experience refers to experience acquired during the last 2 years.

OPERATIONAL REQUIREMENTS
Willingness and ability to travel frequently for work-related matters.
Willingness and ability to work overtime on short notice based on operational requirements.
Some positions require the willingness and ability to work flexible hours on short notice to meet operational needs.

Conditions of employment

Obtain a valid RCMP security clearance at a minimum of Enhanced Reliability Status. Some positions may require Secret or Top Secret security clearance.
Possession of a valid driver’s license.
Willingness and ability to travel frequently for work-related matters.
Willingness and ability to work overtime on short notice based on operational requirements.
Some positions require the willingness and ability to work flexible hours on short notice to meet operational needs.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/good-character . The security requirements are the same for all employees of the RCMP.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

Your resume must accurately reflect your employment history and support your qualifications.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

Written test(s) may be administered.

Interviews may be conducted.

Reference checks may be conducted.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

This process and the resulting pool will only be used to staff positions in the RCMP.

Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.

Any information provided by a candidate through their application or assessment that is deemed to be incorrect or fraudulent will be eliminated from further consideration.

All information obtained throughout the selection process, from time of application to close of process, may be used to evaluate candidates.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.