PROGRAM OFFICER

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note that the selection process has been amended to extend the closing date to December 14, 2020 - 23:59, Pacific Time.

Our Departmental values guide us in everything we do. Service Canada is seeking candidates who identify with our Departmental values:

• Respect for Democracy: The system of Canadian parliamentary democracy and its institutions are fundamental to serving the public interest. Public servants recognize that elected officials are accountable to Parliament, and ultimately to the Canadian people, and that a non-partisan public sector is essential to our democratic system.

• Respect for People: Treating all people with respect, dignity and fairness is fundamental to our relationship with the Canadian public and contributes to a safe and healthy work environment that promotes engagement, openness and transparency. The diversity of our people and the ideas they generate are the source of our innovation.

• Integrity: Integrity is the cornerstone of good governance and democracy. By upholding the highest ethical standards, public servants conserve and enhance public confidence in the honesty, fairness and impartiality of the federal public sector.

• Stewardship: Federal public servants are entrusted to use and care for public resources responsibly, for both the short term and long term.

• Excellence: Excellence in the design and delivery of public sector policy, programs and services is beneficial to every aspect of Canadian public life. Engagement, collaboration, effective teamwork and professional development are all essential to a high-performing organization.

Candidates are expected to read the Statements of Values in the Values and Ethics Code for the Public Sector prior to submitting an application.

https://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=25049

In this role, you will promote and deliver federal social and labour market funding programs and services that support employers and communities throughout Canada.

We need people who work effectively with people from diverse backgrounds and who are dedicated in providing high quality client service in a fast paced, high volume environment.

If you want to:
• Use your skills, passion and dedication to support Canadians through life’s big moments;
• Work with people who believe diversity is one of our greatest strengths;
• Continue to develop your professional skills and take advantage of diverse learning and advancement opportunities across program areas and across the country.

If yes, than this position may be right for you.

Work environment

Working at Employment and Social Development Canada/Service Canada gives you the chance to help strengthen Canada’s economy, society and communities.

The office is located in Richmond Hill with convenient access to Highway 404 with close proximity to various amenities.

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What kind of work will you do?
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As a Program Officer you will make a difference in the lives of Canadians through these activities:
• Providing information, advice and guidance to internal and external stakeholders.
• Assessing and making recommendations on Grants and Contribution applications, Labour Market Impact Assessments and other employer support programs.
• Interpreting and applying policies, procedures and legislation
• Negotiating funding proposals and monitoring approved projects and/or agreements.
• Researching and analyzing labour market data for various industries.
• Developing integrated and strategic approaches involving different projects addressing complex situations for the community.

Intent of the process

A pool of qualified candidates will be established to staff Program Officer positions.

The pool may be used to staff similar positions within Employment and Social Development Canada, Ontario Region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma (GIT-320); or an acceptable combination of education, training and/or experience).

If you are screened into the process and contacted, you are expected to provide proof of education upon request. If you were educated outside of Canada, you must have your credentials assessed against Canadian education standards (Canadian equivalency). Failure to provide the required proof could result in rejection of your candidacy.

For further information, see link below.

Degree equivalency

In your application, you will be given the opportunity to tell us about your experience in delivering services or programs to the general public where you were required to obtain and clarify information. As this job involves administration of Grants and Contributions (G&C’s) as well as other employer related programs (such as but not limited to, Canada Summer Jobs, Work-Sharing, Temporary Foreign Worker Program), we want you to tell us if you have specific work experience related to these programs, and any success stories or accomplishments you want to share.

Experience:
• Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

If you possess any of the following, it is to your advantage to share the information with us. Sometimes, this information may be a deciding factor in choosing the person to be considered for an appointment.

Education:
• Graduation with a degree from a recognized post-secondary institution
• Graduation with a degree from a recognized post-secondary institution in Sociology, Economics, Marketing, Social Policy, Public Policy, English or French

If you were educated outside of Canada, you must have your credentials assessed against Canadian education standards (Canadian equivalency).

Degree equivalency

Experience:
• Experience working in a challenging client service environment.
• Experience in collaborating with stakeholders or community partners with a focus on issues related to indigenous people, persons with disabilities, newcomers, seniors, youth, families and workers, employers, and/or vulnerable groups

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Competencies:
• Ability to communicate effectively and professionally in a team environment and with the public, verbally and in writing. (Written and Oral Communication)
• Ability to prioritize client needs and deliver solutions to achieve a positive outcome. (Client Oriented)
• Ability to understand a situation within a whole integrated system or life cycle; rather than an individual part. (Analytical Thinking)
• Demonstrates respect to others and understands how their own actions affects others. (Interpersonal Awareness)
• Ability to identify underlying issues in a complex situation and understand context from information that may not always be clear. (Conceptual Thinking)
• Ability to make decisions quickly and confidently. (Decisiveness)

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE)section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENTS:

• Willing and able to work outside core hours, including evenings and weekends, as per operational requirements.
• Willing and able to travel within the service area, as per operational requirements (may require overnight accommodation).
• Willing and able to travel by various modes of transportation.

Conditions of employment

Reliability Status security clearance

Other Conditions of Employment:
• Willing and able to travel for training purposes

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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COMMUNICATIONS
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Acknowledgment of receipt of applications will not be sent.

Emails will be used for all communications, including invitations for assessment, so it is important to keep your information up-to-date and provide a valid email address. Make sure your email system accepts emails from unknown users. If you do not respond to our communications, we will interpret as your withdrawal from the process.

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ASSESSMENT
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Candidates must meet all the essential criteria in order to be appointed. However, applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

A variety of assessment tools may be used (for example, a written examination and/or interview through videoconference, a reference check, etc) to determine qualification for the role.

At the time of assessment, confirmation of current/previous employment and/or references will be required.

Please note that asset qualifications, top-down and/or random selection may be used at any stage of the assessment process to identify which applications will be given further consideration.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Information on accommodation for persons with disabilities: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-government-canada-jobs-testing-accommodation-measures.html

If you require any technical aid or accessibility requests, please inform us so measures can be determined to facilitate your full participation in the process. All information received will be kept confidential.

All information collected during the selection process, from the time of application to the end of the process, can be used to evaluate candidates.

At the time of assessment, proof of Canadian Citizenship and proof of Education will be required. A security clearance check will also be administered following the assessment process.

Thank you for taking the time to consider this opportunity.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.