Support Analyst, Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE:

You will be required to answer additional questions when submitting your application to this process. It is suggested that you allot yourself extra time to complete these components before the submission deadline.

As we value your time, please carefully read the Essential Qualifications that are listed below. If you DO NOT meet these qualifications, we kindly suggest that you DO NOT apply at this time. Those who do not meet one or more of the Essential Qualifications will not move onto the next phase of assessment.

Work environment

The Department of National Defence (DND) is one of the largest federal government employers. DNDs role is to provide services and support to the Canadian Armed Forces (CAF) in their operations and missions at home and abroad. As a civilian employee, you will be an important part of the Defence Team.

Intent of the process

The intent of this process is to fill one (1) vacancy immediately. A pool of candidates may be created and may be used to staff similar positions with various language and security requirements.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL QUALIFICATIONS

Education:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience:

Recent experience in cluster computing environments.
Recent experience in virtualized computing environments.
Recent experience in high-performance networking.
Recent experience in large capacity network storage arrays.

Note:
Recent experience is defined as within the last 4 years and may be comprised of knowledge and/or practical work.

Knowledge:

Knowledge of hardware/software management such as: installation, integration, deployment, maintenance, life-cycling, and troubleshooting.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Abilities:
Ability to research and troubleshoot problems.
Ability to communicate effectively orally and in writing.
Ability to analyze and make recommendations.

Competency:
Working effectively with others.
Showing initiative and being actioned-oriented.
Demonstrating integrity and respect.
Thinking things through.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Experience:
Recent experience in leading small projects.
Recent experience in determining technical requirements and recommending suitable solutions.
Recent experience in management of a high-performance parallel-processing capability.
Recent experience providing technical advice for specialized computing configurations.

Note:
Recent experience is defined as within the last 4 years and may be comprised of knowledge and/or practical work.

Qualifications/training in:
NetApp Enterprise Storage systems
Storage Backup solutions
VMWare vCenter, ESX Virtual Hosting
Cisco Networking hardware
Active Directory services
Data communications protocols and standards including TCP/IP, WINS and DHCP
Operating Systems (Ubuntu, CentOS, Windows, Oracle, Linux, ESX)

ORGANIZATIONAL NEEDS

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

In support of Strong, Secure, Engaged (SSE) initiative #24, consideration may be given to the spouses or common-law partners of CAF members.

Conditions of employment

Secret security clearance - Security Clearance required: SECRET (Level II) – CEO*.

*Canadian Citizenship required for Canadian Eyes Only (CEO) clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.