Facilitator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

All eligible candidates are expected to be available for a written exam the week of October 26, 2020.

Duties

Your role as a Facilitator: To review and attempt to resolve a high volume of complaints by air passengers against airlines, based on an analysis and thorough understanding of applicable terms and conditions of carriage, legislation, regulations, international conventions and jurisprudence; to respond to related inquiries from the public, private sector, industry and other governmental entities regarding complaints, standards, practices, issues, trends and the Agency's dispute resolution mandate and processes; and to undertake research and special projects from time to time.

Work environment

The Canadian Transportation Agency is a small organization (about 350 people) with an important mission – to advance Canadians’ economic and social well-being by:

• Helping to keep the national transportation system running efficiently and smoothly.
• Protecting the fundamental right of persons with disabilities to accessible transportation.
• Providing consumer protection for air travelers.

A great place to work: We are committed to creating a healthy and respectful workplace. Our small size enables us to meet regularly at all-staff events, and encourages dialogue and collaboration – both between managers and employees, and through inter-branch networks and tiger teams. You will have the opportunity to get to know and collaborate with many colleagues across the Agency.

Intent of the process

A pool of partially or fully qualified candidates may be established through this process to staff future positions (at equivalent level) with various tenures (indeterminate, determinate and acting) with similar requirements, various language requirements and profiles and various security requirements, which may vary according to the position being staffed.

Results of this staffing process may be used for similar positions in the Agency and other departments and agencies in the federal government.

Positions to be filled: 20

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL QUALIFICATIONS

EDUCATION:
• Completion of post-secondary education for which a diploma was obtained from a recognized institution in a field related to the positions being staffed (e.g., travel and tourism, business, law or social sciences, or another discipline related to the position) or an acceptable combination of education, training and experience.

Degree equivalency

EXPERIENCE:
• Experience conducting research and analyzing lengthy documents and complex information.

• Experience in preparing written documents to report facts, analysis, findings and recommendations (such as but not limited to briefing notes, reports, correspondence).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EDUCATION:
• Graduation with a degree from a recognized post-secondary institution in a field related to the position being staffed (e.g., travel and tourism, business, arts, social sciences, law or another discipline related to the positions being staffed).

Degree equivalency

EXPERIENCE:
• Significant* experience working in a position within the federally regulated air industry, or as a travel agent.

• Experience applying air carrier conditions of carriage, legislation or regulations in the context of regulating, delivering, or supporting an air service.

• Significant* experience resolving disputes or supporting decision-makers' resolution of disputes.

*Significant experience means that the candidate has performed duties related to the position and has experience in dealing with a wide range of situations.

OPERATIONAL REQUIREMENTS:
• Willingness to work overtime from time to time.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB to CCC/CCC
English essential
French essential

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult the link below:
https://www.canada.ca/en/public-service-commission/services/staffing-assessment-tools-resources/human-resources-specialists-hiring-managers/unsupervised-internet-testing/unsupervised-internet-test-second-language-writing-skills.html

Information on language requirements

ABILITIES:
• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.
• Ability to analyze and summarize complex information.

PERSONAL SUITABILITIES:
• Judgement
• Initiative
• Reliability
• Effective interpersonal skills

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS
Canadian Transportation Agency is committed to maintaining a representative workforce reflective of Canadian society. In support of achieving a diversified workforce and our employment equity goals, qualified candidates who self-declare in a staffing process as Aboriginal peoples, persons with disabilities, visible minorities and/or women may be selected for appointment to fulfill organizational needs, including reducing representation gaps.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You will need to provide the following :
• Canadian Citizenship, if applicable
• School Diploma
• SLE, if applicable
• Reference contact information (including your current Supervisor and past Supervisor)

A written examination will be administered.

Reference checks may be sought.

Dates and times for the assessments will be determined by the employer. Scheduling of alternative assessment dates will only be considered for religious reasons, death in the family, in cases of serious illness or for a reasonable reason approved by the selection committee. A doctor's certificate or other proof will be required.

All written communication obtained throughout the selection process, from the time of application to close of process, could be used to evaluate the candidate.

Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application

NOTICE : It is your responsibility, as an applicant, to clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications and that adhere to the stipulated format. Please note that it is not sufficient to simply state that the qualification is "met" or to provide a listing of current or past responsibilities. You must provide concrete examples which clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications. Failure to do so may result in your application being rejected.

The Asset Qualifications contained in the Statement of Merit Criteria may be used as a screening tool. Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Pass marks will be established for each qualifications. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. Cut-off scores and/or top-down approach may be used at any stage of the staffing process if there are a sufficient number of candidates to meet anticipated staffing needs.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.