Program and service delivery clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

We understand the importance of finding a mutual fit. Here’s some more information on how amazing we are, and why you should be a part of our team.

The Office Environment:
We work in an open and vibrant one of like-minded people that encourages collaboration and support among employees. There are social committees, events, and other office activities to keep you fully engaged in the workplace. Employment and Social Development Canada is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation…and we try to have as much fun as possible in the process.

The Career:
A career as a Program and Service Delivery Clerk (PSDC) presents an exciting and challenging opportunity to make a difference in the lives of Canadians. Your duties include, but are not limited to:
♦ Communicate with clients and employers to obtain and provide required information.
♦ Apply established procedures and guidelines relating to the validation of information for both administration and program delivery.
♦ Analyse and validate data and/or documentation for accuracy, completeness and compliance. Carry out fact-finding activities to research and retrieve information in order to determine benefit entitlement.
♦ Make administrative decisions on straight forward/non-complex applications that are complete and in compliance with the established criteria, procedures, guidelines and system authorities.
♦ Identify and refer complex cases to the appropriate level for decision within clearly established procedures and guidelines.
♦ Obtain, input, maintain and extract data and documentation related to applications, claims, and other administrative forms.

The Benefits:
Is there anything better than a flexible work schedule? No! We offer that, along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include: vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career advancement.

Intent of the process

ANTICIPATORY
It is the intent to establish a pool of qualified candidates for current and/or future vacancies.

This pool may be used to staff temporary or permanent positions within Employment and Social Development Canada in the Atlantic Region. This pool may also be used to staff similar positions within Employment and Social Development Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION :
♦ Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

NOTE:
- A Secondary School Diploma refers to a High School Diploma.
- Equivalencies granted by provincial and territorial authorities (e.g. - General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
- A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma.
* A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).
- The PSC Test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT-320)
- The acceptable combination will be evaluated by considering the highest level of education achieved and the depth and breadth of training and/or experience accumulated in customer service and/or in an office setting

Degree equivalency

EXPERIENCE :
♦ Experience in using technology (e.g. e-mail, Internet and word processing)
♦ Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

ABILITIES AND PERSONAL SUITABILITY :
♦ Communication (written)*
♦ Working with Others*
*Will be assessed via written responses in the application stage.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC

Information on language requirements

ABILITIES AND PERSONAL SUITABILITY :
♦ Communication (oral)
♦ Communication (written)*
♦ Thinking Skills
♦ Verification and Accuracy
♦ Client Focus
♦ Dependability
*Will be assessed throughout the process

The following may be applied / assessed at a later date (may be needed for the job)

ABILITIES :
♦ Using Technology

OPERATIONAL REQUIREMENTS :
♦ Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

OTHER CONDITIONS OF EMPLOYMENT :
♦ Willing and able to travel for training purposes
♦ Willing and able to work shift work

Other information

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

LANGUAGE
♦ Candidates are entitled to participate in the selection process in the official language of their choice.
♦ To be considered for a Bilingual Imperative CBC/CBC position, you must already have Second Language Evaluation results at the BBC/BBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.
♦ To obtain a copy of SLE results, candidates may make a request at the following website https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html. For more information on SLE, visit the following web-site: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html.

TESTING AND INTERVIEWS
♦ Written test(s) will be administered.
♦ Interviews will be conducted.
♦ Reference checks will be sought.

SCREENING AND SELECTION
♦ Candidates must meet all of the essential qualifications to be appointed to a position.
♦ Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.
♦ If you do not fully complete the screening questions as instructed, you will be screened out.
♦ Only screened in candidates will be contacted for further assessment.
♦ A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

APPLICATIONS AND COMMUNICATION
♦ If you are currently employed with the Federal Public Service, please indicate your current group and level as well as your tenure and the organization you are working for.
♦ On-line applications through the Public Service Resourcing System will be accepted. To submit an application on-line, please click on the button "Apply Online". Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.
♦ The following are some of the benefits associated with applying on-line:
- Applicants can create a profile and a resume that can be used when applying for other
processes without having to recreate a new application each time.
- Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.
- Applicants can verify the status of their applications, at any time.
- Applicants can be notified electronically of tests or interviews and results. For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.
♦ Our intention is to communicate with applicants by e-mail for screening/assessment purposes (including sending invitations for interviews). "IMPORTANT" It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.