Employee Assistance Program Coordinator-Counsellor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

NOTE:
- The classification of the positions to be staffed are currently or will shortly be subject to review.
- Candidates MUST submit their application through the online system available at: GC jobs. Applications submitted in any other format will not be accepted.

Duties

- Regionally administering and coordinating the EAP;
- Providing assessment, short term counselling, Critical Incident Stress Management (CISM) services, referral and follow up to CBSA employees;
- Coordinating and delivering information sessions/workshops/training on personal and/or work-related subjects that may promote well-being;
- Selecting, coaching, training and monitoring Peer Support Agents;
- Providing advice and guidance to managers and/or union representatives as required through the EAP Advisory Service, which covers topics such as individual employee issues/ concerns, conflict and other team issues, coaching and leadership, etc.;
- Collecting, compiling and analyzing regional statistical information;
- Planning and designing various mental health initiatives such as surveys and promotional strategies, coordinating/implementing them, as well as analyzing and evaluating the results;
- Taking the lead or participating in national initiatives spearheaded by the National EAP Manager (ex: update guidelines or training materials, addition or update of tools on intranet, development of a strategy or plan for suicide awareness or specific events, etc.

Work environment

Are you willing to work in an armed law enforcement environment?

Do you want to be part of a dynamic organization that promotes a continuous learning environment; provides interesting and challenging developmental opportunities?

The indeterminate position to be staffed is at 100 Metcalfe, Ottawa and the term position is at 2270 St-Laurent, Ottawa. But note that all coordinator-counsellors are mostly working from home at the moment.

Now is the time to make you mark and be part of our vibrant team today!

Intent of the process

The intent of the process is to staff one indeterminate position, one term position and to establish a pool for future vacancies. The pool established from this process may be used to staff similar positions within the CBSA across Canada.

Positions to be filled: 2

Information you must provide

Your résumé.

A covering letter in 400 words (maximum) "Please submit a cover letter. Note that the cover letter is only used to assess the knowledge asset mentioned below: Knowledge of the challenges associated with providing EAP or mental health services in an armed law enforcement environment." The cover letter may be applied and assessed at a later date."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

1- A Master's degree from a recognized post-secondary institution with specialization in Counselling, Social Services, Behavioral Sciences, Psychology or Educational Counselling
AND

Degree equivalency

2- Occupational certification: Eligibility for a professional designation recognized by a professional association in the counselling field.

You will be asked to bring with you a proof of current or past membership to a professional designation and/or association. If you are not a former or current member, you will be asked to bring documentation demonstrating that you meet the criteria to become a member of a specific professional designation and/or association. Therefore, please ensure that you possess the required documentation.

EXPERIENCE:

EXP1. A minimum of 5 years of experience (as part of the major job duties) in providing guidance and counselling as it relates to psycho-social interventions.

EXP2. Experience in providing professional advice to senior management on complex issues.*

EXP3. Experience coordinating and facilitating well-being sessions and training.

*Complex issues are defined as issues that involve various aspects which require the consideration of many interrelated facets before a solution can be suggested.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

ABILITIES:

- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to analyze issues and recommend solutions or alternative courses of action.
- Ability facilitating well-being workshops.
- Ability to lead and coordinate a team of volunteers or other group.
- Ability to offer short-term counselling services based on a solution focused model.

PERSONAL SUITABILITY:

- Effective Interpersonal Relations
- Initiative
- Judgement
- Discretion
- Reliability
- Autonomy

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

CERTIFICATION:

1- Mental Health First Aid trainer certified by the Mental Health Commission of Canada.

2- Certification in Critical Incident Stress Management.

EXPERIENCE:

AEXP1. Experience in participating in national scope projects or national working groups.

AEXP2. Experience in an Employee Assistance Program (EAP).

AEXP3. Experience in a law enforcement environment.

AEXP4. Experience in Critical Incident Stress Management.

AEXP5. Experience designing well-being sessions.

KNOWLEDGE:

- Knowledge of the challenges associated with providing EAP or mental health services in an armed law enforcement environment.

ORGANIZATIONAL NEEDS:

- Placement of the Canada Border Services Agency Employees affected by Workforce Adjustment.
- Placement of the Canada Border Services Agency accommodated employees.

OPERATIONAL REQUIREMENTS:

- Willingness to carry and respond to a cellular phone.
- Willing and able to work overtime on short notice.
- Willing and able to travel occasionally. (temporarily on hold because of Covid-19).

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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ASSESSMENT
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Candidates must meet all the essential qualifications to be appointed to a position.

You may be assessed using a variety of assessment tools, such as, but not limited to: written exams, interviews, simulation exercises, reference checks, etc.

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

Management may also decide to use a random and/or top down selection of candidates in the determination of those to be given further consideration in the assessment process.

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OFFICIAL LANGUAGE
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Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

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COMMUNICATION
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Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

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OTHER INFORMATION
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Please ensure that your Personal Record Identifier (PRI) is included in your application if you have one.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Indeterminate employees at the same group and level or equivalent could be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.