Come join our dynamic team to help protect Canadian consumers!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

The Financial Consumer Agency of Canada (FCAC) protects Canadian financial consumers. FCAC supervises Federally Regulated Financial Entities (FRFEs), ensuring that they comply with consumer protection measures set out in legislation, and promotes financial education, strengthening the financial knowledge, skills and confidence of Canadians and raising awareness of consumer rights and responsibilities.

To deliver on this mandate, FCAC draws on the skills and experience of a broad array of professionals, working at different levels and with different expertise.

FCAC supervises FRFEs through three interconnected pillars of activity: promotion, monitoring and enforcement. Working as an Officer within one of the 3 pillars of the Supervision and Enforcement Branch, you may be called upon to:
• communicate to FRFEs their obligations and FCAC’s expectations of them;
• conduct examinations of FRFEs compliance with consumer protection provisions;
• monitor and support FRFEs compliance activities;
• investigate potential breaches of market conduct obligations;
• conduct research initiatives, including industry reviews, and provide policy advice to management;
• work with other regulators, FRFEs, and other stakeholders to promote awareness of consumers’ financial rights and responsibilities.

If you have strong analytical and communication skills and a willingness to collaborate to make a difference for Canadian consumers, now is the time to apply! Come, join our team, and make a difference.

Work environment

Located in downtown Ottawa, with an office in Toronto, and fully equipped to work virtually, FCAC is a separate agency subject to the Public Service Employment Act (PSEA). We offer the same pension and benefits plans as the core public administration. In addition you will benefit from a minimum of four (4) weeks of vacation leave per year, earn a competitive salary, and be eligible for performance pay. We are also pleased to offer flexible work arrangements and a broad range of learning opportunities to help you grow and contribute your best. We have our own unique classification system (RE and REX) with relevant salary equivalences noted above.

Our people are our strength and we're looking for highly engaged and talented individuals to join our team!

Intent of the process

The intent of this process is to staff 4 positions in Ottawa and 2 positions in Toronto.

This selection process may be used to establish a pool of qualified candidates, which could be used to staff similar or identical positions with various linguistic profiles and requirements, various locations, security profiles and various tenures.

Preference may be given to applicants who are members of one or more of the following groups: women, Aboriginal peoples, persons with disabilities and members of a visible minority group.

Volume management strategies may be used at any time during this selection process.

Positions to be filled: 6

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• Degree from a recognized university in commerce, business administration, law, economics, accounting, or social sciences or an acceptable combination* of education and relevant experience.

*An acceptable combination is defined as a postsecondary education and at least three (3) years of relevant work experience to the position being staffed.

Degree equivalency

Experience:
E1. Experience researching, and synthesizing information from various sources.

E2. Experience liaising with a variety of stakeholders (e.g. other government departments/agencies, non-governmental organizations, private sector entities etc.).

E3. Experience preparing written documents, (such as briefing notes, executive summaries, correspondence, presentations or reports) for management or external stakeholders.

E4. Experience in providing advice and recommendations to management.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications:
AE1. Professional designation in a related field (e.g. Certified Financial Analyst).

AE2. Experience in risk assessment, compliance evaluation and/or with corporate governance.

AE3. Experience interpreting or applying legislation and/or regulations (in a legislative context).

AE4. Experience in data analytics (i.e. creating, managing and maintaining large and/or complex data sets to analyze and manipulate data).

AE5. Experience working on matters related to financial services and/or payments industry.

AE6. Experience working for a regulatory organization in a field related to the position.

AE7. Experience in conducting investigations, audits or evaluations in an industry-related field (i.e. banking, health, safety).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual - imperative (BBB/BBB)
Bilingual - imperative (CBC/CBC)
English Essential

Information on language requirements

• Knowledge of FCAC.

• Demonstrating integrity and respect;
• Thinking things through;
• Working effectively with others; and,
• Showing initiative and being action oriented.

• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

Willingness and ability to travel.
Willingness and ability to work overtime.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Various assessment tools may be used in this selection process such as: cover letter written tests, performance assessments, interview, reference checks etc. All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

Candidates invited to an interview will be required to provide proof of their education credentials, in the form of a diploma or official transcript (original documents only).

You are entitled to participate in the appointment process in the official language of your choice. Please indicate your preferred official language in your application.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

We will only accept on-line applications received via the jobs.gc.ca site. There are some benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application. Applicants can modify their application/résumé at any time BEFORE the closing date indicated on the job advertisement.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.