Reference Number
SIF20J-021091-000096
Selection Process Number
20-21-SIF-EA-6762
Organization
Office of the Superintendent of Financial Institutions Canada
Year
2020-2021
Days Open
3
Classification
RE03
City
Ottawa
Type
External
Total
75
Employment Equity
33
(44%)
Screened out
32
(42.7%)
Screened in
43
(57.3%)
Employment Equity 44% 33
Screened Out 42.7% 32
Screened In 57.3% 43
Women 9.3% 7
Visible minority 38.7% 29
Indigenous 0% 0
People with disabilities 0% 0
English 49.3% 37
French 50.7% 38
Citizens 64% 48
Permanent Residents 0% 0
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
This position is located in Ottawa, Ontario. As a result of the global pandemic, OSFI employees are currently working from home. Should the current telework environment no longer apply, the successful candidate will be required to report to and work onsite from the Ottawa, Ontario office.
The IT Support Officer will provide end-user operational technical support services for OSFI staff to ensure that authorized end-user IT hardware/software and network resources are accessible, operational and being used effectively. These IT support services include the installation, configuration, monitoring, troubleshooting and support of a variety of end-user hardware/software components, the provision of advice, assistance and instruction on their use and application as well as administering part of the shared end-user components of OSFI's network infrastructure in a help-desk environment.
The Office of the Superintendent of Financial Institutions (OSFI) is an independent agency of the Government of Canada, established in 1987 to contribute to the safety and soundness of the Canadian financial system. OSFI supervises and regulates federally registered banks and insurers, trust and loan companies, as well as private pension plans subject to federal oversight.
What OSFI offers
OSFI is a separate agency that offers a competitive salary and eligibility for performance pay annually. People are the foundation of our organization. You will become part of a diverse community that acknowledges that everyone has varied experience and fosters an environment where communication and teamwork amplify our effectiveness.
Mandate
The work you do at OSFI matters. Your efforts contribute to the safety and soundness of the financial sector. A strong financial sector promotes competition, and benefits all Canadians.
Learning & Development
Our organization understands that ongoing learning and development is critical and necessary, and must evolve with developments in the Financial Sector. Learning and Development is a key component of our Human Capital Strategy.
Community & Culture
We strive to create a working environment that allows employees to work to their fullest potential. We strive to promote employee wellbeing, including a focus on balancing work and personal needs. Subject to operational requirements, we offer opportunities for flexible working arrangements.
Benefits
As a Federal Government Agency, OSFI offers a number of competitive benefits to its employees, including a Defined Benefit Pension Plan, maternity and parental leave benefits, vacation (4 weeks), personal and family leave days.
This selection process may be used to establish a pool of qualified candidates, which could be used to staff similar or identical positions with various linguistic profiles and requirements, security profiles and various tenures.
Positions to be filled: 1
Your résumé.
Education:
- Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.
Experience:
- Recent* and significant** experience providing Tier-1 support in a call center environment
- Recent* and significant** experience providing support in an Enterprise scale Microsoft environment with its related hardware
- Recent* and significant** experience troubleshooting in a Microsoft Office environment (Office 2010-2016)
- Experience using call tracking software
- Experience in providing users with instructions over the telephone
*Recent is defined as relevant experience gained within the last five years
** Significant is defined as approximately three years of relevant experience
In addition to the Essential Qualifications identified above, please provide details if you possess one or more of the following Asset Education and Asset Experience criteria identified below.
Education:
- MCP, MCSE
- A+ (CompTIA) Certification
- HDI Certification
You may be required to meet a combination of any of these asset experience criteria:
Experience:
- Remote access VPN client support
- Supporting Executive level users
- Use of ITIL-based Ivanti call tracking software (HEAT)
- Experience in an enterprise-wide operating system upgrade or rollout
- Experience in a major hardware upgrade or rollout
- Familiarity with computer imaging using technologies such as Microsoft System Centre Configuration Manager (SCCM), Microsoft Deployment Toolkit (MDT), Microsoft User State Migration Tool (USMT), Preboot Execution Environment (PXE)
Bilingual - Imperative (BBB/BBB)
Information on language requirements
Knowledge:
- Knowledge of Windows Active Directory at the User Administrator, Group Administrator and Print Administrator levels
- Knowledge of remote control tools and procedures
- Knowledge of networking troubleshooting at the client level
- Knowledge of printer problems and resolutions
- Knowledge of hardware diagnostics
Competencies:
- Professional Judgment
- Service Orientation
- Results Orientation
- Working as a Team
- Excellent Written Communication Skills
- Excellent Oral Communication Skills
Knowledge:
- Knowledge of Cognos Business Intelligence Tools (ReportNet)
- Knowledge of Encryption
- Knowledge of Smartphone support in an Enterprise environment
- Knowledge of ITIL processes and procedures
- Knowledge of Windows 10 Professional operating system
Organizational Needs:
- In order to meet the organization’s employment equity objectives in support of a diversified workforce, ‘right fit’ selection for this position may be made from among qualified candidates who self-declare as being Persons with a disability or Aboriginal peoples.
Operational Requirements:
- Availability and willingness to work flexible hours as required
- Availability and willingness to travel on short notice
- Availability and willingness to work overtime on occasion
Secret security clearance
- In our current telework environment, the ability to work remotely from home within Canada with access to Internet in one’s residence is a condition of employment.
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
In order for your application to be considered, you must submit a completed questionnaire. You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather, you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.
By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.
A written examination may be administered.
An interview may be administered.
Reference checks may be sought.
The ability to communicate effectively in writing may be assessed using the candidate's application, as well as through the evaluation process.
Please note that OSFI has offices located in Ottawa, Toronto, Montreal, and Vancouver. If you are screened in, you may be required to travel to one of these locations to complete assessment (exam, interview, etc.).
Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only). Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.
Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.
Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications may be applied at any time during the staffing process, including screening. Candidates may be contacted and assessed against these criteria at any time during this process.
Achieving a representative workforce has been identified as an organizational need and may be applied in this appointment process. If this criterion is used, only those who have indicated that they are members of the specified designated group(s) will be considered.
A top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
For this selection process, our intention is to communicate with applicants by e-mail (including sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.
All job applications must be submitted through the Government of Canada public service jobs website. Do not email, fax, or mail hard copy documents as these will not be accepted. To submit an application online, please click on the "apply now" button.
If you do not have Internet access in your home or through friends, relatives or neighbours, here are some suggested locations: campus career centers, libraries, community centers, Internet cafés and Services Canada. You may also call 1-800-O-Canada (1-800-622-6232), or TTY 1-800-926-9105, for information on the nearest public Internet access locations.
Persons with a disability preventing them from applying on-line are asked to contact 1-800-645-5605.
Applicants with disabilities: If you require special accommodation at any stage in the selection process, including technical aid to ensure an equitable assessment of your qualifications, please inform us by sending an e-mail to the following address: .
OSFI's Ottawa location is downtown with easy access to shopping, restaurants, gyms, financial institutions and more. The building is less than a five minute walk from LRT and STO stops.
As a Separate Agency, the Office of the Superintendent of Financial Institutions (OSFI) appoints employees in accordance with the Public Service Employment Act (PSEA). OSFI is named in Schedule V of the Financial Administration Act (FAA) and it offers the same pension and benefits plans as the core Federal Public Service. In addition to this, OSFI employees obtain a minimum of 4 weeks of vacation leave per year, earn a competitive salary, and are eligible for an annual performance bonus.
Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.