Team Lead, Forms Management

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Tips for applicants who wish to apply;

•You may need to first create an account, if you don’t already have one; https://emploisfp-psjobs.cfp-psc.gc.ca/psrssrfp/applicant/page1710? createNewAccntAftPNS=createNewAccntAftPNS&toggleLanguage=en
•Once your account is created, applicants can create a profile and upload their résumés.
•When it comes time to apply, please provide complete and thorough details of your education and experience. The system will prompt you with specific questions, please ensure to answer the questions, if applicable.
•When answering the questionnaire, do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.

You must submit a complete application, consisting of screening questions which clearly demonstrate how you meet the screening criteria (education and experience) and a résumé followed by the text questions. The screening questions will be used as the primary tool in the screening process and the résumé will only be used to substantiate the information provided. A response such as "SEE MY CV /RÉSUMÉ" will not be accepted.

In your response to the screening questions, please provide concrete examples and the following information:
1. Name of the department or organization where the experience was acquired;
2. Title of the position occupied and duration for which you exercised the functions;
3. Specific details of tasks, projects, or accomplishments demonstrating how the experience was acquired.

IMPORTANT NOTICE: Receipt of applications will not be sent; only candidates successful in the screening process will be contacted.

Work environment

Why work for Immigration, Refugees and Citizenship Canada?

Our department is people-centred. Every day, our work changes lives around the world. We work with Canadian citizens, sponsors, employers and educators. We protect refugees, promote citizenship, facilitate the arrival of immigrants and innovate in the field of passports.

Our individual efforts have a global reach because together, we :
- welcome hundreds of thousands of newcomers every year;
- helping people settle in Canada;
- reuniting families;
- attracting top talent; and
- find new ways to decide who comes to visit, work or stay in Canada.

Our programs help meet the needs of our country. Our work helps Canada become more economically, socially and culturally prosperous.

We help people in Canada and abroad. We bring people together.

Why work with IRCC's Information Management Team?

Information and data are critical assets that enable IRCC employees to help people in Canada and abroad.

Whether it's immigration officers working in embassies abroad, policy and program analysts in Ottawa, or citizenship and immigration officers in offices across Canada, employees can rely on quality information and data to make the right decisions to help meet the needs of our country.

At IRCC, the Information Architecture and Information Management Branch, part of the Digital Transformation and Solutions Sector, is leading initiatives to transform the way we work and deliver services. Over the next few years, these will include rethinking paper-based processes in favour of digitization, adopting electronic approval technologies, implementing a new content services solution to manage our information assets, and rethinking the management of information assets to make better use of data and content analysis and artificial intelligence solutions.

If you are passionate about data and information and how it can be used to make Canada stronger, there is no better time to be part of the IRCC Information Management team.

Intent of the process

This is an anticipatory process. This process could be used to create a pool of candidates, which could be used to staff similar positions at the same or equivalent group and level, with different language profiles, different security profiles, different tenure (indeterminate or term), using various staffing mechanisms at Immigration, Refugee and Citizenship Canada. If a pool is established as a result of this staffing process, all federal departments and agencies listed in Schedules I, IV and V of the Financial Administration Act (FAA) will be able to use it to staff similar positions across Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

STEP 1 of the assessment process - INTRODUCE YOURSELF!

Essential Qualifications and assets (When you submit your application, the system will prompt you with a specific question to evaluate how you meet each qualification; please ensure to answer and provide examples on how you gained these qualifications.)

EDUCATION
Degree or diploma from a recognized post-secondary institution with a specialization in a field relevant to the work to be performed OR an acceptable* combination of education, training, and progressively responsible professional work experience.

*An acceptable combination is defined as a secondary school diploma and five (5) years of relevant progressively responsible professional work experience.

Degree equivalency

EXPERIENCE
EX1. Experience supervising or leading a team to deliver projects or services related to forms management or operational publishing*.
EX2. Experience assessing client requirements and proposing options and recommending forms management or operational publishing* services or solutions.
EX3. Recent** experience in the design, delivery or support of forms management or operational publishing* services or solutions.

*Operational publishing is defined as the publishing of policy, procedures, guidance, and tools used primarily by an organization’s employees in the exercise of their duties in support of the organization’s mandate.

**Recent experience is defined as experience acquired within the last five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE
K1. Knowledge of User Interface (UI) and User Experience (UX) best practices for print and online products and services.

STEP 2 of the assessment process – SHOW US & MEET US!

If your application is screened in, you will be invited to demonstrate the following competencies via an evaluation process (exam, interview, or reference check):

COMPETENCIES
Adaptability and Flexibility
Client Service Orientation
Cooperation and Collaboration
Developing Others
Effective Interactive Communications
Initiative
Judgement / Analytical Thinking
Team Leadership
Values and Ethics

STEP 3 of the assessment process – LANGUAGE ASSESSMENT

Depending on the position being staff, we might have positions with various language requirements, such as: English OR French Essential, English Essential, French Essential, or Bilingual Imperative BBB/BBB)

If you are interested in being considered for a bilingual position, Second Language Evaluation (SLE) testing will be administered, as required, using the Public Service Commission’s (PSC) SLE tests. If you would like to prepare yourself for the SLE tests, please visit the Second Language Evaluation information for candidates page: https://www.canada.ca/en/public-servicecommission/services/second-language-testing-publicservice/information-candidates.html

If you have previously been assessed for SLE but do not have a copy of your results, please visit the PSC’s Confirmation of Previous Test Result web page:
https://www.canada.ca/en/public-servicecommission/services/staffing-assessment-toolsresources/staffing-assessment-services-job-seekersemployees/confirmation-previous-test-result.html

The following may be applied / assessed at a later date (may be needed for the job)

STEP 4 TELL US MORE - Assets:

We also want to learn more about other experiences you might have gained during your career. Please ensure to answer the questions and provide examples on how you gained these qualifications if the following apply to you:

ASSETS QUALIFICATIONS
AEX1. Experience supervising virtual teams.
AEX2. Experience coaching and mentoring team members.
AEX3. Experience working on forms management projects in at least two (2) of the following areas:
- Digital approvals
- Digitization
- Business process analysis
- Privacy
- Workflows
AEX4. Experience managing vendors and their performance and/or working on all phases of contracting, from developing statements of work and other contractual documents, to evaluating bid submissions.

ASSETS KNOWLEDGE
AK1. Knowledge of practices and techniques used in the development of forms.
AK2. Knowledge of acts, regulations, guidelines and policies affecting the design of forms in a Government of Canada context.

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a Disability; Visible Minorities, Women.

OPERATIONAL REQUIREMENTS
Willingness and ability to work overtime

Conditions of employment

Secret security clearance - STEP 5 of the assessment process - SECURITY CLEARANCE

The hiring department is responsible for the Personnel Security Clearance process.

Typically to be eligible for a "Reliability" clearance, you must provide residence information for the last five (5) years and to be eligible for a "Secret" clearance, you
must provide residence information for the last ten (10) years.

The process may involves reference inquiries, verification of qualifications, criminal records checks, credit checks (if required), and fingerprints.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.