Forms Management Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Tips for applicants who wish to apply;

•You may need to first create an account, if you don’t already have one; https://emploisfp-psjobs.cfp-psc.gc.ca/psrssrfp/applicant/page1710? createNewAccntAftPNS=createNewAccntAftPNS&toggleLanguage=en
•Once your account is created, applicants can create a profile and upload their résumés.
•When it comes time to apply, please provide complete and thorough details of your education and experience. The system will prompt you with specific questions, please ensure to answer the questions, if applicable.
•When answering the questionnaire, do not assume that the screening board has any previous knowledge of your background, qualifications, or work history.

You must submit a complete application, consisting of screening questions which clearly demonstrate how you meet the screening criteria (education and experience) and a résumé followed by the text questions. The screening questions will be used as the primary tool in the screening process and the résumé will only be used to substantiate the information provided. A response such as "SEE MY CV /RÉSUMÉ" will not be accepted.

In your response to the screening questions, please provide concrete examples and the following information:
1. Name of the department or organization where the experience was acquired;
2. Title of the position occupied and duration for which you exercised the functions;
3. Specific details of tasks, projects, or accomplishments demonstrating how the experience was acquired.

IMPORTANT NOTICE: Receipt of applications will not be sent; only candidates successful in the screening process will be contacted.

Duties

Forms Management Analysts support the delivery of forms products and services to departmental employees by helping clients integrate information management practices into their business processes.

As a Forms Management Analyst, your main responsibilities will include the following:

-Meeting regularly with client groups to discuss their needs
-Analyze documents and needs and recommend solutions
-Design solutions based on approved guidelines while taking into account the client's needs
-Educate client groups on related departmental policies
-Provide coaching and training to client groups
-Make presentations to client groups

Work environment

Why work for Immigration, Refugees and Citizenship Canada?

Our department is people-centred. Every day, our work changes lives around the world. We work with Canadian citizens, sponsors, employers and educators. We protect refugees, promote citizenship, facilitate the arrival of immigrants and innovate in the field of passports.

Our individual efforts have a global reach because together, we :
- welcome hundreds of thousands of newcomers every year;
- helping people settle in Canada;
- reuniting families;
- attracting top talent; and
- find new ways to decide who comes to visit, work or stay in Canada.

Our programs help meet the needs of our country. Our work helps Canada become more economically, socially and culturally prosperous.

We help people in Canada and abroad. We bring people together.

Why work with IRCC's Information Management Team?

Information and data are critical assets that enable IRCC employees to help people in Canada and abroad.

Whether it's immigration officers working in embassies abroad, policy and program analysts in Ottawa, or citizenship and immigration officers in offices across Canada, employees can rely on quality information and data to make the right decisions to help meet the needs of our country.

At IRCC, the Information Architecture and Information Management Branch, part of the Digital Transformation and Solutions Sector, is leading initiatives to transform the way we work and deliver services. Over the next few years, these will include rethinking paper-based processes in favour of digitization, adopting electronic approval technologies, implementing a new content services solution to manage our information assets, and rethinking the management of information assets to make better use of data and content analysis and artificial intelligence solutions.

If you are passionate about data and information and how it can be used to make Canada stronger, there is no better time to be part of the IRCC Information Management team.

Intent of the process

This process may be used to establish a pool of candidates that may be used to staff similar positions at an identical or equivalent group and level with various official language proficiencies, various security profiles, various tenures (Indeterminate, Temporary) using various staffing mechanisms at Immigration, Refugees and Citizenship Canada. If a pool is established following this staffing process, all federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) will be able to use it in order to staff similar positions across Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

STEP 1 of the assessment process - INTRODUCE YOURSELF!

Essential Qualifications (When you submit your application, the system will prompt you with a specific question to evaluate how you meet each qualification; please ensure to answer and provide examples on how you gained these qualifications.)

EDUCATION
Successful completion of a degree or diploma from a recognized post-secondary institution with a specialization in a field relevant to the work to be performed.

Degree equivalency

EXPERIENCE
EX1. Experience in forms analysis and design.
EX2. Experience in analyzing client business requirements or specifications to develop or revise forms.
EX3. Experience in advising, assisting and supporting clients on forms-related issues.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French Essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC

Information on language requirements

KNOWLEDGE
K1. Knowledge of practices and techniques used in the development of forms (PDF and print).

STEP 2 of the assessment process – SHOW US & MEET US!

If your application is screened in, you will be invited to demonstrate the following competencies via an evaluation process (exam, interview, or reference check):

COMPETENCIES
Adaptability and Flexibility
Client Service Orientation
Effective Interactive Communications
Focus on Quality and Details
Initiative
Judgement / Analytical Thinking
Values and Ethics

STEP 3 of the assessment process – LANGUAGE ASSESSMENT

Depending on the position being staff, we might have positions with various language requirements, such as: English OR French Essential, Bilingual Imperative BBB/BBB or Bilingual Imperative CBC/CBC).

If you are interested in being considered for a bilingual position, Second Language Evaluation (SLE) testing will be administered, as required, using the Public Service Commission’s (PSC) SLE tests. If you would like to prepare yourself for the SLE tests, please visit the Second Language Evaluation information for candidates page: https://www.canada.ca/en/publicservicecommission/
services/second-language-testingpublicservice/information-candidates.html

If you have previously been assessed for SLE but do not have a copy of your results, please visit the PSC’s Confirmation of Previous Test Result web page: https://www.canada.ca/en/public-servicecommission/services/staffing-assessmenttoolsresources/staffing-assessment-services-jobseekersemployees/
confirmation-previous-test-result.html

The following may be applied / assessed at a later date (may be needed for the job)

TELL US MORE - Assets:

We also want to learn more about other experiences you might have gained during your career. Please ensure to answer the questions and provide examples on how you gained these qualifications if the following apply to you:

ASSETS QUALIFICATIONS
AEX1. Experience using Adobe LiveCycle Designer software.
AEX2. Experience applying Web Content Accessibility Guidelines (WCAG) to forms (PDF and print).
AEX3. Experience in writing and maintaining programming code to enable the functionality for electronic forms
AEX4. Experience in testing at various testing levels such as unit testing, system testing, integration testing etc.
AEX5. Experience working on forms management projects in at least two (2) of the following areas:
- Digital approvals
- Digitization
- Business process analysis
- Privacy
- Workflows

ORGANIZATIONAL NEEDS
In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a Disability; Visible Minorities, Women.

OPERATIONAL REQUIREMENTS
Willingness and ability to work overtime

Conditions of employment

Secret security clearance - STEP 4 of the assessment process - SECURITY CLEARANCE

The hiring department is responsible for the Personnel Security Clearance process.

Typically to be eligible for a "Reliability" clearance, you must provide residence information for the last five (5) years and to be eligible for a "Secret" clearance, you
must provide residence information for the last ten (10) years.

The process may involves reference inquiries, verification of qualifications, criminal records checks, credit checks (if required), and fingerprints.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.