Security Operations Centre Operator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Candidates must clearly demonstrate with concrete examples IN THE PRE-SCREENING QUESTIONS how they meet the education and experience factors listed in the essential qualifications and assets if applicable. Resumes may be used as a secondary source to validate the education and the experience described in their answers to the pre-screening question. Failure to provide this information in the requested format may result in your application being rejected.

Intent of the process

CURRENT NEED:

To staff three (3) positions on a term or indeterminate basis.

FUTURE NEEDS:

This selection process may be used to staff similar positions with various linguistic requirements and profiles, various security requirements, various operational requirements and conditions of employment and/or various tenures within Health Canada.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma or employer-approved alternatives.

- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

EX1 Experience working in a high pressure or high volume security environment.
EX2 Experience managing and responding to emergency situations.
EX3 Experience providing client service.
EX4 Experience operating computer software, such as applications from the Microsoft Office Suite: Outlook, Excel, Word, PowerPoint or electronic tracking systems.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EDUCATION

Successful completion of post-secondary education in law enforcement or security.

Degree equivalency

EXPERIENCE

AEX1 Experience preparing security incident reports.
AEX2 Experience working with electronic security systems such as closed circuit video equipment (CCVE) intrusion detection, access control systems or alarm systems.
AEX3 Experience operating multiple systems simultaneously such as a security console.
AEX4 Experience liaising with first responders such as police, RCMP, Ambulance and Fire.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
English Essential

Information on language requirements

KNOWLEDGE

K1 Knowledge of the Treasury Board Secretariat Policy on Government Security.
K2 Knowledge of the Treasury Board Secretariat Directive on Security Management.

ABILITIES

A1 Ability to work well under pressure and manage multiple priorities concurrently.
A2 Ability to collect information and report on security incidences.
A3 Ability to communicate effectively orally.
A4 Ability to communicate effectively in writing.

PERSONAL SUITABILITY

PS1 Judgment
PS2 Reliability
PS3 Team player
PS4 Initiative
PS5 Client Services Oriented
PS6 Respectful of diversity

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS

1. Willingness and ability to work overtime on short notice.
2. Willingness and ability to patrol on foot or in a vehicle the perimeter of the buildings even during inclement weather.

Conditions of employment

Secret security clearance

OTHER CONDITIONS OF EMPLOYMENT

1. Willingness and ability to work rotational shifts of up to 12 hours per day, including; nights, weekends and designated holidays.
2. Possession of a valid class-G (Ontario) or Class 5 (Quebec) driver’s license.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Depending on the number of applicants, Department needs and HR plans, volume management strategies such as random selection, top-down approach, and/or cut-off scores MAY be used for the purpose of managing applications/candidates.

Reference checks may be sought.

An interview may be administered.

A written examination may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

You must provide proof of your education credentials.

Candidates who have been fully assessed and found to have met all essential qualifications except official language requirements may update their second-language evaluation (SLE) results for as long as the pool is/pools are valid.

All candidates that apply to this selection process must include in their application a valid email address and ensure that this address is functional at all times and that it accepts messages from unknown users, failure to do so may result in important messages not being received. Communication for this process will be conducted via the e-mail address provided in your application. It is your responsibility to ensure that you check for messages regularly.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date.

ALL APPLICATIONS MUST BE SUBMITTED ONLINE THROUGH THE PSRS SYSTEM. Applications received by e-mail, fax, or mail in hard copy won't be accepted.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.